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“You need to work on your customer service” 3 of 5 stars
Review of Rendezvous Hotel Adelaide

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Rendezvous Hotel Adelaide
5.0 of 5 Hotel   |   55 Waymouth St, Adelaide, South Australia 5000, Australia (Formerly Rendezvous Allegra Hotel)   |  
Hotel amenities
Ranked #8 of 55 Hotels in Adelaide
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“You need to work on your customer service”
3 of 5 stars Reviewed March 31, 2013

Service in the lounge was just ok. After not being able to get into the restaurant up stairs the manager suggested we could eat in the lounge and order off the restaurant menu, which was fine. The young staff in the lounge we spoken to about the change. Clearly the two staff members did not have a manger overseeing them and were doing their own thing. They left our plates on the table for over 20 minutes while chatting behind the bar, I had to ask for more rounds, 3 times and they had internal issues i didnt care to know.
Your hotel clearly needs to spend time and invest in trainng your staff because at the moment you are loosing a lot of money due to not upselling and unattentive staff members.

Also you lounge is very outdated.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
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1,077 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
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  • German first
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English first
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 30, 2013

A great place to stay. Great rooms...spacious, comfortable, everything you could want. Fantastic 'wet' area - spa, swimming pool, sauna... The only thing I found annoying is that I couldn't just sit in their lounge area and read....I was told 3 times that I had to buy drinks and food to stay there. Ummm...why when I am a guest?? All I wanted to do was read my book. Ended up having to go to a nearby cafe, order my cappuccino...and was left alone to read to my hearts content. All I can assume is that paying for a room wasn't enough....you had to keep spending if you moved out of the room. It didn't spoil my stay...Just thought it was a bit mean.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 29, 2013

I have stayed here a number of times and it lived up to my expectations as usual. It is centrally located and only a short walk to the great dining and shopping locations.
The staff are always helpful. The rooms are very well kept.
I will be staying here again in the future.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 25, 2013

One of the better hotels that I have stayed in over many weeks in Australia. I would recommend this hotel without doubt. Very clean and the bathroom is well laid out and finished to a high standard.
High floor is good for views over Adelaide.
The staff are excellent and assist with a smile. I would certainly visit again

Room Tip: High floor for the views
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
Top Contributor
113 reviews 113 reviews
41 hotel reviews
Reviews in 22 cities Reviews in 22 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 23, 2013

This has become my regular hotel if I have meetings in the city. The rooms are always clean. Love the deep bath tub for a long soak to relax. The staff are friendly and efficient. It is a short walk to the central market which has great fresh produce. Love the cheese shops. Gouger street with it's great restaurants is also close. Highly recommended. Just beware it may take 5 to 10 minutes to get a cab so factor this in if you've got a plane to catch.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Auckland Region, New Zealand
Top Contributor
63 reviews 63 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 22, 2013

There is very little public transport to help you get around the Adelaide city centre and the taxis will refuse anything that is less than 5kms so you have to be prepared to walk. We didnt know this before going to Adeliade but found that the location of the Rendezvous was ideal. It is within easy walking distance of North Terrace/River Torrens, China Town, the bus station, the tram and Rundle Mall. The room we had was very nice and comfortable. There were a few areas where they dropped the ball though so not a perfect score. They forgot to service our room one day so at 4pm when we returned from a day out we had to call and request supplies - frustrating. There are 2 chardonnays available by the glass in the bar but only one was available on all of the 4 days we stayed. We ate in on 2 of the 4 nights and the service on both occassions was terrible, apparantly due to insufficient staff being rostered on, although the food when it eventually came was excellent. On 2 of the 4 mornings we were there, there were no morning newspapers and the staff response was "I dont know, there should be some over there". When told this was not the case, they were unwilling to take it any further - disappointing. On the other hand the concierge was amazing - so helpful and efficient.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Top Contributor
111 reviews 111 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed March 18, 2013

The Rendzvous is one of the beter hotels in Adelaide, what the web site shows is what you get in the room. l booked a superiour room and it was excellant, the bed was very comfortable, bathrooms large and very clean. The bathrooms and toiliets all marble and sparkled. l had a balcony its a shame it was not clean, did not use it as it was cold. The service was excellant the only hickup was at check in when they gave me a room key that was asigned to another person, they fixed this as soon as l addressed it. From that issue and on l could not complain about a thing. Would highly recommend this hotel to anyone and would stay again on my nest visit to Adelaide. The location of this hotel is in the heart of the city walking distance to everything.

Room Tip: ASK FOR A HIGH FLOOR ROOM!!!!! As some of the rooms on lower levels would not have much of a view.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rendezvous Hotel Adelaide

Address: 55 Waymouth St, Adelaide, South Australia 5000, Australia (Formerly Rendezvous Allegra Hotel)
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Adelaide
#6 Family Hotel in Adelaide
#7 Luxury Hotel in Adelaide
#8 Romantic Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rendezvous Hotel Adelaide 5*
Number of rooms: 202
Official Description (provided by the hotel):
Rendezvous Grand Hotel Adelaide will impress you with its clever blend of smart contemporary design with opulent European style. Our focus is on making travel easier and for you so you can work hard and relax afterwards while enjoying our excellent service. Located in the heart of the 'city of churches', the gateway to the famed Barossa Valley wine district, this cosmopolitan hotel provides a range of elegant guest rooms and exquisite suites all within easy walking distance of the Adelaide Convention Centre, the Gouger Street Restaurant precinct, North Terrace and Rundle Mall shopping. Facilities include a gymnasium, swimming pool, meeting rooms, The Glasshouse Restaurant and Lounge Bar 55. Rendezvous Hotel Adelaide's 202 luxurious rooms and suites all feature the very latest in-room facilities and services and are ideal for both the business and leisure traveller. ... more   less 
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Also Known As:
Rendezvous Allegra Adelaide
Hotel Rendezvous Allegra

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