On arrival we were told that our room had been overbooked and that we were being "bumped" to another establishment. I had booked the room for 5 nights, in person many weeks earlier and, at that time, there was only one other room booked. We requested to see the Manager and were told that he was uncontactable until after 5pm when he would be covering the evening shift. We left our number for him to call us and went in search of the alternate accommodation.
After 5pm we returned having received no phone call. We waited some time for the manager to front up and when he eventually did he gave us a completely different story to the earlier duty manager. He told us that the room had been trashed and was therefore unavailable.
His apology appeared empty and insincere. We left with the promise that he would ring us to let us know if the room would be available for any of the 5 nights that we had booked. Needless to say we never heard from him for the duration of our stay. Overall we were treated appallingly. The manager would do well to undertake a crash course in customer service.
After reading the other reviews it would appear that we didn't miss out on much any way. I definitely will not be recommending this hotel to anyone.
- Also Known As:
- Quarry Salamanca Hobart, Tasmania