I arrived on a Tuesday evening, and checked out Friday morning. My first stay at the Embassy.
I found the gentleman who checked me to be refreshingly friendly and professional (thank you). I also found the apartment to be well appointed, but very small (eg, I had to push the bed up against the far wall to have enough room to get in and out of it); however, I was on my own so it was big enough for it’s purpose.
The kitchen light was not working so I had to prepare dinner in the dark. The rangehood light worked but started flickering after about 30 seconds. Both were not urgent so decided to report them the next morning.
I was unable to open the microwave which was located in a nook beside the stove. The microwave door was hitting the stove and the only way to remedy this would have been to lift the microwave out of the nook and place it on the stove. There was no other space. I wasn’t willing to do this as I did not want to risk my back. I also noted there was no power to the microwave and I couldn’t find a power outlet for it. I decided to leave my dinner for the next night and went out for something else. There was a kettle and toaster on top of the microwave, but no obvious power source within reach of their cords.
In the morning I left a big note on the kitchen bench, in a very obvious location, politely asking Housekeeping to report the two kitchen lights and the problem with the microwave. When I got back that evening, nothing had changed and the note was still in its same place. I assumed that leaving a note for Housekeeping may not have been the appropriate thing to do (although I have never had such problems elsewhere) so I decided to phone reception to get some light in the kitchen, and to get the microwave working so I could heat up dinner; unfortunately, the phone didn’t work either.
Before leaving the apartment to report these matters to Reception, I noticed there was no hot water in the kitchen (bathroom was okay).
About 5.40pm I spoke with a gentleman and explained the problems being experienced. He said he would attend to them very soon. I told him that I was going out for about 30 minutes, and to let himself in. I returned half an hour later to find nothing had changed. I waited for almost two hours and then I walked down to Reception (again) and spoke with a lady who informed me that the gentleman was attending to a priority problem. I explained the situation and that I needed to add the kitchen hot water to my list, along with the broken phone. She said that the gentleman was dealing with an issue that may be responsible for the hot water. She would ask him to come and see me when he finished. I told her that I was going to sleep around 9.30 so would appreciate it if he could come before that. No one came.
I phoned the hotel early evening to confirm all had been fixed as I wanted to know if I would be able to microwave my meal or whether I would have buy something else again. She said the notes indicated all had been done, but kindly offered to go and check and call me back. I accepted. She called back later and informed me that there is nothing that could be done about the microwave as it shouldn’t even have been there. She offered to move me into another apartment for the night. Although it was an upgrade, and staying meant I would have to throw away my food, I declined the offer as it was my last night and I wouldn’t be back until later in the evening.
When I returned to the apartment after 9pm, I noted the microwave had gone (I guess that fixed the problem) and the kitchen light worked; however, there was no hot water in the kitchen, the phone didn’t work, and the rangehood light still needed replacing.
I reported the lack of hot water and phone on checkout so (hopefully) the next customer would be happier.
All of the staff I dealt with were very polite and [appeared] to be professional; however, things didn’t get done. The room was well appointed, but it is a reasonable expectation that an apartment advertised as having a ‘Full Kitchen’ would include a microwave which can be used, and an available power outlet for the kettle and toaster.
I am disappointed as my first impressions were high, but these diminished over the following three nights.
I now wish I accepted the offer of another apartment so I would have another to critique.
- Also Known As:
- Oaks Embassy Apartment Adelaide
- Hotel Oaks Embassy Apartment
- Official Description (provided by the hotel):
- Ideally located in the heart of the central business district on North Terrace and is just a short stroll from Adelaide’s shopping precinct, the casino and convention centre you will find Oaks Embassy. Oaks Embassy is one of Adelaide’s most contemporary apartment buildings offering spacious one, two and three bedroom fully self contained apartments complete with laundry facilities and executive apartments featuring private spa baths. ... more less
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