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“Nice heritage building in central city location.” 3 of 5 stars
Review of Adina Apartment Hotel Adelaide Treasury

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Adina Apartment Hotel Adelaide Treasury
4.5 of 5 Hotel   |   2 Flinders St, Adelaide, South Australia 5000, Australia (Formerly Medina Grand Adelaide Treasury)   |  
Hotel amenities
Ranked #2 of 55 Hotels in Adelaide
Canberra, Australia
Top Contributor
195 reviews 195 reviews
110 hotel reviews
Reviews in 109 cities Reviews in 109 cities
201 helpful votes 201 helpful votes
“Nice heritage building in central city location.”
3 of 5 stars Reviewed January 20, 2013

My wife and I stayed here on 18-21 January and chose this hotel for its proximity to the Central Market and Her Majesty's Theatre on Grote Street. The room was quite large and well appointed, but a bit expensive at $165 per night room only, with another $14 per day for car parking in Gawler Place, pay extra for daily newspapers, and a 1.5% credit card charge on everything.
The heritage building has been very tastefully updated, and is very clean and well maintained.
The staff were friendly and helpful, but the reception desk was undermanned when we checked out, and there should have been more staff on duty.

Room Tip: Room 34 has a nice balcony facing a leafy internal courtyard.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben S, Manager at Adina Apartment Hotel Adelaide Treasury, responded to this review, January 24, 2013
Dear Stickman1,

Thank you very much for your feedback, I am glad that you were comfortable in your well appointed spacious room.

I will address your comments regarding the reception desk.

Kind Regards
Ben Saxton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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794 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Sydney, Australia
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 18, 2013

We stayed in a studio apartment which was very roomy and had everything we needed. The building itself was lovely and in a great location. Unfortunately, we were woken up two nights out of five in the early hours of the morning because of fights going on outside that went for at least an hour each time. I understand that this is not the accommodations fault but it is a shame that the street alongside seems to be where a drunken gang hangs out. Another problem with sleep quality was that the bed was very hard and the pillows were awful! The staff were polite enough but did not offer any information or ever ask if we needed help, it was always up to us to get there attention and ask them direct questions (and even then some did not understand us). Another issue was that the air-con was not working for the majority of our stay, however we did get a letter under the door to apologise for this.

Room Tip: Air-con was only working on Ground floor during our stay.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben S, General Manager at Adina Apartment Hotel Adelaide Treasury, responded to this review, January 24, 2013
Dear KimB88_13,

Thank you very much for taking the time to give us some feedback about your recent stay with us.

Unfortunately it seems there were some instances that prevented you from completely enjoying your whole experience with us.

I can assure you that there are no gangs hanging around on the streets around the Hotel, I have been here for 8 months and this was the first and only incident that we have had since I have been here. I am sorry that you did not find the bed or pillows comfortable and indeed the air conditioning was a very unfortunate incident which is all rectified now.

I am however pleased that you found the room spacious and well appointed and in a great location.

Kind Regards
Ben Saxton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 12, 2013

The Medina Grand was an excellent choice. We had a 1 bedroom apartment which had everything we needed. Only downside was the gym had equipment removed through our stay. Perfect location, bus stop across the road, markets down the road, Rundle Mall a 5 minute away... The historical background to the Medina Grand was amazing! Would definitely recommend to friends.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben S, General Manager at Adina Apartment Hotel Adelaide Treasury, responded to this review, January 23, 2013
Dear tassh,

Thank you so much for your wonderful feedback. I am so pleased that you enjoyed your stay. Please accept my apologies about the gym equipment, we are in the process of upgrading our gym, there should have been more notification, that is my fault, please accept my apology. I really hope you can stay again soon and we really look forward to welcoming you to Adina Apartment Hotel Adelaide Treasury.

Kind Regards
Ben Saxton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 1, 2013

Hotel is easy to find - right on victoria square. We had a lot of luggage as we were continuing on from Adelaide and a the car needed to be parked off site we needed to unload the lot - esky included to ensure our car was emply. Our room thankfully was large enough to accommodate all our bits. Suite is spacious and very clean with good utensils in kitchen area for those wanting to cook.

Location is great with easy access to tram, shops and restaurants. Staff very helpful.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben S, General Manager at Adina Apartment Hotel Adelaide Treasury, responded to this review, January 23, 2013
Dear DonnaMN,

Thank you so much for your wonderful feedback, I am so thrilled that you had a wonderful stay over Christmas. I am glad that you found your apartment to be wonderfully spacious and well appointed. All our One Bedroom and Two Bedroom Apartments have a fully equipped kitchen which allows you to enjoy cooking up a feast of fresh wonderful food from the famous Adelaide Central Market which is a short 5 minute walk away from the Hotel.

Really happy to hear that you enjoyed our central location with the tram stop just outside the hotel and all the shops and restaurants just a short walk away.

Thanks again for your wonderful feedback and the team and I are really looking forward to welcoming you back to the Adina Apartment Hotel Adelaide Treasury very soon.

Kind Regards
Ben Saxton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2013 via mobile

Staff were very helpful, check in, check out a breeze. Rooms were very spacious & had all u need. Pillows tho are extremely hard & difficult to get comfortable sleeping on. Room service was a bit confusing. Opening times unclear but we did stay over Xmas/nye so that's understandable, very pricey! Would stay again : )

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben S, General Manager at Adina Apartment Hotel Adelaide Treasury, responded to this review, January 23, 2013
Dear Lupelupebrown,

Thank you very much for your wonderful feedback, I am so pleased to hear that you enjoyed your stay and found the apartment to be very spacious and well appointed.

Thank you for your feedback about the pillows, I shall address this.

Great to hear you would stay again and on that note, we really look forward to welcoming you back to Adina Apartment Hotel Adelaide Treasury very soon.

Kind Regards
Ben Saxton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 1, 2013

We stayed here for a wedding party and also all of our guests were here. We had multiple problems with checking in and booking over the phone. 2 guests had their rooms lost and one was told there was no vacancies only to look on wotif and see there was. We were locked in the car park and made 3 trips back o the front desk before being gold to just push the intercom button-carp park is a few hundred meters walk. Our photographer also got locked in the carpark as well as one of the other guests. Complained and were told that management would contact us-his didn't happen. One guest also locked out of room

Hotel is beautiful +++ and staff are helpful but booking system and carpark issues need resolving. Would stay here again just to give it a second chance but if organizing a wedding I would contact to discuss the best booking options to ensure a smoother stay- which we did but obviously didn't work too well. 2 bedroom apartment good value great photo opportunities

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben S, General Manager at Adina Apartment Hotel Adelaide Treasury, responded to this review, January 23, 2013
Dear Libby P,

Thank you very much for taking the time to let us know about your experience with us. I apologise as it appears that we have not achieved our goal of exceeding all our guests expectations on this occassion. I would very much like the opportunity to discuss your experience further, please contact me at the hotel to discuss or e mail me: bsaxton@adinahotels.com.au

I am really pleased to see that you are willing to give us a second chance and I look forward to making this happen.

Kind Regards
Ben Saxton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

Stayed for a long weekend to visit Adelaide. Great check in with friendly and knowledgeable staff. Hotel room was clean, spacious with a very comfy bed. Good advice from the team about eating spots and tourist attractions. Also had small gym with good equipment and brialliant swimming pool.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben S, General Manager at Adina Apartment Hotel Adelaide Treasury, responded to this review, January 4, 2013
Dear NatashaSydney,

Thank you so much for coming back to visit us and I am so thrilled that you enjoyed your stay again and that you found our team to be helpful and friendly. We all wish you a very Happy New Year and look forward to welcoming you back to Adelaide on your next visit! We are changing our name to Adina Apartment Hotel Adelaide Treasury on January 15th.

Kind Regards
Ben Saxton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Adelaide Treasury

Address: 2 Flinders St, Adelaide, South Australia 5000, Australia (Formerly Medina Grand Adelaide Treasury)
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Adelaide
#2 Family Hotel in Adelaide
#2 Business Hotel in Adelaide
#2 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Adelaide Treasury 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Embrace the stunning elegance of Medina Grand Adelaide Treasury, superbly located in the heart of Adelaide in the historic, heritage-listed former Treasury. Your stay in this friendly city can only be enhanced by the historic charm of Medina Grand Adelaide Treasury, situated at the true heart of the city's CBD, overlooking Victoria Square and adjacent to the Town Hall. Originally the offices for the State Treasury, Medina has completely restored and rejuvenated its heritage features making it one of the country's most appealing boutique hotels. Andrew Harper’s Hideaway Report, the most respected publication in luxury travel, announced in its March 2011 issue the recommendation of Medina Grand Adelaide Treasury. All of Andrew Harper’s recommended properties possess exceptional character, a commitment to classic hospitality and a profound sense of place. Medina Grand Adelaide Treasury is delighted to be among the best of the best properties worldwide to receive his recommendation. Whether your plans call for back-to-back business meetings or picnics in the park - you are within an easy stroll of all the action at Medina Grand Adelaide Treasury. The Botanic Gardens, major Art Galleries, the Adelaide Casino, the shopping, restaurants and cafes of Rundle Mall, and the superb fresh produce from Adelaide Central Market: are all a five minute walk away. Choose from 80 one and two bedroom apartments, all with in-house movies and Foxtel. Enjoy the sophisticated decor and the mood-enhancing ambiance of your hotel apartment, with fully-equipped kitchen and laundry, climate control and fast broadband. Medina Grand Adelaide Treasury can be your "home office" in the "City of Churches". Our dedicated staff will move mountains to make your stay a enjoyable! ... more   less 
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Also Known As:
Medina Grand Adelaide Treasury Hotel Adelaide

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