Location was superb in terms of proximity to restaurants and transport, but the hotel itself and to a fair extent the service, was tired. The room did not live up to the photos on the website e.g
- the safe could not be locked
- the bathroom mirror was cracked
- one light was out
- the passageways were dark and dingy
- the room was not cleaned that well and it was difficult to get the staff to leave 2 facecloths in the room, one for each person
On arrival the reception was abrupt and bordering on surly and offhand, both from the receptionist and the duty manager and it never really picked up from there.
The crowning glory was the stairs up to the restaurant. My wife has trouble negotiating stairs, and as there was no elevator to the restaurant, we never had a meal there.
As I said, the location is brilliant, but comnpared to every other Accor establishment I have stayed in, this is far and away the worst. Surprising really when I look back at all of the other good experiences I have had with Accor branded hotels.
- Official Description (provided by the hotel):
- Conveniently located opposite Adelaide Casino in the heart of the cultural boulevard of North Terrace. Offering a wide variety of room types that fits the needs and budgets of all travellers. All rooms have fluffy feather duvets and pillows, modern and stylish furniture, slim lined LCD televisions in most rooms and broadband internet throughout. Hotel facilities also include the Federal Restaurant and Bar, 24-hour reception and room service, parking and internet kiosk. ... more less
- Reservation Options:
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- Also Known As:
- Accor Grosvenor Hotel