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“Nothing special” 3 of 5 stars
Review of Stamford Plaza Adelaide

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Stamford Plaza Adelaide
4.0 of 5 Hotel   |   150 North Terrace, Adelaide, South Australia 5000, Australia   |  
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Ranked #13 of 55 Hotels in Adelaide
Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Nothing special”
3 of 5 stars Reviewed January 12, 2014

I stayed for four nights in a standard room on the 16th floor. The room was clean and had all the expected amenities (e.g. large TV, comfy bed, mini bar, shower over bath) but the decor was pretty ordinary (grey and brown) and the room overall felt somewhat daggy and tired. Staff were mostly friendly and keen to help. Had a few minor issues — newspaper not delivered to room, for example — that weren't disastrous, but not what I'd expect from a 4-star hotel.

One nice features was being able to open the window for fresh air, and the location is quite picturesque, handy and quiet (unless the window's open!)

Had the full buffet breakfast one morning ($32, but espresso coffee is extra) and it was pleasant, but man, that's a lot of money.

Oh, and the pool is open, but the gym is not and nor are two of the restaurants.

All in all, it was fine but doesn't meet the tagline of "exceptional in every sense".

Room Tip: I had a room facing north and from the 16th floor, there was a great view to the river, Adelaide Ova...
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  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, Manager at Stamford Plaza Adelaide, responded to this review, January 14, 2014
Dear Kavya

Thank you for the review on the hotel and highlighting the areas you that we can work on.....greatly appreciated.

We are currently renovating at the quietest time of year two of our restaurants which will be ready in February. The first is Ginza which will be a great upmarket Japanese restaurant and La Boca which is our authentic Argentinean Grill. I am sorry for the inconvennince that the closure of these venues might have caused but we are certainly excited about their transformations.

Kavya we look forward tom welcoming you back adn all the best in 2014.


Warm regards

Carl Forrest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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920 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Adelaide Central
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 11, 2014

This motel is in the middle of the city, with great location and excellent service, at a great price.We had the entry level 4 star room. The motel includes a concierge service, who were very helpful, and friendly and help make our stay wonderful.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Quickbeds

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, Manager at Stamford Plaza Adelaide, responded to this review, January 14, 2014
Dear Glen Y

What a great headline and thank you for the 5 star review!!!! As you mentioned we are perfectly located on North Terrace close to Rundle mall adn the Casino.
We also have some great new restaurants coming in March......Ginza a Japanese restaurant and La Boca our Aregentinean grill. We would love you to come back on your next visit and enjoy these great venues.

All the best in 2014.


Warm regards

Carl Forrest
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Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 10, 2014

This hotel is in a good CBD location. You can walk to Rundle mall for shopping, walk to Adelaide zoo and catch a tram to Glenelg. Rooms higher up to beat traffic noise are best and the ones park side offer the better view. Opening windows are a bonus to avoid use of air conditioning. Rooms are reasonably sized however bathrooms are small. Bathroom amenities are half made in U.K. and half made in China. Locally sourced products would be preferable. Good value movie package was available. Luggage collection and delivery was prompt. Self parking is at $20 per day however parking spots were often limited and this caused some stress. Buffet breakfast was expensive and was fairly limited in the pastry and fruit options. Cooked to order omelettes were tasty but cappuccinos were charged extra unless you had the horrible machine type. Roof top pool was small and shallow and no pool towels were available.There was just a sign once you got up on the roof saying you should have brought up the bath towels from the room. Given only one towel had been provided in the room per person, this was an odd and frustrating request. Overall we enjoyed our stay but given the limitations mentioned we would be more likely to explore the plethora of other CBD accommodations on offer in the future.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, Manager at Stamford Plaza Adelaide, responded to this review, January 14, 2014
Dear Jane P

Thank you for the great review on the hotel. It is very rare for CBD hotels to have windows that open so I am pleased you enjoyed this feature of our hotel....we all love some fresh air!!

We have La Boca our new Argentinean Grill opening soon and we would love to welcome you back....our Argentinean Chef Nicolas makes the best Chimmi Churri sauce.

Jane P all the best for 2014 and once again thank you.


Regards

Carl Forrest
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Sydney, Australia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 4, 2014

We were only in Adelaide for 3 nights over New Years Eve. The locations was fabulous for us - nice and central, just next to a tram stop and very easy to come and go from. The staff were amazing and just couldn't do enough for us! They provided us with maps to orient ourselves and were always available to answer any questions we had. Our room also had a fabulous view of the fireworks on New Years Eve, which made it much easier for us all to enjoy the night.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, Manager at Stamford Plaza Adelaide, responded to this review, January 6, 2014
Dear bendingmirrors

Wishing you a very Happy New Year for 2014. Thank you for the fabulous review and we are pleased you enjoyed your trip to Adelaide and the fireworks over the river.

Warm regards

Carl Forrest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 4, 2014

Stayed Sunday 1 December 2013. Unfortunately we were not informed that we overlooked a nightclub which would rage into the early hours of Monday morning. Noise was so loud we could hear every word said by the patron clearly in our room. Finally quietened down around 3.30am. Not long after the rubbish collection started outside our room - around 6am. Unfortunately I had not long underdone a double lung transplant and was really in need of rest. We should have been informed that noise could be an issue in our room and given a choice wether we wanted to move. We told staff at reception and was told they were "sorry" but it is an issue on the weekends. Filled out the in-house feedback form and well as giving feedback on booking.com with no response from the Stamford. Really poor customer service. Could not recommend it to anyone.

Room Tip: Don't stay in rooms overlooking Mall on the weekend.
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  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, Manager at Stamford Plaza Adelaide, responded to this review, January 6, 2014
Dear Judi G

Firstly I would like to offer my sincere apologies for the noise interuption during your stay. We have subsequently closed this venue for renovations and it will be transforming into a more upmarket venue.

Despite it being the busy Ashes Test cricket week we should have identified your needs and requirements having undergone such an operation.

I know how important rest is after a major operation and I hope you are now recovering well.

Warm regards

Carl Forrest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wistow, South Australia, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2014

My husband and I decided on a night in the city for NYE, The Stamford Plaza is right on North Tce and walking distance to the Rundle Mall the River Torrens, & the new Adelaide Oval etc.
We had a fabulous view of the NYE fireworks right from our hotel room window, which opened !! & this allowed us to be able to hear the fireworks as well as see the atmosphere without having to be down in the crowds.
The hotel staff were very professional and very happy with a great customer service ethic, & we just love that !! it is so rare these days.. we especially noticed this as they were extremely busy with the hotel at full capacity.
Our room was very well presented, the layout and size is just what you would expect, the bathroom has a shower over a small bath, it was very well cleaned and functional.
The King Bed was very comfortable, we heard no noise from any other guess's at all, none from the room above or from the side of us.
We enjoyed the "Absolute Escape Package" this is a wonderful value for money package, which included breakfast and valet parking and much much more...along with a 1pm check out !!
We checked out the pool, bar & gaming area, and prior to midnight, before retiring to our room to watch the fireworks, we enjoyed a cocktail and piano music in their cocktail bar which was a great environment, well staffed with excellent service. .
So fellow traveller, if you are looking for great location, great value and great customer service, for any time of the year that you might be travelling, I suggest you check into this hotel, because I really can't fault it.

Room Tip: Ask for a Park View room, and their Absolute Escape Package if available ..really really great value...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, Manager at Stamford Plaza Adelaide, responded to this review, January 6, 2014
Dear Raelene A

Thank you for your great review of your Äbsolute Escape" stay with us. A perfect way to see in the new year!!! I am particularly pleased with your comments regarding the service we provided during your stay. We work really hard with our team members to ensure we identify guests needs and ensure they have a relaxing stay.

Once again thank you for the great review and wishing you and your family all the best for 2014!!!

Warm regards

Carl Forrest
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Auckland Region, New Zealand
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 1, 2014

The room is very clean and tidy. Very friendly and helpful staff members on the ground floor. Overall it's a very nice and comfortable hotel with very friendly staff members. The breakfast buffet was average. Good thing is they have lots of different fresh fruits. We waited for ages for the special order, poached eggs, which prepared in the kitchen. The bacon was failed, very hard, way over cooked, a bit like charcoal.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, Manager at Stamford Plaza Adelaide, responded to this review, January 6, 2014
Dear LingG70

Thank you for your review and comments regarding the comfortable staff and the staff. We appreciate all your comments and I will review with the kitchen team the quality of our bacon......we should have had two options....crispy and normal......we get many requests for both so my apologies if we missed the out the standard options.


LingG70 once again thank you and best wishes all the way to your in New Zealand!!!

Warm regards

Carl Forrest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Adelaide

Address: 150 North Terrace, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Adelaide
#7 Romantic Hotel in Adelaide
#10 Luxury Hotel in Adelaide
#10 Business Hotel in Adelaide
#13 Family Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Stamford Plaza Adelaide 4*
Number of rooms: 335
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Also Known As:
Stamford Plaza Adelaide Hotel Adelaide
Stamford Plaza Hotel Adelaide
Adelaide Stamford Plaza Hotel

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