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“Great hostel for such a cheap price!” 5 of 5 stars
Review of Urban Central

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Urban Central
2.5 of 5 Hostel   |   334 City Road Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
Hotel amenities
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Great hostel for such a cheap price!”
5 of 5 stars Reviewed May 17, 2013

Stayed 2 nights in May 2013 and had a great experience! Was in a mixed 4 bed dorm and although our room faced the street, with the windows closed it was super quiet. You can hear people in the halls but usually people are respectful & quiet at night. Entry into the building and elevators all require key cards which was a nice feature. Each level has something different to it (library, tv room, etc...). The kitchen had plenty of stove tops for cooking. Free pasta & rice daily as well as toast & jam for brekkie and coffee.
The bar was cheap and there was plenty of activities to do during the evenings there as well as bootcamp during the week. Clean sheets and a nice comforter. Towels included as well.
The staff were very helpful & friendly! Such a great hostel experience! Would recommend this place to everyone!
Location wasn't anything exciting, but it's close to the City Rd tram and only a few stops to the CBD. Free transit if you stay in Zone 1. Didn't purchase internet as I heard it was expensive, so we just went across the street to McDonalds.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, July 5, 2013
Hello, Thanks for such a positive review of your stay at Urban Central. I am happy to hear you enjoyed our facilities and the events in our bar. I will be sure to also pass on your kind words about our staff to the whole team. Hopefully we will see you back here again soon.
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133 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 15, 2013

room was clean and comfortable, as it was quite quiet i was put in a 6 bed dorm which i had all to myself. great :) however as only my and the staff had the keys i was extremely angered to find that upon my return to the room after a day out, all of my stuff had gone!!!!!!!!!!! i found 1 item in the lost property. and that was it. the staff were rude and didnt seem to care at all. extremely unhelpful . security is awful, customer service abissmal. dont stay here.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, May 24, 2013
Hello

Thank you for your recent review. I am sorry that on this occasion we failed to meet your expectations.

As you will see from other posts on this site, we take our reviews very seriously. I notice You stayed with us nearly one year ago. Unfortunately, we cannot find your reservation even though we have only one 6 bed room in our venue

We would like to research the service you received in more detail but we need more information. To assist, please contact me at kking@urbancentral.com.au. Thank you and I look forward to hearing from you.

Katherine
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Pontypridd
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 2, 2013 via mobile

Excellent value for money. Stayed in worse 4 star hotels. Room private double really nice! Definately recommend!!! Great central location. Have to pay for wifi though! Airport shuttle also excellent service.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, May 16, 2013
Hello, Thanks for your kind review of Urban Central. I am glad you enjoyed your time here and think so highly of our venue. I hope we can welcome you back soon.
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Bendigo, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

There were 3 of us staying in Melbourne, and it was literally a last minute booking. I called Thursday morning to book for Friday and Saturday night, and the staff member on the phone was incredibly helpful and professional. We wanted to be sure we'd be all together, so we booked a family room for $125 a night (divided by three it works out to approx $41 each). It was only slightly more than we'd normally pay for a hostel stay, and boy were we glad we did! Our room felt like a hotel room. As soon as we stepped in, we were met with a spacious room with a king bed and comfortable bunk bed. The bed was comfortable, beautifully dressed and came with towels - normally a rare luxury for a hostel. Not only did we have a king bed, we had a private and modern ensuite, tea and coffee making facilities and a TV!
Our stay was comfortable, the building's secure swipe card access made us feel safe, and the staff were so professional and friendly. Not only that, the room was very quiet, despite the fact that we were on a busy road. Not only have I recommended this place to everyone I know, I am planning another stay in June!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, April 21, 2013
Thank you for taking the time to post such a positive review of Urban Central Accommodation. It was wonderful to read your comments, especially about how much you enjoyed our private rooms. I will be sure to share your comments with my team. I look forward to welcoming you back soon.
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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 24, 2013

this is a very professional hostel, well run and organized. its clean and well laid out and has excellent if slightly expensive facilities. rooms a bit on the warm side and are noisy due to its location by a busy road. st kilda is accessible as is the south bank. bit expensive but does include breakfast and is worth the money rather than staying in some of the other awful hostels in Melbourne.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, April 21, 2013
It was fantastic to read that you enjoyed your time at Urban Central. Thank you very much for your positive review, I do hope we have the opportunity to welcome you back to Urban Central again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 21, 2013

I can't really think of anything wrong with Urban Central. The staff on front desk are incredibly friendly and helpful and made us feel welcome upon arrival.
The rooms are very clean and the fact that they are 4-bed dorms means that one gets enough privacy and enough sleep in them! The individual reading lights were a definite bonus and the air-con made all the difference during the hot nights!
I loved the free breakfast in the mornings as it saved us a lot of money, as did the free pasta and rice which was available all day long. This brings me to my next point; the kitchen. Constantly clean and very efficient, with enough working hobs and equipment to mean one never had to wait to cook, the facilities were second to none.
The bar itself was a nice place to chill out in during the day and though packed at night, the noise barely made it past the bar doors, let alone anywhere near the rooms!
Highly recommended, especially for the price, but book ahead of time!!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, April 21, 2013
It was fantastic to read that you would recommend Urban Central. I am glad you found our staff friendly and helpful and that you enjoyed our free breakfast and free pasta and the air conditioning during those warm Melbourne nights. We thank you for your support of Urban Central and look forward to welcoming you back in the near future.
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Melbourne
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

We were quite amazed to find the hotel room so clean and comfortable and although overlooking a major road, it was very quiet. Pleasant stay...would consider staying here again as it was also very central.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, May 16, 2013
Hello, Thanks very much for your kind review of Urban Central. I am glad you enjoyed your stay in one of our private rooms. We look forward to hopefully welcoming you back to Urban Central one day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Urban Central

Also Known As:
Urban Central Hotel
Urban Central Hotel Melbourne
Address: 334 City Road Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Hotel Style:
Ranked #17 of 101 Specialty lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Urban Central 2.5*
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