We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great!” 4 of 5 stars
Review of Aria Serviced Apartments

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Aria Serviced Apartments to your Saves list
Aria Serviced Apartments
4.0 of 5 Hotel   |   285 City Road | Melbourne, Victoria 3006, Australia (Formerly Plum Serviced Apartments Southbank)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
Free breakfast with your stay
Ranked #464 of 912 Hotels in Victoria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great!”
4 of 5 stars Reviewed January 20, 2014 via mobile

This place was really good. We never had to wait for lifts, reception staff were really helpful. The aircon was fantastic in the heat wave. Close to everything. The apartment itself had plenty of room.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

154 reviews from our community

Traveler rating
    28
    66
    36
    13
    11
See reviews for
48
29
5
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Mooloolaba, Australia
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 13, 2014

There are some great things going on here, like the location, but overall I cant say that I'm excited.

Great view from the 37th floor, but cold and uninviting place. The hall is white on white and not at all welcoming, you are grateful for the light colours, as there is no lighting! An energy saving thing, but when the elevator door opens, it is completely dark save for the glow of the emergency exit. Sometimes we got all the way to our door before the sensor turned the lights on! A bit scary when I came home alone.

The apartment was modern and clean, but again lacked any feeling, with no decorations and no storage. Our suitcases were open on the floor and I had to keep my toiletries in my bag. Anything you needed had to balance on the side of the bathroom sink. Not really a one bedroom either, but a studio with glass sliding door to the bed.

Air conditioner didn't work, washing machine didn't work! No window to open, so we got really hot and stuffy, even in moderate weather. Hard to sleep when hot and sweaty! We requested single beds, which were never delivered, as Housekeeping were supposed to unzip the bed. Had our car parking fee refunded for our trouble, which is ok.

The carpark is another thing…not for the faint hearted. It is a corkscrew, where the front of your car meets the wall on the right before your boot leaves the wall on the left. And its two way!! If you are not confident driving this is not for you.

Would I stay again?…not sure. Location is very convenient for Southbank, South Melb and the city, hop on the tram right at the door, McDonalds and 7/11 only 50 metres. Unfortunately, for each thing that went right, something was wrong, so not a great situation.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robina, Australia
1 review
4 of 5 stars Reviewed January 12, 2014

Great location to Southbank, Casino, City and Arts precinct. Even South Melbourne markets and restaurans are walking distance.

The 2 bedroom apartment was great for family of four with teenagers for a long stay of four days or more. Will stay again.

Only small issue is the service to the apartment is a bit lacking forgot to leave towels in the room, which is the main requirement for a service.

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 11, 2014

Stayed in a 2 bedroom apartment on the 7th floor with a city view for 2 nights with our kids. It was great value for money. View was good, location was good. Apartment a reasonable size and self contained. Only thing I would strongly suggest is the glass balustrading desperately needed washing and the apartment required a good paint job and overall thorough clean. Would stay again.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 15, 2013

Stayed at the property twice now (once in July and again late November 2013) requested the same apartment as last time as was on the 7th floor and had good views of southbank and the casino. Booked 2 apartments (1 later than the other) and managed to get then side by side which was great as there was 4 women and 2 babies so made it easy for us. Apartments are fantastically located within a 5 min walk to southbank precinct (crown, convention centre, DFO South Wharf) which was what we wanted, the apartments are also on the drop off/pick up list of skybus locations so makes it easy to get to/from airport without the added cost of a taxi. Only had a couple of complaints and that was my mum found an unsmoked joint in the freezer of their apartment and when we opened up the sofa bed in our 1 bedroom apartment the sheets had not been cleaned (had hairs on them) from the pervious guests. Is was reported to reception and they apologised for the oversight. ( other beds were very clean so wasn't too concerned but did make me a little more cautious) overall a good stay and would return.

Room Tip: Ask for city view room - we had apartments 71&72
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyong, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 28, 2013

We booked 2 apartments for a work function (1 x twin beds, 1 x Queen) for 2 nights last week. when we first got there the reception guy tried to charge double for one of the rooms until I pointed it out. Then he gave us only 1 key for our room, when we got to our room we found out why.... someone was still in it! So, after a lot of time mucking around they finally found us another room - shocking view and single beds - my husband was less than impressed!)
The reception guy said Management would make it up to us somehow for all the stuffing around. When it came time to check out I handed in the keys ...... nothing more was mentioned. I filled out a customer satisfaction form but unfortunately the only guy at reception was the same one we had all the trouble with so..... I doubt he would have handed it in especially after I saw him reading it.

Room Tip: Ring first to confirm your booking as they are totally disorganised.
See more room tips
  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TASMANIA
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 23, 2013

Great value spacious well equipped apartment close to trams , South Bank restaurants, shops, Casino etc. We where travelling from Tasmania and was making an international flight the next day so only stayed one night. It is a good location for access to and from Tullamarine Airport, also we had booked the Colonial Restaurant Tram which only a short walk away and which we recommend as a great Melbourne experience. Also only a fifteen minute easy walk to the free City circular Tram. Reception staff are very friendly and helpful also they are happy to store your cases if you need to. The apartment was well nicely decorated and the kitchenette well equipped, it was also very clean although the paint work had been poorly touched up. There is some traffic noise from the near by motorways, but not to intrusive and is the price to pay for it's convenient location. We will stay at the Plum apartments again in any future visit to Melbourne.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Aria Serviced Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aria Serviced Apartments

Address: 285 City Road | Melbourne, Victoria 3006, Australia (Formerly Plum Serviced Apartments Southbank)
Phone Number:
Location: Australia > Victoria
Amenities:
Kitchenette Room Service Shuttle Bus service
Hotel Style:
Ranked #464 of 912 Hotels in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Aria Serviced Apartments 4*
Number of rooms: 81
Official Description (provided by the hotel):
As of July, 2014 Aria Serviced Apartments is under new ownership (formerly known as Plum Apartments) We offer 1, 2 and 3 bedroom self-contained apartments that are well appointed & affordable in an excellent location with FREE WIFI. All apartments are fully self-contained and equipped with oven, microwave, gas cook top, fridge, freezer, dishwasher, washing machine and dryer. Added features include 24 hour Front Desk /Reception, Breakfast Vouchers, Room Service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, TripOnline SA, T4B, Hotels.com, Booking.com, Venere and Odigeo so you can book your Aria Serviced Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Plum Serviced Apartments Southbank Hotel Melbourne
Plum Serviced Apartments Southbank Melbourne

Owners: What's your side of the story?

If you own or manage Aria Serviced Apartments, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.