The hotel was a rather pleasant surprise as the façade is an older architecture that is connected to a 13-story new construction, the hotel. It’s located in a nice area, and has a tram stop right in front of the hotel. The reception even sells tram tickets so that guests don’t have to worry about change (~$6; however, this was supposed to be phased out by January 2013 and replaced by a myki card).
Our room – actually a suite – was another pleasant surprise, as I didn’t remember booking a suite. I guess pre-paying through Agoda did do us some good, and the rate was fairly competitive ($380 for 3 nights). The suite, #1132 on the 11th Floor, consisted of 10x10 sitting/ dining room with a round table and two chairs, 2-seater sofa, coffee table and a flat screen TV (32”) located at the end of the unit. The separate bedroom had a queen size bed and a built-in closet and was located between the sitting room and bathroom. The bathroom was fairly decent size and sported an apartment size washer/dryer unit right beside the shower. The shower was a regular size with a half screen (many guests have complained about this feature as water splashes all over the bathroom floor). In addition to all this, there was a decent size kitchenette with fridge, dishwasher, microwave, small built-in stove, and a full set of dishes and cutlery for two. Our new temporary home also had a full length balcony with a view of the lake and the ocean. No complaints here for sure!
On the negative side,
- The furnishing is definitely due for a bit of an upgrade.
- The cleaning of the suite was less than adequate – no vacuuming was done during our three-night stay.
- It's quite expensive to get to from the airport:
- Taxi ~$100;
- SkyBus to Southern Cross Train Station - $28 return, plus ~$20 taxi
We booked this accommodation online through Agoda http://www.agoda.com/ in August 2012 and were surprised when we realized that they charged the whole amount to our credit card, which we understood to have given only to secure the booking. We were not exactly happy about that but got over it…one thing less to pay at the end!
If possible, select the 1-bedroom suite.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write this great review on TripAdvisor regarding your recent stay with us. It is a pleasure to know that you have enjoyed your stay and you were satisfied with our product and services, especially the warm efficient service provided by our Staff. We do work hard at trying to create a favourable impression and so it is always gratifying to be told when we succeed.I will proudly share it to all of our team especially to Cici, and I’m sure it will motivate them all to keep up the great work. It was certainly a pleasure for us to be at your service and we look forward to welcome you again.And remember to mention you are a return guest for an exclusive deals.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.