When I arrived, my reservation was lost, and it took 30 minutes of sheer mayhem to finally get a room. The room was clean and recently refurbished. Wireless internet, which is supposedly included in room rates and promoted on the web site, was not working, and there was nobody to help. Only cleaning staff were present all day, and they had no clue how to fix the internet. The manager was invisible for my whole stay.
Check out is at 10am, which is quite standard, but when I asked to wait in the common area until early afternoon as my bus out of town was only at 2pm, I was told by the cleaning lady : " you have checked out, cannot stay longer". As usual, there was no manager around so I had nobody to complain to.
Overall I was quite stunned by the lack of hospitability of the staff, which spoils an otherwise nice B&B
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- Also Known As:
- Edinburgh Gallery Hotel Hobart
- Edinburgh Gallery b&b
- Edinburgh Gallery Bed And Breakfast Hobart, Tasmania