Service in the lounge was just ok. After not being able to get into the restaurant up stairs the manager suggested we could eat in the lounge and order off the restaurant menu, which was fine. The young staff in the lounge we spoken to about the change. Clearly the two staff members did not have a manger overseeing them and were doing their own thing. They left our plates on the table for over 20 minutes while chatting behind the bar, I had to ask for more rounds, 3 times and they had internal issues i didnt care to know.
Your hotel clearly needs to spend time and invest in trainng your staff because at the moment you are loosing a lot of money due to not upselling and unattentive staff members.
Also you lounge is very outdated.
- Official Description (provided by the hotel):
- Rendezvous Grand Hotel Adelaide will impress you with its clever blend of smart contemporary design with opulent European style. Our focus is on making travel easier and for you so you can work hard and relax afterwards while enjoying our excellent service. Located in the heart of the 'city of churches', the gateway to the famed Barossa Valley wine district, this cosmopolitan hotel provides a range of elegant guest rooms and exquisite suites all within easy walking distance of the Adelaide Convention Centre, the Gouger Street Restaurant precinct, North Terrace and Rundle Mall shopping. Facilities include a gymnasium, swimming pool, meeting rooms, The Glasshouse Restaurant and Lounge Bar 55. Rendezvous Hotel Adelaide's 202 luxurious rooms and suites all feature the very latest in-room facilities and services and are ideal for both the business and leisure traveller. ... more less
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- Also Known As:
- Rendezvous Allegra Adelaide
- Hotel Rendezvous Allegra