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“Outstanding Location and New” 4 of 5 stars
Review of Crowne Plaza Adelaide

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Crowne Plaza Adelaide
4.0 of 5 Hotel   |   16 Hindmarsh Square, Adelaide, South Australia 5000, Australia   |  
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Ranked #6 of 55 Hotels in Adelaide
Certificate of Excellence 2014
Adelaide, Australia
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
“Outstanding Location and New”
4 of 5 stars Reviewed May 29, 2013

There is something to be said for staying in a new property. With the hotel only being 2 years old everything is well presented, clean and fresh. However I cant help but think that a revisit by management to add what appears to be finishing touchs to what is a pretty Bland decor would stand the property in good stead, not only in the rooms but also the public areas. Compared to the Sebel, Rendezvous, Majestic Roof Garden and the Adina Treasury its pretty mainstream. and lacks the Quality fitout of the afore mentioneed properties.
However the location is oustanding if you are visiting Adelaide for a shopping and Culinary experience being only a minute walk to the Mall and East End of Rundle street. On this basis alone I would recommend the Hotel highly.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, June 2, 2013
Dear roamingmark1,

Thank you for taking the time to share your feedback and I appreciate you recognising the benefits of we have of being a new property in a great location, I also understand that our design while modern, clean and fresh may not be to everyone's taste. I am very pleased that you would still recommend the hotel to others.

Kind regards
Linda
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992 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
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English first
Brisbane, Australia
Top Contributor
65 reviews 65 reviews
22 hotel reviews
Reviews in 43 cities Reviews in 43 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 27, 2013

Crowne Plaza Adelaide delivers all you could want in a brilliant location. Check in was smooth efficient and very friendly, the concierge went out of his way to offer advice on all the most important things, even to where to get a good coffee on the run.
The room was large, tastefully furnished and offered pretty good city views, this would not be the case in every room so make sure to request it if that’s what you’re looking for. Some rooms would look out on to an apartment building. Bath robes are a plush inclusion. The bath was a really pleasant surprise, huge and deep so you can put those robes to good use. We did not buy any wi fi time as at $22.50 it was too expensive. Fortunately this was not a requirement for us. Nor did we have breakfast at the hotel, once again, if you are trying to save some money for shopping, much better to pick up something at one of the many nearby places. Position is the big winner here. Rundle mall and Rundle streets many and varied restaurants are a five minute easy stroll away. I would definitely stay here again.

Room Tip: 9th floor room 9o5 has a nice view over Hindmarsh square
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, May 27, 2013
Dear Karen H,

I am so thrilled to know that we were able to deliver what you wanted, and we are so fortunate to have such an ideal location. I do think our hotel is positioned ideally for getting out and about in Adelaide and it is so easy to walk around town.

We do offer free wi-fi in the lobby if this is something you might need for your next stay!

Thank you for taking the time to share your thoughts, we really do appreciate the feedback.

Kind regards
Linda
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outback SA
Top Contributor
96 reviews 96 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 26, 2013

Have stayed here many times,but this time felt it was a bit of a let down foodwise.Greeting when we arrived was wonderful as were staff on desk all times we went to it.Like some others I too found the lighting very poor in both bathroom and bedroom.VERY hard to see at times.I think that the meals are very over priced at times and we found that at breakfast foods were just plain cold.Also no menu list for breakfast to hang on door IF we wanted to order room service,we did ask for one but did not arrive..Must say but, both check in/out was fast and friendly service from staff all round.Like I said my really only dissapointment was the food down stairs this time.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, May 27, 2013
Dear awelltraveller,

I really appreciate you taking the time to share your feedback and was of course very disappointed to hear that you didn't have the very best experience on this occasion. I am pleased to say that a couple of your concerns are in the process of being rectified. We are in fact expecting our new in-room breakfast menus to arrive today and we have also started installing new lighting, although as I'm sure you will understand, we have 308 rooms to get to so this will take a while to complete.

I will speak to the kitchen regarding the food temperature as this should not happen.

Thank you for also acknowledging the friendly service provided by our staff and please let me know when you are next coming to stay so I can say hello. My email address is linda.collis@ihg.com.

Kind regards
Linda
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Sydney Australia
Top Contributor
157 reviews 157 reviews
57 hotel reviews
Reviews in 44 cities Reviews in 44 cities
224 helpful votes 224 helpful votes
4 of 5 stars Reviewed May 25, 2013

Very very good hotel for the business traveller and holiday maker. It looks like a pretty new hotel, I normally stay across the road at the Mantra.

Good CBD location, modern rooms, nice public areas, small gym, poor lighting in rooms.

Good breakfasts too.

Room Tip: Ask for a room facing Hindmarsh Square
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, May 27, 2013
Dear AusTravel2010,

I am very happy you enjoyed your stay with us and I apprecaite you recognising that we can cater for both buainess and leisure travellers.

It was wonderful that you chose us for your last visit and I really do hope you will stay with us again next time you are in Adelaide.

Kind regards
Linda
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Perth, Australia
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 24, 2013

A colleague and i stayed here for a night in May 2013, really comfortable, great location and lovely rooms. We ate breakfast in the restaurant and also used the top floor boardroom for a meeting on the second day. The breakfast was good though nothing outstanding.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, May 27, 2013
Dear FrancisNorman,

Thank you for sharing your thoughts and it is lovely to know that you had a comfortable stay with us and liked the rooms and our location.

We would love to welcome you back again.

Kind regards
Linda
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Sydney
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 23, 2013

First time in this accomodation in Adelaide new fresh and clean. Close to rundle mall with great coffee shop downstairs for my meetings. Room had bath and shower which was great and nespressor machine love it.

Room Tip: get a room facing over hindmarsh square great views.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, May 27, 2013
Dear Joanne D,

I'm really thrilled to know that your first stay with us was a positive experience.

I hope you are able to stay with us again on your next trip to Adelaide.

Kind regards
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 21, 2013

What a wonderful hotel to stay in Adelaide. The location a minutes walk from Rundle Mall and many wonderful pubs, restaurants and attractions was just the beginning. The staff were so polite and friendly. The bed and quality of the room was excellent. The pool, spa and sauna clean and readily accessible and the buffet breakfast delicious. We would not hesitate to recommend this lovely hotel and hope to stay here again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, May 22, 2013
Dear little_sonj,

Thank you for sharing your thoughts and I am thrilled that you thought our hotel was wonderful. We are very luck to have such a great location and our staff really do value our guests/

Thank you for recommending us as a great place to stay in Adelaide and I hope you can stay with us again.

Kind regards
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Adelaide

Address: 16 Hindmarsh Square, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Adelaide
#4 Business Hotel in Adelaide
#4 Romantic Hotel in Adelaide
#5 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Adelaide 4*
Number of rooms: 308
Official Description (provided by the hotel):
Surrounded by the peaceful gardens of Hindmarsh Square and with many of the city’s most popular cafes and restaurants right at our doorstep, Crowne Plaza Adelaide is the accommodation of choice for those seeking a truly connected and memorable Adelaide experience. Each of our 308 modern rooms have been designed with our guests’ optimum comfort in mind. Each room comes equipped with deluxe amenities, including ergonomic workstations and luxurious bedding to ensure you are well rested during your holiday or business stay. Those visiting Adelaide on business may enjoy the use of our 24-hour guest business centre, or perhaps take advantage of our renowned Meeting Success program, featuring the one-to-one attention of a dedicated Crowne Plaza Meetings Director. Guests seeking to remain active while they travel may also enjoy the use of our on-site gymnasium, pool, spa and sauna facilities. If you're looking to explore the city, our Concierge will assist in securing all the information you’ll need to take a tour of the local wineries, visit the world-renowned giant pandas at Adelaide Zoo, or explore the sandy beaches at nearby Glenelg. Crowne Plaza Adelaide has been awarded Australia's Top Tourism Development in the 2012 Property Council of Australia Innovation & Excellence Awards as was the winner of the the AAA Tourism Best Deluxe Accommodation Award for 2011. Discover South Australia and celebrate your stay at Crowne Plaza Adelaide. ... more   less 
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Also Known As:
Crowne Plaza Adelaide Hotel Adelaide

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