Actually I didn't really stay in the hotel that night. The original story is , I have booked the hotel room for three nights through Stamford Hotel official website( 2nights in deluxe view and 1 nights in spa juite). On the day I arrived in Adl, we found that we would like to stay in another hotel, so I rang up and cancel the bookings. I knew that I need to pay for the first night, but it is fine. So I gave them my first name, last name and the confirmation number. They cannnot match the confirmation number with any bookings, so they try my last name. They got someone with the same last name with me, and they said in a very very rude manner claiming that the reservation was not through them, so I need to contact the agent. I have told them I did do it through their website. And she said that the only bookings found which match my last name is the one who booked through agent. They are so rude......and I asked what room is that booking....she said the booking is for 2 nights. So it definitely not me. But it seems that she didn't want to help me to solve the problem , she keep on saying that's the only booking. Finally the fact is my booking didn't come out to their system yet.
It is a 5 stars hotel, how can be the reservation team be so rude to the customer, I feel that I am so lucky that I didn't stay in that hotel with them, and I will not choose Stamford anymore.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Booking.com, Priceline, Cheap Tickets, HotelTravel.com, Hotels.com and Agoda so you can book your Stamford Plaza Adelaide reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Stamford Plaza Adelaide Hotel Adelaide
- Stamford Plaza Hotel Adelaide
- Adelaide Stamford Plaza Hotel