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“A warm welcome” 4 of 5 stars
Review of BEST WESTERN Hobart

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BEST WESTERN Hobart
4.0 of 5 Hotel   |   156 Bathurst Street, Hobart, Tasmania 7000, Australia (Formerly Mercure Hobart)   |  
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Ranked #22 of 47 Hotels in Hobart
Sydney, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A warm welcome”
4 of 5 stars Reviewed October 13, 2013

We decided to escape the rat race and visit Hobart for a week.

Friendly staff greeted us with a smile at check in. Nothing was too much trouble for them.

Clean rooms. Comfortable bedding. Enjoyed the buffet breakfast.

Very central.

Would definitely stay again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sbm1, Guest Relations Manager at BEST WESTERN Hobart, responded to this review, October 17, 2013
Dear Patricia S,
I’m very happy that we were a good place for you to use as a base for your break in Hobart. It’s nice to know the team is doing a good job.
Regards,
Janine Livingston
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
    43
    64
    40
    17
    6
See reviews for
21
62
5
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Toukley, Australia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 13, 2013

1 night stay..Staff were friendly..comfy bed, clean room..Nespresso coffee pod machine a nice touch..happy hour.. good breakfast buffet...upgrade was very good with wifi and parking..over all a pleasant stay.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sbm1, Guest Relations Manager at BEST WESTERN Hobart, responded to this review, October 17, 2013
Dear Andreak63
Thanks for the review. It’s great to know you enjoyed your time with us. Come back soon.
Regards,
Janine Livingston
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 12, 2013

Had our 2nd night of a 3 night stay. Our family rooms are comfortable and we are sleeping well on good beds.
The best thing is the warmth of the staff on reception and in the bar/restaurant. They are all helpful, and Skye has been particularly helpful sorting out my iPad. Thank you all.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sbm1, Guest Relations Manager at BEST WESTERN Hobart, responded to this review, October 17, 2013
Dear margaretknight7,
I am so pleased you had a nice stay. Thanks for telling us.
Regards,
Janine Livingston
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Legana, Australia
1 review
5 of 5 stars Reviewed October 7, 2013

Recently stayed for work, stayed 3 nights. Had a lovely room on the top floor, chocies on arrival. Was away from the family so enjoyed a bath and relaxation before getting stuck into work. Had room service for dinner on first night and was delivered quickly and had the best creme burlee ever! Was well priced too. Buffet breakfast was part of my stay as was the off street parking ($10 a 24 hour period). Car park closest to lifts was a little tight with my wagon but would be fine with smaller cars. Staff were lovely and helpful.
Well played Best Western.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sbm1, Guest Relations Manager at BEST WESTERN Hobart, responded to this review, October 8, 2013
Hi, TamE77,
Thanks for such a nice review. I love the creme brulee too! Looking forward to seeing you the next time work brings you to Hobart.
Regards,
Janine Livingston
General Manager
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1 review
4 of 5 stars Reviewed October 6, 2013 via mobile

From reading other people's experiences when staying here, I was regretting my booking terribly and very nervous about our stay as we were travelling with three other families booked in the same hotel. On arrival I was greeted with friendly staff who were helpful and even though there were a couple of hiccups with parking, they were quick to rectify the issue. We had a great stay here. Clean and good rooms and while staying with a young child it was special for us to see housekeeping take the extra special eye to detail and made the portacot and sat up our young child's toys which she was delighted to see sitting up together in her cot. We look forward to staying here again in the future. Thank you for a great stay Best Western.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sbm1, Guest Relations Manager at BEST WESTERN Hobart, responded to this review, October 8, 2013
Dear La_dee_das,
It's great that you enjoyed your stay and experienced good old fashioned friendly Tasmanian service. See you again soon.
Janine Livingston
General Manager
Report response as inappropriate
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hong kong
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 22, 2013

I stayed here because we got a late flight into hobart. Car rental companies like Budget and Eurocar are basically next door. The room service after 9pm menu small and plain. Go out and eat early because restaurants nearby (mainly indian) close early. Beds are comfy and room size reasonable considering theres a queen plus single. Didnt like being put on the same floor with a group of chinese tourist. They were very noisy. I'm sure the hotel wasn't full.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sbm1, Guest Relations Manager at BEST WESTERN Hobart, responded to this review, September 30, 2013
Hi, fionaonholiday,
Thanks for the review. I'm glad your stay was good. We do have a restaurant of our own but there is also a great selection of eatieries nearby with a broad selection of cuisines, so I hope you can try one of these next time.
Janine Livingston
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed September 8, 2013 via mobile

First impressions weren't good - whilst the price was reasonable the hotel appears tired and unwelcoming. The room was not clean with the carpet in need of a good vacuum and scrubbing in places. There were only two towels available for three guests. The final straw was the $20 charge for parking the car in the car park which was hard to access and exit (it's steep and the ticket machine is temperamental). On the positive side the beds were comfortable and requests for an extra towel and help with the dodgy TV were responded to quickly. Staff on the front desk need to respond professionally to guest feedback, they were beastly careless and appeared disinterested.

Stayed September 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sbm1, Guest Relations Manager at BEST WESTERN Hobart, responded to this review, September 10, 2013
Dear Diane D,
Thank you for the review. I'm pleased you found our tariff good but must apologise for the probems you encountered. On a brighter note we are now offering FREE parking, which is uusual for Hobart CBD hotels and I hope you can take advantage of that sometime.
Janine Livingston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hobart

Address: 156 Bathurst Street, Hobart, Tasmania 7000, Australia (Formerly Mercure Hobart)
Phone Number:
Location: Australia > Tasmania > Hobart
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Hobart
#15 Luxury Hotel in Hobart
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hobart 4*
Number of rooms: 140
Official Description (provided by the hotel):
The BEST WESTERN Hobart (Formerly Mercure Hotel Hobart) is located in the city centre, only two blocks from the main shopping mall. The hotel features local artwork in a contemporary setting, while the 140 rooms have recently been re-decorated to create a modern fresh feel and offer either city or mountain views. It is only a short walk to Salamanca Place on Hobart's historic waterfront, an area well-known for the many restaurants, cafes, bars and the famous Saturday market. ... more   less 
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Also Known As:
Mercure Hobart Hotel Hobart
Accor Hobart
BEST WESTERN Hobart Tasmania

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