I have stayed here a number of times and always request Bourke St so I can look down on the trams. The other day I booked for a Tuesday night, and the clerk suggested that I get early check-in as they don't have many rooms full on a Monday night.
I arrived early on the Tuesday and the desk gave me early check-in. I thought this was nice of them, although I didn't really need it as I was going to be out most of the day. Imagine my disappointment to see the room. Room 302 has no view of Bourke St and looks out over the roof. I spoke to the desk about it later in the day, and the response was 'Well you asked for Bourke St.'
I also checked the breakfast list the next day and found that there were plently of unused rooms on floor 3 as well. So I thought that assigning me this room was pretty poor all in all.
The interior of the room was as usual very nice. I agree with another reviewer about the coffee at breakfast - a latte would be nice.
Another tip for breakfast. The wait staff seem to want to cram you in like sardines. Just ask for another table a bit further away from the hussle and bussle.