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“Superb, but a smile would top it off!” 4 of 5 stars
Review of Grand Vue Private Hotel

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Grand Vue Private Hotel
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8 Mona Street | Battery Point, Hobart, Tasmania 7004 , Australia   |  
Hotel amenities
Ranked #1 of 26 Hobart B&B and Inns
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Superb, but a smile would top it off!”
4 of 5 stars Reviewed April 14, 2013

We stayed a night in Hobart at the beginning and end of our week-long tour of Tasmania, the first at the Henry Jones Art Hotel and the last in the Grande Vue, in both cases in the 'best' water-view suites. There is no question that the Grande Vue is among up there with the best, with large, beautifully-appointed and thoughtfully furnished rooms that the Ritz might envy. Everything has been thought out carefully, from quality pillows and linen to the toiletries. The water-views too, are superlative, overlooking the yachting marina rather than (as in the case of the Henry Jones) the fishing harbour. But, sadly, all that glisters is not gold. The couple who run the establishment did little to make us feel welcome and even after we made a special effort to reach out to them, we felt almost as if they were hostile. When first we arrived and I rang the bell I was greeted (I use that word loosely) unsmilingly with a "Yes?" in the tone of voice Australians seem to reserve for itinerant Jehovah's Witnesses. "G'day," I said as cheerfully as I could, "We have a reservation." This too, was met with a "Yes", this time matter-of-fact. "Um, may I bring our bags in?" Again,a stern "Yes." This was our seventh night in Tassie, and the sullen welcome was an altogether new experience compared to the warm friendliness we encountered everywhere else. But that clearly seemed unintentional, for John (I had to ask for his name) kindly carried one of our bags up to our room and a few minutes later brought us two freshly-baked muffins. But it wasn't as if that broke the ice. The house has a curious rule that breakfast for the following day must be ordered before 4.30 p.m. on the preceding day. Well, we checked in at 5, and when I discovered the breakfast rule on the counter top and asked at 5.45 if it was possible to order breakfast for the next day, I was told this was impossible: we would have to fend for ourselves. And what is additionally surprising about this is that there are no options or choices on the breakfast menu: it is a set menu with no boxes to tick, and only $12.50 (very reasonable considering what is on offer). Indeed, given the $250 per night room cost, it would be almost trivial for them to include this as standard and simply add it to the room price. But no, rules are rules and must be obeyed. I would like to be generous and think that all of this was somehow intentional but I cannot imagine that they are oblivious to the fact that their attitude is unusual, especially in Australia, where just about everyone is helpful and cordial, especially in the hospitality industry. By contrast, the previous night we spent in the far more modest Addlestone House B&B in St Mary's was a far superior and memorable experience thanks largely to the warm reception we received from its proprietor, Peter Troode. Grande Vue should be up there with the best in Hobart if only Annette and John simply reach out a bit more to their guests. They clearly (and justly) take a lot of pride in their beautiful house; a smile, a word of welcome and empathizing with their guests would make a huge difference to their product (e.g. when it comes to breakfast: how would they feel if they were deprived of breakfast? This bizarre rule, after all, is not made known to guests beforehand, e.g. on their web site). My wife and I discussed their attitude a good bit during our stay and would normally have put it down to racism or John and Annette simply having a bad day (which couple, after all, doesn't?) except that a few other guests detail similar experiences, and so it is perhaps worth mentioning here. Grande Vue deserves five stars but it is important to realise that the hospitality industry provides a SERVICE, not a good (viz. the room). And if service is not cheerfully given, it is not really worth giving at all.

Room Tip: The Spa Suite (which we occupied) has excellent views of both the marina and Mt Wellington.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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132 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Sydney, Australia
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 13, 2013

A charming restored mansion with comfortable quality accomodation. Off street parking. Old world charm. Lovely views of river. Late afternoon muffins a little bonus. However wifi internet was not working. Great location and walking distance to Battery Point shops and restaurants. Not cheap by local standards but worth it if you want upmarket standards. Definitely will return.

Room Tip: Rooms overlooking the river
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 8, 2013

We stayed here on our last night in Hobart - the place is a gem! It's a beautiful house both exterior and interior. We stayed in room #7 - beautiful view. Kicked myself for not booking this place during our first few days in Hobart!

Location is perfect - just a short walk to Salamanca Place. There were several small cafes in the neighbourhood which looks good (didn't have time to try out as we arrive late in the evening)

Hosts were helpful and friendly - his wife made us lovely tarts just in time for evening tea!

It was a perfect stay to end our week in Tassie! Will definitely stay here when we return to Hobart next time

Room Tip: Room #7 - beautiful view
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 5, 2013 via mobile

This is our second stay here and it's even better than we remembered. Seriously quality accommodation. A beautifully restored old house with fabulous views, in a great location. You would go a long way to find any better quality accommodation than this. We will keep coming back

Stayed April 2013, traveled as a couple
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Melbourne, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 1, 2013

From a friendly greeting on arrival to a charming room with great views over the water to quality furnishing and comfort, my family and I found this a wonderful place to stay. Just a short stroll to the cafes of Battery Point and a quick descent to Salamanca Place, we found it perfectly situated to take in the wonderful, historic ambiance of Battery Point. I am reading other peoples, comments and recalling the lovely muffins provided by our hostess. The lounge/reading room was a delight. I was able to browse through a good selection of "coffee table" books in total comfort and ease.
I loved the Grand Vue and would be back in a heartbeat.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Top Contributor
59 reviews 59 reviews
43 hotel reviews
Reviews in 48 cities Reviews in 48 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 29, 2013

Driving along quiet Mona Street it's easy to miss the hotel's understated presence. A warm welcome awaits you from friendly proprietors who know they run one of the best hotels in the city and are proud of that too. My large room overlooked the bay and mountains. It has a fine large table and chairs set into a huge bay window. Use the small beautifully designed fitted kitchenette and a self caterer can dine in with probably the best view in town. When you are done the kitchen units hide away behind sliding doors.
The tiled bathroom with a spa bath and wet room style shower is equally well designed and comes with top rate soaps and extras and wonderful fluffy towels. Add to that one of the most comfortable beds you'll ever lie down upon and you are set for a good night's rest.
Battery Point is a mixed community with a large element of well-heeled young professionals. As a result there's money about and the plethora of local eating places, fancy grocers and upmarket pubs bears witness to that. If you are determined not to use the view from your room and eat out nearby then you'll have plenty of choice. A few minutes walk takes you down some steps into the city centre and you can be at the harbour area in 20 minutes on foot.
At $295 for the best room, without breakfast, this is not a budget place at all. But bear in mind that in busy Hobart you can pay that for a bog-standard hotel room by the harbour and the price looks like a real scoop.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne, Pennsylvania, United States
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 25, 2013

Stay in the turret room (#3) if you can. The view is wonderful. The room is very clean, nicely furnished and even has a small kitchen area. Wifi is free (as it should be). Maybe best of all are the fresh baked muffins delivered to your room in the afternoon.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Vue Private Hotel

Address: 8 Mona Street | Battery Point, Hobart, Tasmania 7004 , Australia
Location: Australia > Tasmania > Hobart
Amenities:
Bar / Lounge Kitchenette
Hotel Style:
Ranked #1 of 26 B&Bs / Inns in Hobart
Price Range (Based on Average Rates): $$
Number of rooms: 5
Also Known As:
Hotel Grand Vue Private
Grand Vue Private Hotel Hobart, Tasmania

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