First of all, this review is not about the experience of the restaurant, this is about the experience I had today at Barilla Bay Oyster farm tour. Lets start with the good comment. I must say, they offer one of the best oysters in Tasmania, we were lucky enough that the oyster we had today was freshly caught in the morning and opened for us before we ate them. They are nice and fresh, salty and fat. It costs $17.50 (hopefully I remember correctly) to have a dozen at the ground floor oyster bar, I strongly recommend oyster lovers to go there and try it. Okay, the bad side, I booked an oyster farm tour for my family and it costs $15.50 per person. The tour is about seeing workers collecting oysters, then do the cleaning and sorting, then opening the oysters and finally packaging it. The tour starts at 11am on every Friday. Today, there was no one at the farm working due to the high water level. However, there was no staff advised us about this issue when we made payment for the tour 10 minutes before the tour starts. So the tour ended up with visiting the 'factory' and looking at machines with no actions. To add to the matter, at the showroom where we had our oysters, there is a tv showing the oysters processing video, which we are supposed to pay and visit during the farm tour, for free to everyone in the showroom! Then what is the point we had to pay and hoping to see the action and ended up seeing the machine with no action whereas others can see at the showroom via video for free? Then when we comment this issue to the staff on duty, she seemed not to be bothered by this issue and said if we missed out everything, we can watch the video showing there. We tried to make it clear that we were not trying to get refund but to suggest them they can advise visitors not to take the tour if there is no action next time. She seemed not happy about our comments and did not take any point from our recommendation. This is what initiated me to write this review. I recommend that if anyone wants to do the oyster tour, book as required, then call that morning see if there are any actions, yes then go, no then just go for the oysters!
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