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“A room without a view” 4 of 5 stars
Review of Crowne Plaza Adelaide

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Crowne Plaza Adelaide
4.0 of 5 Hotel   |   16 Hindmarsh Square, Adelaide, South Australia 5000, Australia   |  
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Ranked #6 of 55 Hotels in Adelaide
Certificate of Excellence 2014
Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
“A room without a view”
4 of 5 stars Reviewed July 9, 2014

I have stayed in almost every major Hotel in Adelaide through business related travel over the past 20 years. This was my first time in the Crowne Plaza.
We arrived late, Spent some time in the Restaurant/Bar. The service was ok. I think having 5 arrive 30mins before you are expected to close always puts a strain on staff.
My room had an even number on a middle floor - essentially you get a full view of the multistory carpark. Not exciting, and a little bit intimidating. My other colleagues had rooms that faced the square and were very happy.
Room is good. Shower is excellent, and is a real shower. Breakfast was very good but again staff were a little slow in response. I also noted a long check out queue while having breakfast. Im not sure if this is routine or maybe just all the moons aligned.
Doormen are very helpful.
I thinks a very good hotel. I will return at more appropriate timing and see how staff react as well to determine if the checkout queue is a routine.

Room Tip: If on levels under 5 get a room with an odd number so that you face the square and not the multistor...
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 14, 2014
Dear Swell,

Thank you so much for sharing your feedback and I do appreciate your balanced perspective. As you noted sometimes we can't predict when our guests choose to check out and at times it is all at once. Generally we do not have large queues but we have had some large groups in over the past couple of weeks which can result in short periods of delays in certain areas of the hotel.

I am really pleased to know you enjoyed the showers and the room in general. Our Deluxe rooms face onto Hindmarsh Square and I definitely recommend these if you want a bit more space and a great view - it is worth the extra.

We would love to welcome you back and I am very sure you will not be disappointed on your next visit.

I hope you are having a great week.

Kind regards
Linda
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988 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (292)
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English first
Adelaide, Australia
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 5, 2014

This hotel is located in a great position in relation to attending major events in the city. Rooms are clean and large with outstanding facilities. All staff were very helpful and friendly. My partner had an issue which was addressed promptly and more than adequately compensated for the inconvenience. Breakfast was good and tasty. Rooms cleaned in a timely manner. Will definetly stay here again when attending functions in the city.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 14, 2014
Dear Donna F,

It is really wonderful to hear that you had such a great experience and thank you for taking the time to share your feedback. It is nice to know that the staff were very helpful and friendly and you liked your room and our facilities.

We are so glad you will stay with us again and look forward to welcoming you when you next have a function to attend in the city.

Kind regards
Linda
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Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 1, 2014

This was our second visit to the crowne and again we enjoyed our stay!

The breakfast is amazing, a great assortment of hot food, pastries and fruit and muesli! This is almost one of the best breakfasts I have had even when traveling overseas! Don't miss out on this luxurious tucker!

I love this hotel!

Stayed July 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 3, 2014
Dear Zanderpants,

I am delighted that you enjoyed our breakfast. It is something we have been continually focussed on and we have more new things to come in the not too distant future.

Thank you for staying with us again and taking the time to share your experience.

Have a great weekend!

Kind regards
Linda
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Adelaide, Australia
Top Contributor
80 reviews 80 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed July 1, 2014

We recently stayed here for one night to attend an event at the hotel.
Check in was easy and our room was clean and of the standard you would expect from this brand of hotel. Our room was lovely and quiet and happily fit two baby cots with room to move.
When it comes down to hotels of this standard, the rooms are all much of a muchness. The key thing that sets them apart is service and at this hotel all of the staff we encountered from booking on the phone to check in to during our function and room service, they were lovely and friendly and the management should be proud. They were great brand ambassadors.
We had a lovely view north over the suburbs and hills and the hotel itself was in a convenient location to enjoy both Rundle Street and Rundle Mall.
We found on street parking 2 minutes from the hotel which cost us $4 rather than the price of valet parking.
We would gladly stay again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 1, 2014
Dear aussiefemale23,

I do feel very fortunate to work with such a great team who are genuinely lovely and friendly and want to ensure our guests feel very welcome. They are great brand ambassadors and we are very proud. Thank you so much for aknowleding and appreciating their efforts, it does mean a lot to the team when they know they have helped make a great stay.

We would love to welcome you back again and thank you for taking the time to share your feedback.

Kind regards
Linda
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Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 30, 2014 via mobile

We loved this Hotel. We normaly cant Pay it but it was a present and we like it.
Service was Good, it was clean and everything was Working. Its close to the Museum (nice too), Close to town and Pubs and only some Meters is A really Good Italien Restaurant. The Hotel is Central in town so you can find everything in a Short time.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 3, 2014
Dear Manuela S,

I am so pleased you loved the hotel and what a lovely gift for you. It was very good to hear that you enjoyed the location and what it has to offer.

Thank you for taking the time to share your experience and I hope that you receive another gift so you can stay with us again.

Best wishes
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 30, 2014

Stayed at this lovely modern hotel for 2 nights in June. Had a king balcony room with 2 roll away beds for the children. We were on the 14th floor with views over the front of the hotel. Very lucky to have this room as it was dark and we had no outside noise which made for a very comfortable sleep. Huge bath the kids enjoyed and shower was massive with lovely products to use. Concierge were friendly and helpful at all times, even making sure they were happy with the way they packed our luggage in to the car, did not expect them to do that for us. We used the pool, spa and sauna which were all clean. The towels they provide though at the pool are more like hand towels so take your blue and white ones that are in your room. We didn't eat at the hotel, but would like to next time. Will defiantly return when the hotel is at a good price. Being a IHG member meant we were entitled to free wifi which was a great advantage. Location is defiantly the best

Room Tip: ask for a high floor
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, June 30, 2014
Dear babmadsa,

I am so pleased you enjoyed your stay with us. We have just had the pool and spa retiled so it is like new. I do apologise regarding the towels - we have changed our policy and pool towels are now supplied in rooms, the small towels are for the gym. We will look at how we can better communicate this to guests.

We have some great weekend specials so we would absolutely love to welcome you back as often as possible!

Thank you for taking the time to share your experience.

Kind regards
Linda
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Sydney, Australia
Top Contributor
105 reviews 105 reviews
54 hotel reviews
Reviews in 44 cities Reviews in 44 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed June 29, 2014 via mobile

I have stayed here a couple of times for business. Out of the many hotels I stay in this one stands out for the great staff at reception. As an IHG member they make check in a matter of less than a minute. On this most recent visit they had also made a note of my latex pillow request from a previous visit and had it already in the room. All of the other elements such as room, bed, bathroom and breakfast are all good however it is the seamless check in that really stands out for me. Location is also excellent for the centre of Adelaide.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, June 30, 2014
Dear Barry L,

Thank you so much for your kind words and I know the reception team will be very happy with your feedback. I am really pleased you recognise their efforts to provide as seamless a check in as possible (I will make sure we share your comments with them).

I hope you are having a lovely week and we see you again very soon.

Kind regards
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Adelaide

Address: 16 Hindmarsh Square, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Adelaide
#4 Business Hotel in Adelaide
#4 Romantic Hotel in Adelaide
#5 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Adelaide 4*
Number of rooms: 308
Official Description (provided by the hotel):
Surrounded by the peaceful gardens of Hindmarsh Square and with many of the city’s most popular cafes and restaurants right at our doorstep, Crowne Plaza Adelaide is the accommodation of choice for those seeking a truly connected and memorable Adelaide experience. Each of our 308 modern rooms have been designed with our guests’ optimum comfort in mind. Each room comes equipped with deluxe amenities, including ergonomic workstations and luxurious bedding to ensure you are well rested during your holiday or business stay. Those visiting Adelaide on business may enjoy the use of our 24-hour guest business centre, or perhaps take advantage of our renowned Meeting Success program, featuring the one-to-one attention of a dedicated Crowne Plaza Meetings Director. Guests seeking to remain active while they travel may also enjoy the use of our on-site gymnasium, pool, spa and sauna facilities. If you're looking to explore the city, our Concierge will assist in securing all the information you’ll need to take a tour of the local wineries, visit the world-renowned giant pandas at Adelaide Zoo, or explore the sandy beaches at nearby Glenelg. Crowne Plaza Adelaide has been awarded Australia's Top Tourism Development in the 2012 Property Council of Australia Innovation & Excellence Awards as was the winner of the the AAA Tourism Best Deluxe Accommodation Award for 2011. Discover South Australia and celebrate your stay at Crowne Plaza Adelaide. ... more   less 
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Also Known As:
Crowne Plaza Adelaide Hotel Adelaide

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