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“Only Adequate” 3 of 5 stars
Review of Oaks Embassy Apartment Hotel

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Oaks Embassy Apartment Hotel
4.5 of 5 Hotel   |   96 North Terrace, Adelaide, South Australia 5000, Australia   |  
Hotel amenities
Ranked #36 of 55 Hotels in Adelaide
Pattaya, Thailand
Top Contributor
91 reviews 91 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
34 helpful votes 34 helpful votes
“Only Adequate”
3 of 5 stars Reviewed November 15, 2012

We stayed for 2 nights in a 2 bedroom apartment in the Oaks Embassy and spent very little time in the hotel itself. The rooms were spartan but clean, the bathrooms were reasonable, storage space was not a concern for us but appeared to be adequate for a longer stay.

The restaurant is accessed from the lobby and the breakfast was reasonable.

Parking facilities are satisfactory.

The hotel is conveniently located close to the points of interest in the city area.

Stayed December 2011, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksEmbassy, Manager at Oaks Embassy Apartment Hotel, responded to this review, November 19, 2012
Thank you for taking the time to let us know in regards to your recent stay with the Oaks Embassy. We appreciate all feedback and we are happy that you found the hotel in a convenient location. Hopefully we can welcome you back in the not too distant future.
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324 reviews from our community

Traveler rating
    59
    131
    73
    35
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
newcastle, staffs, england
Top Contributor
61 reviews 61 reviews
32 hotel reviews
Reviews in 42 cities Reviews in 42 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 10, 2012

We stayed here in Sept 2012. Our apartment was on the 3rd floor with 2 balconies and I envisaged moving in forever, it had 'everything'!!! The location was ideal ie tram and bus stops directly ouside but the City is basically on your doorstep. And you can see the coast from your balcony!!
We couldn't get the dishwasher to work and left a note for the cleaner to start it for us, which she duly did.
Staff on reception helpful about information, gave us a late checkout over the phone.
Everything just easy, with no fuss!!

Room Tip: Our preferece only......high up at the front of the hotel and a deluxe room
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksEmbassy, Manager at Oaks Embassy Apartment Hotel, responded to this review, November 19, 2012
Thank you for taking the time to let us know in regards to your stay with us. We are most pleased that you enjoyed your stay with us and found the location ideal. We hope that we can welcome you back to Oaks Embassy in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
60 reviews 60 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 6, 2012

I recently stayed in a 3 bedroom exec apartment with 5 other single friends. It was excellent to find somewhere that offered the option of 6 single beds, as this seems almost impossible to find in Melbourne. The room layout was nice and the facilities pretty good. I was impressed by the balcony, however horrified at the cleanliness (or lack of) of the balcony spa! The group I was with were generally happy with the room and facilities, though general cleanliness could have been a little better. The apartments do have a carpark, however there is very limited parking at the front, which you need to do to enable check in and to gain carpark access. Overall a pretty good stay for one night!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Embassy Apartment Hotel, responded to this review, November 11, 2012
Thank you for taking the time to provide us with feedback on your recent stay at Oaks Embassy. All feedback is taken seriously as it allows us the opportunity to review and improve our service and facilities. It is great to hear that you enjoyed the 3 bedroom apartment with the ability to have 6 single beds. Unfortunately the spas on the balcony were disconnected and are not usable due to water restrictions some time ago. All of the spas are cleaned professionally by an external service on a regular basis however the frequency will be discussed with the owners of the apartments. Thank you again and we look forward to welcoming you back to Oaks Embassy in the not too distant future
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Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 30, 2012

First off, let me say the staff here did everything they could to accommodate us. We also had no issues with construction noise from the works across the street, even though we were facing that direction.

The property itself is sorely let down given its price. We started our stay in a 2-bed deluxe, but the bathroom was so outdated and the shower/bath so mouldy that I requested another room (you wouldn't want to put your feet in that shower.) They offered another room, but unfortunately it was 6pm and housekeeping had totally missed the alternate room that day (as they were full up, one of the front desk staff had to clean the room personally.) The next night they moved us to an Executive 2-bed. Shower/bath much cleaner, but the property is showing pretty bad wear and tear. There was a full size crack on the glass splashback, the microwave didn't work, there was one cereal bowl only, the walls had stains/holes in them, the floor lamp wasn't working...

Again, the staff were spectacular, but there's only so much you can do with the property. If they fixed things when they broke, and maintained the property, it would be 4*.

Room Tip: Avoid the rooms with shower over bath as they are old and mouldy. The second bedroom in all apartme...
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Embassy Apartment Hotel, responded to this review, November 6, 2012
Thank you for taking the time to provide us with feedback on your recent stay at Oaks Embassy. All feedback is taken seriously as it allows us the opportunity to review and improve our service and facilities. It is great to hear that our team was helpful and were able to assist you. We are disappointed to hear that there were maintenance issues with the apartment and we will ensure this is passed on to our Maintenance department. Please accept our apologies for the inconvenience and we hope we can welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 25, 2012

We have stayed twice at the property in two weeks, both times in a one-bedroom executive apartment. The first time we stayed there, we had a good, clean and quiet room on 16th floor. It has a large living area with full kitchen, decent sized bedroom and an excellent bathroom with two person spa bath. It also had a hidden washing machine and drier behind bifold doors. The property has a 24 hour reception. The apartment overlooked Hindley street which was the night club area, but the noise did not intrude at night, because the bedroom is internal, having no window. We did not try the TV.

The second time we stayed there we had a room on the 15th floor. This was in poorer shape, having a missing bi fold door to the laundry area, a damaged drawer front in the kitchen, a faulty bedside light and a shower door which did not close properly, so the floor got soaked when one of us had a shower. The damaged kitchen drawer was corrected on the second day we were there. However, it was comfortable and convenient and the breakfasts were good. This room also overlooked the night club area of Hindley Street but again the noise did not intrude.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Embassy Apartment Hotel, responded to this review, October 29, 2012
Thank you for taking the time to comment on your recent stay at Oaks Embassy Apartment. It is a shame to read of the maintenance issues you experienced with the second apartment. I will pass your comments onto the Hotel Manager and Maintenance Manager for their attention. We are pleased to read that you found both apartments quiet and we hope to welcome you back again soon.
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 10, 2012

We stayed for 8 nights a couple of weeks ago and was very disappointed, dishwasher didnt work. microwave didn't work
changed the microwave but was told housekeeping would come in to do the dishes, as the diswasher could not be moved, this didnt happen.
kitchen was tiny with nowhere to prepare food or dry dishes. for the amount we paid I was extremely disappointed

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Embassy Apartment Hotel, responded to this review, October 15, 2012
We appreciate you taking the time to comment on your recent stay at Oaks Embassy Apartments. We apologise your apartment and the service did not meet your expectations. If you wish to discuss any matters further, you can contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 9, 2012

The staff are just doing a job at this centrally located apartment hotel in Adelaide. Don't expect 4 star service, just an excellent room / apartment.

Beware of the internet 3rd party provider. This behind the scenes provider are ripping off the guests by charging high daily and weekly rates and extra fees once you exceed MB levels. My $90.00 7 day package was exhausted and terminated after only 3 days.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Embassy Apartment Hotel, responded to this review, October 10, 2012
We appreciate you taking the time to comment on your recent stay at Oaks Embassy. It is great to read that you found your apartment excellent however it is disappointing to read that you were not happy with the service provided by our staff. I will pass your comments onto the Hotel Manager and we hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Embassy Apartment Hotel

Address: 96 North Terrace, Adelaide, South Australia 5000, Australia
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Adelaide
#27 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Embassy Apartment Hotel 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Ideally located in the heart of the central business district on North Terrace and is just a short stroll from Adelaide’s shopping precinct, the casino and convention centre you will find Oaks Embassy. Oaks Embassy is one of Adelaide’s most contemporary apartment buildings offering spacious one, two and three bedroom fully self contained apartments complete with laundry facilities and executive apartments featuring private spa baths. ... more   less 
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Also Known As:
Oaks Embassy Apartment Adelaide
Hotel Oaks Embassy Apartment

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