The service was appalling, the reception staff were rude and unhelpful. The rooms were small and barely comfortable, our towels were stained and the bed linen was quite torn. When we first arrived in the room there was rubbish left on the bathroom bench. It was definately not worth the price charged for it.

The only thing this place had going for it was the location. Melbourne St was quite nice, however very expensive.

I booked a 2br apartment for our family and got a rude shock when the door was opened. Our 2Br apartment was 2 adjoining rooms which smelt old and horrible. The furnishings were downright dodgy. Old couch, tiles falling off the shower floor. Tiny kitchen which I couldnt even use because the cupboards were locked!! When I asked why I was told it would cost $10 per day for the maid to unlock for use. For 2 hotplates and a toaster I didnt even bother. We couldnt even get a plate or bowl from the cupboard. Stained carpets and the old phone added to the ambience. I would never stay in this hotel again. Reminds me of some old uncle's place you dont want to visit. Booked for 4 nights but left after 2!! Check last minute offers for beachfront apartments for families for similar prices

I stayed in the hotel for work and didnt have a choice, but was very embarassed for those who had come from other states. The hotel is in a great location but has not been updated, is unclean, dingy and very disappointing. Would you believe the telephones in the rooms are the old rotary dial!!
Tourists would be very upset if they have booked to stay here. I live in SA and would not recommend this place to anyone. Apart from a hotel in New York, this would rate as my worst experience.

Bed linen not changed in 5 nights, (even after request) bed not made properly ,only bedspread pulled up. Floor cleaned once only during stay. Had to request more shampoo/coffee etc. Corridors not clean. Originally put into smoking room which stank, andI mean stank!
Restaurant meals excellent, including breakfast and all staff very pleasant.