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“Care for disabled patrons” 4 of 5 stars
Review of Hilton Adelaide

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Hilton Adelaide
5.0 of 5 Hotel   |   233 Victoria Square, Adelaide, South Australia 5000, Australia   |  
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Ranked #16 of 55 Hotels in Adelaide
Kadina, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Care for disabled patrons”
4 of 5 stars Reviewed May 27, 2014

We were placed in a accessible room after being put in an unsduitable room initially. The service manager went far beyond his duty by moving us, spending time with us with gratis drinks, having a very nice bottle of wine delivered to our room. We had a great time after my 8 month stay in hospital.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Adelaide, responded to this review, May 29, 2014
Dear Andyhow,

I appreciate your feedback regarding your stay.

I am delighted that we were able to assist you with a more suitable room and you received the service and follow up required to get you settled into the hotel comfortably.

It is very pleasing that you were able to enjoy your experience after such a long hospital stay and it is great that you were able to relax and enjoy your surroundings.

I hope to welcome you back again one day.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,270 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 27, 2014 via mobile

Stayed with a friend in a room with two double beds. Easy check in and complimentary 12pm check out. Clean room, comfortable bed, individual room air con was great.
Didn't have breakfast included in room rate but plenty of cafes around the corner.
Tram stop across the road takes you to Rundle Mall for free (2stops).
Good service, nice place but could do with a spruce up outside.
Wouldn't hesitate to stay again.

Stayed May 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Adelaide, responded to this review, May 29, 2014
Dear Kim B,

Thank you for your comments regarding your stay at Hilton Adelaide.

I am pleased that you found check in easy and you were offered a check out of 12pm. Our rooms are spacious and well designed with comfortable facilities and I am glad that this suited you.

Breakfast in the Brasserie Restaurant is a wonderful experience with a wide selection of items on the buffet which you might like to try next time you stay with us.

I appreciate your feedback and I look forward to seeing you again in the future.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Margate, Australia
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 25, 2014

Room was lovely and clean. Had a desk to work from and all the other things you would expect tea, coffee, iron, etc.
Beautiful view from my room looking towards the city.
Bathroom was well set out with great toiletries.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Adelaide, responded to this review, May 27, 2014
Dear Jodie_de

Thank you for your positive feedback regarding your accommodation.

I am pleased that you were happy with your room and facilities and delighted that we were able to assist in making sure your stay was a pleasant one.

I look forward to welcoming you back again in the future.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 stars Reviewed May 25, 2014

Our stay was pleasant. Staff was very friendly and helpful. Breakfast was good but they could offer a few more options. But the highlight of our stay was most comfortable bed and pillows. I have stayed in many hotels some nice and some not so but this hotel by far had the best mattress. We had a restful break!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Adelaide, responded to this review, May 27, 2014
Dear Ajay M,

Thank you for your comments regarding your recent stay with us.

I am pleased that you had a pleasant stay and you found the team to be helpful.

Our talented Chefs take great pride in ensuring a wide selection of choices on the buffet. Please rest assured your feedback will be passed to the Executive Chef to ensure we continuously strive to provide a high end product with many varieties to choose from.

We do get many positive comments regarding the bedding and I am pleased that this assisted in ensuring you had a restful break.

I look forward to welcoming you back again soon.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
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melbourne
Top Contributor
245 reviews 245 reviews
72 hotel reviews
Reviews in 102 cities Reviews in 102 cities
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed May 25, 2014

The location is brillant with a tram stop out the front and the market next door.

The staff were generally very good but when staying in a Hilton you expect the rooms to be great, but unfortunately they failed with the bathroom. It is in desperate need of a renovation which really let the room down.

What I was shocked with is that you had to pay for WIFI, I havent had to pay for WIFI in years but at this Hilton you had too.

Also disappointing there was no hair dryer in the room, no tooth brush in the bathroom. Lucky Coles was next door so I could go and buy one. Both are pretty standard in my books when staying at these level of hotels.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Adelaide, responded to this review, May 27, 2014
Dear Melbourneworld,

Thank you for passing on your constructive comments.

We are fortunate to be in a convenient location with the tram stop just outside the hotel and walking distance to the markets and many shopping areas around Adelaide.

I do appreciate your feedback regarding WiFi. It is provided complimentary in the Lobby, Brasserie Restaurant, Business Lounge and Executive Lounge for the convenience of our guests and the rates from the rooms are monitored and kept in line with the current local market.

I did note your comments regarding the bathroom. We have been on a continuous rolling renovation program where most of the rooms and bathrooms have now been updated with further upgrades in plan for the future. I apologise for your disappointment.

All of our rooms do have hairdryers in them and other amenities are available from Housekeeping upon request. I apologise that you were unable to locate the dryer on this occasion.

I look forward to your return in the future.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 20, 2014

Good value, attentive serve, and good dining in a good location. The hotel is located in a central part of the city within easy walking distance of shops, museums, restaurants, the local markets and night clubs.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Adelaide, responded to this review, May 27, 2014
Dear DGRES,

I appreciate you passing on your review regarding Hilton Adelaide.

As you mention we are conveniently located in the hub of Victoria Square close to many shopping areas, popular restaurants and interesting sights around the city centre.

I am pleased that you found the hotel to be good value for money and you were pleased with the service provided to you from our team.

I look forward to your return in the future.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
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Sydney, Australia
1 review
5 of 5 stars Reviewed May 19, 2014

Been going to the Adelaide Hilton for a long time but went back again after a long break. Service was absolutely flawless as always. Its always great when one is 'Welcome Back'. No time wasted in checking in or out and room itself was great. Location of the hotel being so close to the city is a plus along with the distance from the airport. Only place to stay in Adelaide.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNorsell, General Manager at Hilton Adelaide, responded to this review, May 20, 2014
Dear Deepak K,

Thank you for your kind words regarding your recent stay at Hilton Adelaide.

I am delighted that you returned to the Hilton once again and you enjoyed your stay. I do appreciate your feedback regarding the flawless service you received. Our team do take every effort to ensure your stay is a good one and I am pleased that you experienced this during your stay.

We are very centrally located with only a short drive to the airport and within walking distance to most of the main shopping areas and attractions around the city.

I look forward to welcoming you back again in the future.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Adelaide

Address: 233 Victoria Square, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Adelaide
#10 Romantic Hotel in Adelaide
#13 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Adelaide 5*
Number of rooms: 374
Official Description (provided by the hotel):
Located overlooking Victoria Square, Hilton Adelaide is at the heart of the city’s entertainment and dining precincts. The Central Market’s and Gouger Street, Adelaide’s most vibrant dining destinations are right next door. At the hotel’s doorstep is the tram which will take you through the city and to seaside Glenelg.The hotel has a great choice of accommodation, ranging from stylish Deluxe rooms to the exclusive Executive Floor and Suites. Offering guests unrivalled experience, the hotel boast extensive leisure facilities; including an outdoor heated pool and tennis court, bars and multi-award wining restaurant, The Brasserie, which exclusively showcases local food and wine. ... more   less 
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Also Known As:
Hilton Adelaide Hotel Adelaide
Hilton International Adelaide
Adelaide Hilton International

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