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“Good Hotel, For Adelaide” 4 of 5 stars
Review of Crowne Plaza Adelaide

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Crowne Plaza Adelaide
4.0 of 5 Hotel   |   16 Hindmarsh Square, Adelaide, South Australia 5000, Australia   |  
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Ranked #6 of 55 Hotels in Adelaide
Certificate of Excellence 2014
Adelaide, Australia
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
105 helpful votes 105 helpful votes
“Good Hotel, For Adelaide”
4 of 5 stars Reviewed April 16, 2014

We have stayed here several times since it opened as it is centrally located in the city (close to Rundle Street/Rundle Mall - good access to bars, shopping and restaurants) and it is new and clean. There is nothing fancy about it - just clean, stark rooms but for an Adelaide hotel it isn't bad (there aren't many decent choices here!). We stayed in the Junior Suite both times - I wouldn't call it a suite but it is a good sized room with a balcony and huge walk in shower.

Room service is below average - ordered hot chips, received wedges. The gravy is terrible (made the mistake to order it both stays). The cheesecake is tiny. The gnocchi tastes weird. Get food from elsewhere!

All in all though a decent hotel with a decent central location :)

Room Tip: The Junior Suite isn't anything fancy if you're breaking your budget to pay for it. It is ho...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, April 16, 2014
Dear Callyn83,

Thank you for sharing your experiences from your stays and whilst I am disappointed you haven't had a great experience I appreciate you acknowledging that we are pretty good.

We have just introduced a brand new menu which I am sure our guests will enjoy. Next time you are visiting please let me know as I would love to offer you some new items to try. My email is linda.collis@ihg.com.

Best wishes for a safe and happy Easter.

Kind regards
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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991 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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English first
Leics, UK
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 13, 2014

We stayed here for 3 nights in early April and liked this hotel. Our room was quite spacious and modern, with a lovely bathroom with a huge walk-in shower. The only negative point was the over-priced mini-bar items: not even the UHT milk was free. The hotel is probably more geared towards business travellers who can claim back the AUS$6 for two small bottles of water, but having been to hotels in the USA where free bottled water is provided daily, it seemed a bit mean.
We liked the free wi-fi for IHG Priority Club members though.
The hotel is well-located for most restaurants, shops etc in Adelaide.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, April 16, 2014
Dear TravelBug75,

I am very happy to hear that you enjoyed your stay with us. I do apologise if you were under the impression we charge for UHT milk, this should most definitely be free so I will investigate this and ensure we make it clear there is no charge for the milk. Thank you for letting us know.

Best wishes for a safe a happy Easter.

Kind regards
Linda
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Sydney
Top Contributor
69 reviews 69 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 11, 2014

This hotel is nothing fancy - and does not pretend to be - but it seemed to deliver most everything it had to without blemish. Our room was recently refurbished (or so it appeared) including a new bathroom. Good points - roll out for our daughter was delivered within minutes of a request and for no charge, the location - near the university and the main shopping mall - was very convenient (although Adelaide by any measure is a small city) and the in house food ordered (we are vegetarians) was a pleasant surprise. The negatives are minor - a little bit taken aback that bottled water left next to the bed had a $6 price tag for two, $19 a day internet (which was also slowish) is annoying and there were no charging points for iphones or ipads. Staff, especially the concierge, were very helpful.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, April 16, 2014
Dear Fatherof2Sydney,

Thank you for taking the time to share your feedback and I am very pleased that we were able to meet your expectations. We are now offering free internet for all IHG Rewards members at all of IHG properties globally, it's free to join so perhaps something worth considering in the future.

Wishing you and your family a safe and happy Easter.

Kind regards
Linda
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Christchurch, New Zealand
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 7, 2014

Great location close to the mall and we had a room with a view out to the square and to the Adelaide Hills. Service was great and so was the room service food. We ordered pizza and chips and the pizza was delicious and the chips were hot!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, April 8, 2014
Dear Andrea R,

It is so nice to hear you enjoyed your stay, the view and our service. The team will be very pleased when I share your feedback with them.

Thank you so much for making the time to share your experience, we really do appreciate it.

I hope we have the opportunity to welcome you back again if you are ever back in Adelaide.

Kind regards
Linda
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Christchurch
Top Contributor
68 reviews 68 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 5, 2014

y friend and I enjoyed 4 nights in this lovely hotel. It is very centrally located and we stayed in the deluxe balcony room. We had lovely views of Hindmarsh Square and it is just a short 2 min walk away to the start of Rundle Mall. The staff were very accommodating and I would have no hesitation in recommending this hotel to anyone who is thinking of visiting Adelaide.

Room Tip: The view is worth the extra cost
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, April 8, 2014
Dear theDayz,

Thank you so much for your positive feedback and I am thrilled you enjoyed your stay with us. Our Deluxe Balcony rooms are my favourite so it is very good to know that you also enjoyed what they have to offer.

I really appreciate you taking the time to share your experience and to recommend us.

I do hope if you are in Adelaide in again we can welcome you back.

Kind regards
Linda
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Hong Kong, China
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed April 1, 2014

Stayed her for 2 nights after taking the great ocean drive from Melbourne. Rooms are well equipped and spacious. Staff service is friendly and sufficient and the valet is quick to have your cars ready when you head out.

The gym and swimming people are also sufficient. A little surprised that the view from my room was so close to a carpark but we kept the curtains closed at all times.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, April 2, 2014
Dear Joowick,

Thank you for sharing your feedback and I am really pleased you felt overall the hotel was pretty good. I appreciate after a beautiful drive along the great ocean road our view from one side of the hotel is not so great, it is a shame you didn't get to enjoy the beautiful view from the other side to the Adelaide Hills.

I hope you enjoyed your time in Adelaide.

Kind regards
Linda
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Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 1, 2014

Stayed for a night here during a business trip, was a last minute arrangement as there was some miscommunication with the hotel that I was supposed to stay for the night. Clean spacious rooms, friendly and professional staff, and a buffet breakfast that totally made my day after a long night. Nuff said.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, April 1, 2014
Dear RobertWCC,

Thank you and I ma glad whilst your stay was short that we were in some way able to make your mood a little better. We are very aware that what we do every day may not be as important as some other jobs but when we can make someone's life just a liitle bit easier or a little bit better even for a short while then we are achieving what we set out to do.

I truly appreciate you taking the time to share your thoughts. I hope you are having a great day.

Kind regards
Linda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Adelaide

Address: 16 Hindmarsh Square, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Adelaide
#4 Business Hotel in Adelaide
#4 Romantic Hotel in Adelaide
#5 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Adelaide 4*
Number of rooms: 308
Official Description (provided by the hotel):
Surrounded by the peaceful gardens of Hindmarsh Square and with many of the city’s most popular cafes and restaurants right at our doorstep, Crowne Plaza Adelaide is the accommodation of choice for those seeking a truly connected and memorable Adelaide experience. Each of our 308 modern rooms have been designed with our guests’ optimum comfort in mind. Each room comes equipped with deluxe amenities, including ergonomic workstations and luxurious bedding to ensure you are well rested during your holiday or business stay. Those visiting Adelaide on business may enjoy the use of our 24-hour guest business centre, or perhaps take advantage of our renowned Meeting Success program, featuring the one-to-one attention of a dedicated Crowne Plaza Meetings Director. Guests seeking to remain active while they travel may also enjoy the use of our on-site gymnasium, pool, spa and sauna facilities. If you're looking to explore the city, our Concierge will assist in securing all the information you’ll need to take a tour of the local wineries, visit the world-renowned giant pandas at Adelaide Zoo, or explore the sandy beaches at nearby Glenelg. Crowne Plaza Adelaide has been awarded Australia's Top Tourism Development in the 2012 Property Council of Australia Innovation & Excellence Awards as was the winner of the the AAA Tourism Best Deluxe Accommodation Award for 2011. Discover South Australia and celebrate your stay at Crowne Plaza Adelaide. ... more   less 
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Also Known As:
Crowne Plaza Adelaide Hotel Adelaide

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