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“Comfortable beds, reasonable location” 3 of 5 stars
Review of Aria Serviced Apartments Southbank

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Aria Serviced Apartments Southbank
4.0 of 5 Hotel   |   285 City Road | Southbank, Victoria 3006, Australia (Formerly Plum Serviced Apartments Southbank)   |  
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Hotel website
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Hotel amenities
Offers & Announcements
Free breakfast with your stay
Ranked #459 of 912 Hotels in Victoria
Oxfordshire, England
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
37 helpful votes 37 helpful votes
“Comfortable beds, reasonable location”
3 of 5 stars Reviewed November 6, 2013

Having asked for twin one-bedroom apartment we were upgraded to a two-bedroom apartment without any explanation. Welcome but entailed a check with reception after arrival.
We had also asked to be high up away from traffic noise but were level with the flyover so could not open the windows much or go onto the balcony.
The apartment was clean and tidy but the staff were not particularly helpful. Both enquiries we made about locations of various places of interest ended up with us walking in the wrong direction.
The block is quite a way from the CBD, for the able-bodied this isn't a problem but for my elderly mother it meant we didn't explore as extensively as we might have done.

Room Tip: Rooms higher up are likely to be quieter.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
    27
    66
    34
    13
    11
See reviews for
47
28
5
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 27, 2013

We called to find out availability and was told they were sold out- The receptionist couldn't wait to get me off the phone, I understand people are busy but no need to be rude! I asked if we would be better booking through booking.com as they still had the room available-I wasn't sure of the process!
She said just book it through them then! in a rude tone, then bang she hung up the phone on me. Needless to say my family wont be staying here....

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 17, 2013

The apartment was alright. Relatively clean. The door lock was weirdly designed and not clearly indicated to us that the lock had to be done from inside the door. Locking via key doesn't lock the door at all. If we hadn't realise it ourselves, who knows what would've happened. Staff were also extremely unfriendly always putting on agrouchy face when asked a couple questions. We had also asked for a slightly later checkout and was flatly turned down. I will not patronise any of the plum serviced apartments if this is the level of service to expect. There are way better serviced apartments elsewhere.

Stayed October 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tweed Heads, Australia
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 16, 2013

We've stayed here a couple of times now, first time in a one bedroom and recently with friends in a two bed/two bath apartment. The location is great and there are a number of options to attack the city on foot or the tram runs straight up Clarendon St and across the Spencer St bridge into the CBD. The apartments are well set out, all the appliances work and the staff both reception and room service are friendly and efficient. I have no doubt that at some stage we'll stay here again.

Room Tip: The city view rooms are well worth the few extra dollars
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 15, 2013

We stayed as a group (3 adults 1 baby) in a 2 bed 2 bathroom apartment. The apartment is well set out and appointed, located a 20 min walk to Flinders Station. The cityside views are nice but the road noise from the bedrooms was so noisy we all bought earplugs for the second night! Having two bathrooms was handy but just as well given the ensuite shower had no door so couldn't be used. Service was a bit lacking as we asked for a cot but it wasnt set up, and we had to ask for it two more times before it was provided with the front door girl making it clear it was an inconvenience to her. But the early checkin request was granted which was great. Note there is no ramp access but two steps up to the lifts so a bit hard with a pram/heavy cases.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Gurgaon
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 29, 2013

We were delighted with the spacious two bedroom apartments which was well appointed. Location was good - across Yarra river and walking distance from Flinders. It was a good launching pad for our Great Ocean Drive to The 12 Apostles.

Parking was cumbersome and tight. Other residents also complained of difficulty in negotiating the narrow ramp.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawkesdale
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

We recently booked an executive 2bedroom apartment with city view in the Plum Serviced Apartments for 3 nights. Reception was friendly, 24 hour and efficient. When checking in we were given an apartment on the 37th floor of The Bank apartments next door with amazing views across the city to the MCG and Dandenong ranges. Our apartment was spacious, clean, nicely decorated and in a very convenient location. It was serviced daily which we certainly did not expect due to its very reasonable price. It had good catering facilities which was convenient for us as I was staying with my daughter and her young family. It was a very short walk to tram stop no. 55 (Brunswick, Domain) which took us to the back of the Victoria Market. Another short walk in the other direction took us to tram no.112 which travels to St Kilda in one direction or to the city via Collins Street and on to Brunswick in the other.
South Melbourne restaurants, shops and market is within easy walking distance and the Casino and Southbank library is nearby. Onsite parking, although tight, was available and it was easily accessible from the Westgate Bridge coming from the Geelong direction.

Room Tip: Room no. 37 Bank Apartments had a great view! It was warm and sunny
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aria Serviced Apartments Southbank

Address: 285 City Road | Southbank, Victoria 3006, Australia (Formerly Plum Serviced Apartments Southbank)
Phone Number:
Location: Australia > Victoria
Amenities:
Kitchenette Room Service Shuttle Bus service
Hotel Style:
Ranked #459 of 912 Hotels in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Aria Serviced Apartments Southbank 4*
Official Description (provided by the hotel):
Aria Serviced Apartments in Southbank as of July 2014 is under new ownership. Aria offers 1, 2 and 3 bedroom self-contained apartments that are well appointed & affordable. All apartments are fully self-contained and equipped with oven, microwave, gas cooktop, fridge, freezer, dishwasher, washing machine and dryer. Added features included FREE Wi-Fi Internet access, 24 hour Front Desk /Reception, Room Service and Breakfast. ... more   less 
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Also Known As:
Plum Serviced Apartments Southbank Hotel Melbourne
Plum Serviced Apartments Southbank Melbourne

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