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All 188 Melbourne hotels

Seasons Heritage Melbourne: Traveler Reviews

4.5 of 5
572 St Kilda Rd., Melbourne, Victoria 3004, Australia (South Yarra)
Hotel amenities
Seasons Heritage Melbourne
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67%
Ranked #91 of 188 hotels in Melbourne
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186 reviews from our community

    Trip type
Traveler rating
    50
    76
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Date Rating
Melbourne, Victoria, Australia
1 review
“Sad end to a nice weekend.”
3 of 5 stars Reviewed February 25, 2013

Stayed in the room for one night and was quite happy with the room layout. On the Sunday morning had the housekeeper knock on door at 10.00 am even though it was 11.00 am check out.We left the room and the housecleaner was standing there waiting for us to get out door. By the time I reached the car I realised I had left my one month old mobile phone on bed. Went straight back to reception and told them how phone was on bed. They said it was not there. House cleaner was in room and said she could not see it. It was definitely on bed so where could it have gone in that two minutes between us leaving the room and going back up there.Obviously something untrustworthy with this situation. The rooms are not very big and did not see any black holes in there. I would be extremely cautious with your valuables in this hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Alwaysbest11 about Seasons Heritage Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review
March 5, 2013
Dear Alwaysbest11,
Thanks for posting your review on Tripadvisor. I am happy to read you have enjoyed your allocated room and part of your stay with us.I am sorry to hear that you have lost your phone.
Both Housekeeping Manager and the front office staff have looked for your phone before the bed was made and the housekeeper who cleaned your room was questioned and searched.I can guarantee you that the housekeeper has not taken the phone.We receive a lot of valuable left at the hotel and we always contact the guest and return the valuable.
If you wish to discuss this further, please do not hesitate to contact me directly on 03 8506 8888.
I look forward to hear from you soon.
Regards
Isabelle Caderbaccus
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Fabulous home away from home”
4 of 5 stars Reviewed February 25, 2013

Spent a week in a 1 bedroom apartment. First - A few negatives.The TV was really fiddly and the remote control touchy. Air con didn't work that well. Kitchette could use hand towel / paper towels / dish washing liquid. That said - I loved my apartment, and the bed was the most comfortable I've slept in. Room was serviced every day. Reception staff were very helpful and friendly. Room service food wasn't edible, so would avoid that during my future stays. Overall - a great spot, and I'll be happy to go back.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WorkerBrisbane about Seasons Heritage Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review
March 5, 2013
Dear WorkerBrisbane,
First of all thank you for posting your great review on TripAdvisor.
I was delighted to read you enjoyed your overall stay at the hotel. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again.
Kind Regards,
Isabelle Caderbaccus
Operations Manager.
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Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Good and bad”
3 of 5 stars Reviewed February 9, 2013 via mobile

We had a Very bad experience with one of the housekeepers, when I pointed out the coffee cup still has very obvious stains, she looks very angry and throw the cup in the dishwasher, I told her we are just about to have coffee so we need the cup, so she went to the bathroom get a shampoo tube and washed that cup with shampoo......I'm speechless.

Bed is VERY VERY small even for one person, other facilities are well maintained.

Reception staff are fatalistic, friendly and helpful. Trams stop just outside hotel entrance. Hot Breakfast is nice, but continental breakfast was inadequate when we were there.

Overall not bad value for money. Paid $150/night

Stayed January 2013, traveled with friends
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Ask Exp E about Seasons Heritage Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review
February 18, 2013
Dear Exp E,Thanks for posting your review on TripAdvisor. I was particularly disappointed to hear about the problem you encountered with our housekeeper. I have filtered your feedback to our Executive Housekeeping Manager regarding such inappropriate behaviour. My team and I strive to deliver an exceptional guest experience and please be assured this is not the high level of service we take pride in. I welcome you to contact me on 03 85068888 to allow me to investigate this incident.
I look forward to hear from you soon.
Regards
Isabelle Caderbaccus
Hotel Manager
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Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Average apartment but friendly staff”
3 of 5 stars Reviewed February 8, 2013

Stayed here for one night in a 1 Bedroom apartment. Apartment was a good size, balcony overlooked St. Kilda Rd towards the beer garden. The room lacked a few things you'd expect like iPod dock, DVD player and TV didn't have a great selection of channels. Check in staff were friendly and there was plenty of car parking across the street. Location isn't great because your not walking distance to much apart from Albert park. For the price it's not bad but think i'd try somewhere else next time.

Room Tip: Higher rooms have the best views
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 11 more reviews by Aussie_MuTT for Melbourne
Ask Aussie_MuTT about Seasons Heritage Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review
February 18, 2013
Dear Aussie_MuTT
Thank you for your review.It is a pleasure to know that you were satisfied with the warm efficient service provided by our Front Desk Staff.I will proudly share it to all of our team.
I have taken on board your comment regarding more appliances in the room.I will pass your suggestion in our next hotel managers meeting..
Thank you once again for taking the time to share your experience and we look forward to welcoming you back on your next Melbourne visit.
warm regards,
Isabelle Caderbaccus
Hotel Manager
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Very pleasant stay.”
4 of 5 stars Reviewed February 5, 2013 via mobile

Flight Centre in Cairns arranged this accommodation. We had a one bedroom apartment at the back overlooking Albert Park. Right on a tram stop. Very clean and though not huge it was heaps better than a hotel room. Can't say enough about the standard of service at reception. They were really helpful in regards to directing us around the city. We'll stay here next time.

Stayed October 2012, traveled with family
Was this review helpful? Yes
Ask Travellin' R about Seasons Heritage Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review
February 18, 2013
Dear Travellin'R,

Thanks for your review.I am pleased to read that you have enjoyed your allocated room and the standard of service you have received.I will surely pass on this great comment to the team.It was certainly a pleasure for us to be at your service.Please do come back and stay with us again when you are next in Melbourne.And remember to mention you are a return guest for an exclusive deals.
Kind regards,
Isabelle Caderbaccus
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Seasons Heritage Melbourne

Also Known As:
Seasons Heritage Melbourne Hotel
Seasons Heritage Melbourne Hotel Melbourne
Address: 572 St Kilda Rd., Melbourne, Victoria 3004, Australia
Region: Australia > Victoria > Melbourne > South Yarra
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Best Value Hotels in Melbourne
#75 Luxury Hotels in Melbourne
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The hotel is suited on the southern end of St Kilda Road across from Wesley College, Belgian Beer Café and walking distance to Albert Park Lake and Alfred Hospital.It combines the old world charm of a restored heritage listed mansion with a modern contemporary apartment wing. Guests have a choice of standard rooms and self contained one, two and three bedroom apartments. ... more   less 
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