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“Home on the Pier” 5 of 5 stars
Review of Somerset on the Pier, Hobart

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Somerset on the Pier, Hobart
4.5 of 5 Hotel   |   Elizabeth St Pier, Hobart, Tasmania 7000, Australia (Formerly Oakford)   |  
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Ranked #24 of 47 Hotels in Hobart
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Home on the Pier”
5 of 5 stars Reviewed May 21, 2013

I go to Hobart for business but having apartment living on the Pier sure is a great way to finish a days work. The apartments are 2 story, very comfortable and well set up with great views of the water, yachts and Salamanca wharf.
Plenty of great venues for drinks and dining on the Pier and also at historical Salamanca Place.
Staff are friendly and efficient.

Room Tip: When booking you have a choice of having a balcony at an extra cost, a good idea if you are going wh...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier, Hobart, responded to this review, May 26, 2013
Hi Graham b,

Thank you for choosing to stay with us when you are in town for business; it is great to read Somerset on the Pier is your home away from home. We look forward to welcoming you back again very soon.

Kind regards,

Ruthie H
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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410 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Hobart, Australia
1 review
5 of 5 stars Reviewed May 21, 2013

I've often glanced longingly up at these apartments and wondered what they were like. I finally stayed there last Saturday night with three friends and have to say that it was quite wonderful. We were in the two bedroom apartment and it was a good size for us, with the downstairs bathroom particularly generous. The beds were comfortable and the apartment had everything we needed. I loved opening the sliding door onto the little balcony and gazing at the fabulous view - boats coming and going, the changing sky and buildings lighting up at night. I appreciated the complimentary chocolates for my birthday. Parking vouchers were provided. It's a great location too - close to Salamanca Market and a variety of restaurants. And without exception, the staff were wonderful. I loved my visit and only wish I could have stayed longer.

Room Tip: Rooms either face the mountain or Constitution Dock - so you get a sunset or sunrise, respectively
See more room tips
Stayed May 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier, Hobart, responded to this review, May 23, 2013
Hello Wendy785,

A belated happy birthday to you! It is wonderful to read you and your friends had such a pleasant stay with us at Somerset on the Pier Hobart.

Thank you for the lovely compliments on our staff, views and the quality of your apartment, we strive to deliver the highest level of service and I am very happy you experienced this.

We look forward to welcoming you and your friends back for another great stay very soon.

Kind regards,

Ruthie H.
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 11, 2013

A central loft apartment was a delightful, relaxing time to escape the rat race. The nearby cafes. restaurants and interesting walks, coupled with good weather made wandering a Hobart a joy. The Hotel itself was older and the bathroom showed its age. The bed and pillows were comfortable. The apartment services made it convenient to eat in and watch the boats. The staff were helpful and even the fire alarm with 'everybody out' couldn't change our opinion.

Room Tip: Work out if you won't to face Constitution Dock or Sullivan's Dock!
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier, Hobart, responded to this review, May 13, 2013
Hello marshfish,

Thank you for your positive review, it is wonderful to read you had such a pleasant trip to Hobart and relaxing stay with us at Somerset on the Pier. Our location is certainly perfect to experience all this waterside city has to offer. We look forward to welcoming you back again soon.

Kind Regards,

Ruthie H
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 30, 2013

I guess, this Somerset Hotel locates at the best location in Hobart, right at the waterfront and in the hotels, there are few restaurant options such as simple seafood menu on the terrace, chinese food and cafe etc.

The hotel looks nice with beautiful view of the waterfront. The bedroom area is on the upper floor while the living room and a small kitchen area is below and it's in a good size, so very comfortable.

You will have almost everything in the room like in any furnished apartment. Washing Machine, Dryer, Ironing Board, Iron, TV, Microwave, Tea Pot, Kitchenware, etc. So its very convenient if you come with a family with children, they also have 2 bedrooms room for family as well.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier, Hobart, responded to this review, May 6, 2013
Hello NarissMueller,

It is wonderful to read you had such a pleasant stay with us at Somerset on the Pier Hobart. Thank you for mentioning the spacious apartments and stunning views. We certainly hope to welcome you back again soon.

Kind Regards,

Ruthie Hunt
Marketing Executive
Somerset on the Pier Hobart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 28, 2013

But one should be aware that Somerset on the Pier is not a hotel but apartments that offer good, comfortable accommodation in an excellent location. The motel style liquid soaps/shampoo in the bathroom were disappointing but staff provided conditioner when requested so....
We had a Premier room with a balcony and as we stayed on Sunday and Monday nights - not the weekend we did not experience noise from the restaurants below. However, like so many prior reviews, the plumbing noise from the apartment next door was very loud and I feel management should remedy this situation after so many complaints and not just continue to ignore it!. Ruthie, please do not put this in the too hard basket - get something done about it.
My husband enjoyed the complimentary chocolates for his birthday - it was a very nice gesture.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier, Hobart, responded to this review, May 8, 2013
Hi Jazza1121,

Thank you for your review. You are correct, Somerset on the Pier Hobart is not a hotel; we are a 4.5 star serviced residence and provide the facilities and services for this level. Toiletries comprising of hair and body wash are dispensed from our environmentally-friendly units, which reduce the amount of plastic waste generated by the "traditional" miniature bottles. We are more than happy to provide a number of different complimentary toiletry items on request.

We apologise for the plumbing noise you encountered during your stay, this seems to be an issue that is being noticed by our guests more recently and something we will need to look into further to see if a solution can be found.

It is lovely to read that your husband enjoyed the chocolates.

Regards,

Ruthie H.
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed April 26, 2013

We recently stayed for three nights as a group of 3 in a 3 bedroom duplex.

The good points of our stay:
Location - close to Salamanca Place/Marke, walking distance to city centre and right on the water.
Check in - friendly and efficient although other front desk staff we encountered during our stay where not as friendly
Living area in the apartment - comfortable, spacious and modern with nice kitchen setup

The not so good points:
Apartment - showing age, rough round the edges, very noisy heater-a/c unit. Second 'bedroom' is an open area upstairs, in front of bath room and main bedroom. Upstairs bathroom dingy, old fixtures and very noisy fans when switching on light. Main bedroom dark and claustrophobic as there are no windows in the room.
Housekeeping - Very rudimentary service. Table not cleaned/wiped, dishwasher not emptied.
Noisy - walls between apartments are really thin. You will hear people speaking, showering, sneezing etc.

Overall our stay was more or less okay. Not great. We would potentially consider coming back, only if rates would make it worth it.

Room Tip: Book the deluxe apartment if you like a bit more space and a small balcony overlooking the piers
See more room tips
  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier, Hobart, responded to this review, April 29, 2013
Hello malbkk,

Thank you for your recent review, we appreciate your feedback. Our spacious fully equipped apartments and our central location are two of the features that make Somerset on the Pier a comfortable choice when visiting Hobart.

I am sorry to hear you felt housekeeping was not acceptable, our team consistently work at the highest level with many praises coming their way. I will however raise this issue at the next department briefing. We are planning a soft refurbishment this year, which will enhance the product considerably.

Thank you again for your review malbkk and we do hope to welcome you back in the future.

Kind Regards,

Ruthie Hunt
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 22, 2013

this is not a review but I was looking at somerset to send a friend for her birthday. Over 50% of the reviews I read complain of the noise from other rooms,and then I read the manager thanking people for their stay but ignoring the noise complaint? Ruthie could you tell me if you plan on fixing this non-stop complaint? otherwise Somerset sounds and looks perfect...jordan

Stayed April 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier, Hobart, responded to this review, April 29, 2013
Hi Jordan,

Being positioned on the Elizabeth Street Pier provides for Somerset on the Pier to have one of the most unique locations and experiences in Hobart. Whilst Somerset on the Pier is generally a quiet location, we do sometimes experience noise issues because of this location, we have trialed different methods to reduce the noise from the thoroughfares but to date have had no success in finding an ongoing solution.

Our Guest Service team is available 24 hours and we ask guests to contact the team if we can assist in anyway. We take a proactive stance with any noise issues and are here to help resolve any situations that may arise.

We do try and be as transparent as possible by also providing our exact location and a note in our announcement section on our TripAdvisor page so Guests can make an informed decision before staying with us.

We thank Guests for their reviews as we appreciate the time it takes to review us whether it’s a positive or a negative review as it assists us in being able to improve our facilities and service where we can.

We do hope you choose to select us for your friend’s birthday present we would love to have her stay.

Regards,

Ruthie H
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset on the Pier, Hobart

Address: Elizabeth St Pier, Hobart, Tasmania 7000, Australia (Formerly Oakford)
Phone Number:
Location: Australia > Tasmania > Hobart
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Wheelchair access
Hotel Style:
#17 Luxury Hotel in Hobart
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Somerset on the Pier, Hobart 4.5*
Number of rooms: 56
Official Description (provided by the hotel):
Somerset on the Pier is an award-winning transformation of an early 1930s pier building, incorporating clean, striking lines of modern architecture with the historic exterior of a waterfront landmark. Each residence features unrivaled panoramic water views of the River Derwent, Hobart’s waterfront and historic Sullivans Cove. ... more   less 
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Also Known As:
Somerset On The Pier, Hobart Hotel Hobart
Somerset On The Pier, Hobart Tasmania

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