Having heard so much about Bruny Island Cheeses and enjoyed them, we were keen to call by the tasting room on a Thursday in early January. First problem was they did not answer their phone around noon as we wanted to check they were open before driving some distance to get there. So we took a chance and drove anyway and were a little surprised to find them open (why didn't they answer the phone, perhaps with a message detailing opening hours at the very least?). When we arrive there was a large empty dining room and a smaller very crowded tasting/sales room. We had heard we could taste so just waited our turn in line while 2 poor ladies worked flat out trying to keep up. There was no sign for those in line explaining the tasting/sales process nor describing the cheeses and prices we would encounter once we finally got to the counter. This would have saved us feeling quite confused when we eventually did get to the counter. The lady said we had to either hurry up and buy or join a very large group in tasting the cheeses. Suddenly everyone behind us was invited to form a large, confused group and taste some slithers. We didn't want to have to wait even longer while not just us but about 20 people were served with a tasting - so just decided to buy although we knew nothing about the cheeses. Just took pot luck and bought 3 cheeses for $48. Could not understand a) why in peak time they did not use the empty adjacent eating area for tastings and b) why we were not given some information about the cheeses while waiting in line. Sure we could read all about the drinks that were for sale but not the cheeses? Bruny Island Cheese is located on a remote island, off a remote island, off a remote continent. People make considerable effort to make the trip to taste these famous cheeses and no one minds waiting when things are busy but this sort of confused reception does the brand no favours at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.