It fascinates me how much difference customer service – the attitude and attentiveness of staff – can influence your experience. Whether it is as a passenger in an aeroplane, a customer in a shop or a stay in a hotel/serviced apartment.
This was the third time I’ve stayed at the iStay Precinct and all of the staff at reception seem to have changed. The people I dealt with at check-in, throughout the stay and at check-out all seemed distant, a little uninterested and made me feel secondary to whatever they were doing on their computer.
One particular staff member had a habit of continuing to stare at his computer screen whilst talking to me. I found it quite disconcerting and bordering on rude. And I thought back to the last time I stayed here and how the check-in guy put my fellow traveller and I in a good mood before we’d even finished check in procedures. There was an issue with the wrong type of room being allocated but we went back downstairs and had a laugh with the guy about it because he was so friendly.
Sadly, all that seems to have disappeared with the current crop of staff at the IStay Precinct. There are a lot of serviced apartment options in Adelaide so I think I might look a little further next time.
Having said all that, the object of the exercise is to give a scrupulously fair review. It’s the only reason I write these reviews – to try and balance some of the “crazies”
This time my fellow traveller and I stayed in a “compact one-bedroom apartment” with twin beds. It was indeed compact but very, very modern with a small but glamorous kitchen, lounge and bathroom. And also a semi-study-type area with a small dining table and side desk.
The comfortable sofa looked towards a large coffee table and then on to a unit with a flat screen TV, DVD and stereo player. Unfortunately the DVD player did not work – we asked for it to be repaired but nothing was done during our 4 day stay. We were a tad annoyed about this. But just a “tad”
There’s also an enclosed balcony with a table and two chairs – you can open up a sliding window on the balcony if you like. However we kept it shut to enjoy the fabulously cool air-conditioning! On one day of our stay it was 39C!
The overall feel of the apartment is slick and chic. I noticed a couple of little maintenance things which were surprising – the kitchen tap kept coming off in my hand, there was an accumulation of dust near the side of my bed that had been overlooked – more than once by the amount of it.
But these are just little things that take a bit of the shine off an otherwise sleek apartment.
If you’re staying in a 1 bedroom compact, note that there is very little clothes hanging/clothes storage area in the bedroom. It’s quite tiny. However, we kept out suitcases in the main living area without any problem.
The apartment has the usual microwave, small fridge, toaster, kitchen utensils, dishwasher and washer/dryer unit. All pretty modern and clean.
Since we’d stayed here before we knew about the iStay’s policy of not providing extras like tissues, shampoo etc. So we stocked up on all of this before we left home. We were well prepared this time
The iStay Precinct is a value-for-money property that features very modern accommodation in a good location. A few little maintenance issues and a lack of customer service let it down – otherwise a good place to stay.
- Official Description (provided by the hotel):
- iStay Precinct offers urban and contemporary accommodation in the Adelaide CBD. Conveniently located in close proximity to a bustling hub of attractions, stroll to the myriad of entertainment venues, cocktail bars, restaurants and shopping destinations. iStay Precinct accommodation options include 1 and 2-bedroom apartments, each containing full kitchen and laundry facilities, open plan living and private balconies with sweeping city views. Also enjoy the Precinct’s luxurious guest facilities including indoor heated pool, sauna, spa and steam room. To be able to bring you exceptionally low rates, iStay hotels offer a different and more flexible level of service. If you have chosen to stay at an "iStay" property, you will receive the best available unserviced rate. You will have the choice of cleaning service options, at an additional cost upon check in at your Hotel. If your length of stay is for more than 7 nights you will receive a complimentary full cleaning service in the middle of your stay. If you are staying more than 12 days you will receive this service every 7 days. Amenities included in iStay properties: Tea/Coffee Starter Pack, Bath Towels, Bath Mat, Soap, as well as Kitchen consumables (Tea Towel, Cleaning Cloth, Dishwashing Liquid and Powder). Amenities not included in iStay properties: Hand Towel, Face Washer, Shampoo/Conditioner/Body Lotion, Laundry Powder, Scourer and Tissues. ... more less
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- Also Known As:
- Istay Precinct Hotel Adelaide