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“not so great” 1 of 5 stars
Review of Urban Central

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Urban Central
3.0 of 5 Hostel   |   334 City Road Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
Hotel amenities
Ranked #25 of 109 Specialty lodging in Melbourne
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“not so great”
1 of 5 stars Reviewed May 15, 2013

room was clean and comfortable, as it was quite quiet i was put in a 6 bed dorm which i had all to myself. great :) however as only my and the staff had the keys i was extremely angered to find that upon my return to the room after a day out, all of my stuff had gone!!!!!!!!!!! i found 1 item in the lost property. and that was it. the staff were rude and didnt seem to care at all. extremely unhelpful . security is awful, customer service abissmal. dont stay here.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, May 24, 2013
Hello

Thank you for your recent review. I am sorry that on this occasion we failed to meet your expectations.

As you will see from other posts on this site, we take our reviews very seriously. I notice You stayed with us nearly one year ago. Unfortunately, we cannot find your reservation even though we have only one 6 bed room in our venue

We would like to research the service you received in more detail but we need more information. To assist, please contact me at kking@urbancentral.com.au. Thank you and I look forward to hearing from you.

Katherine
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147 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Pontypridd
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 2, 2013 via mobile

Excellent value for money. Stayed in worse 4 star hotels. Room private double really nice! Definately recommend!!! Great central location. Have to pay for wifi though! Airport shuttle also excellent service.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, May 16, 2013
Hello, Thanks for your kind review of Urban Central. I am glad you enjoyed your time here and think so highly of our venue. I hope we can welcome you back soon.
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Bendigo, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

There were 3 of us staying in Melbourne, and it was literally a last minute booking. I called Thursday morning to book for Friday and Saturday night, and the staff member on the phone was incredibly helpful and professional. We wanted to be sure we'd be all together, so we booked a family room for $125 a night (divided by three it works out to approx $41 each). It was only slightly more than we'd normally pay for a hostel stay, and boy were we glad we did! Our room felt like a hotel room. As soon as we stepped in, we were met with a spacious room with a king bed and comfortable bunk bed. The bed was comfortable, beautifully dressed and came with towels - normally a rare luxury for a hostel. Not only did we have a king bed, we had a private and modern ensuite, tea and coffee making facilities and a TV!
Our stay was comfortable, the building's secure swipe card access made us feel safe, and the staff were so professional and friendly. Not only that, the room was very quiet, despite the fact that we were on a busy road. Not only have I recommended this place to everyone I know, I am planning another stay in June!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, April 21, 2013
Thank you for taking the time to post such a positive review of Urban Central Accommodation. It was wonderful to read your comments, especially about how much you enjoyed our private rooms. I will be sure to share your comments with my team. I look forward to welcoming you back soon.
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London, United Kingdom
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 24, 2013

this is a very professional hostel, well run and organized. its clean and well laid out and has excellent if slightly expensive facilities. rooms a bit on the warm side and are noisy due to its location by a busy road. st kilda is accessible as is the south bank. bit expensive but does include breakfast and is worth the money rather than staying in some of the other awful hostels in Melbourne.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, April 21, 2013
It was fantastic to read that you enjoyed your time at Urban Central. Thank you very much for your positive review, I do hope we have the opportunity to welcome you back to Urban Central again soon.
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London, United Kingdom
Top Contributor
62 reviews 62 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 21, 2013

I can't really think of anything wrong with Urban Central. The staff on front desk are incredibly friendly and helpful and made us feel welcome upon arrival.
The rooms are very clean and the fact that they are 4-bed dorms means that one gets enough privacy and enough sleep in them! The individual reading lights were a definite bonus and the air-con made all the difference during the hot nights!
I loved the free breakfast in the mornings as it saved us a lot of money, as did the free pasta and rice which was available all day long. This brings me to my next point; the kitchen. Constantly clean and very efficient, with enough working hobs and equipment to mean one never had to wait to cook, the facilities were second to none.
The bar itself was a nice place to chill out in during the day and though packed at night, the noise barely made it past the bar doors, let alone anywhere near the rooms!
Highly recommended, especially for the price, but book ahead of time!!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, April 21, 2013
It was fantastic to read that you would recommend Urban Central. I am glad you found our staff friendly and helpful and that you enjoyed our free breakfast and free pasta and the air conditioning during those warm Melbourne nights. We thank you for your support of Urban Central and look forward to welcoming you back in the near future.
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Melbourne
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

We were quite amazed to find the hotel room so clean and comfortable and although overlooking a major road, it was very quiet. Pleasant stay...would consider staying here again as it was also very central.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, May 16, 2013
Hello, Thanks very much for your kind review of Urban Central. I am glad you enjoyed your stay in one of our private rooms. We look forward to hopefully welcoming you back to Urban Central one day.
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Hamburg, Germany
Top Contributor
65 reviews 65 reviews
57 hotel reviews
Reviews in 56 cities Reviews in 56 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 2, 2013

This is rather a hotel complex than a hostel, but the price is so good! We had a 4 bed dorm which was great, because the beds are arranged in such a way that everyone has some privacy. The individual reading lights are also good. Well tought of. Unfortunately, the aircon was so loud that we couldnt use it, so we slept with open windows (big street outside) which was less noise. The bathrooms were kept clean, which is a tough job when you see all the youngsters that are not old enough to put their make up tissues in the garbage bin.

The free breakfast was juice, toast and cereal, but sufficient. They were always short of cups though, I wonder if people just took them to the rooms and forgot. The bar downstairs was good, as it kept the noise down at the other levels.

The kitchen is well organized and there are people that make sure that it stays clean. Good plus: Free pasta and rice every day.

We also liked the travel agent downstairs, who had good deals. BIG MINUS: The wifi was so expensive that we didnt even bother to buy credit. Just go next door to Mc Donalds or downtown (free wifi). With so many guests they could easily set up their own.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason-GM, Front Office Manager at Urban Central, responded to this review, May 16, 2013
Hello, Thanks very much for your kind review of Urban Central. I am glad you enjoyed our rooms, the price, our free breakfast and the travel agent. I have passed on your issues with the Air conditioning to our Maintenance department to have fixed. Thanks again
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Additional Information about Urban Central

Address: 334 City Road Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Free Breakfast Wheelchair access
Hotel Style:
Ranked #25 of 109 Specialty lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Urban Central 3*
Reservation Options:
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Also Known As:
Urban Central Hotel Melbourne

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