It is always nice to return to Melbourne and revisit our beautiful Club. As always, there was plenty of action in the main drag of the Burke St Lobby and it more or less inspired me to stay for dinner. I was greeted by the Host wearing a vest shortly after I presented my self in front of the "please wait to be seated" sign. It was shortly after 7pm and I was led to banker seating zone just behind concierge. It must have been the eye of the storm because as I distracted my self with their vegetarian options, the section filled to the rim with out notice. My Veggie burger was nice but I am saddened to report that there was a variety of service short falls. The table next to me ordered 5 minutes after I did and their order consisted of a normal burger and a Veggie burger - much to my obvious disappointment, their order came in FIRST, considering they had to cook a meat burger which I assume and according to standard must be cooked well done! When I questioned my server - she and the two Supervisors on the floor knew exactly that there was something wrong. To keep me at ease, the waiter came back to me and said that the kitchen was just plating my order and that it should arrive in a moment...5 minutes later - my order arrived ( the longest plating effort in gastronomical history). I could sense that there is a misbalance in the heart of house as the delay for my order was never made clear to me. I then moved up to the wine bar and ordered a green tea and much to my surprise, I found an entire world of bliss with attentive service in a less stressing environment. What a delight this was - the bar tender was a worldly girl from New Castle NSW and worked that bar with passion and with the true meaning of service. Thank you very much for restoring my faith back to my beloved club. It is not often I visit as I reside permanently abroad, but when I do return, I alway cherish my experiences at the RACV.
- Also Known As:
- Racv City Club Hotel Melbourne
- Racv City Hotel