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“Service starts the moment you arrive and doesn't stop” 5 of 5 stars
Review of Crowne Plaza Adelaide

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Crowne Plaza Adelaide
4.0 of 5 Hotel   |   16 Hindmarsh Square, Adelaide, South Australia 5000, Australia   |  
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Ranked #4 of 55 Hotels in Adelaide
Hobart, Tasmania
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Service starts the moment you arrive and doesn't stop”
5 of 5 stars Reviewed August 3, 2011

We booked to stay at Crown Plaza through a discount accommodation offer, getting a fantastic deal for our three nights.

I'm not exaggerating when I say that their service literally began the moment we parked our car in front of the hotel with a really helpful concierge who organised valet parking of our car and personally took our bags up to our room. The service is what makes this hotel stand out. Nothing was too much trouble and it was lovely to be met by every staff member you came across with a genuine smile and a greeting.

Our room was lovely, having received a complimentary upgrade to a deluxe room with a fantastic view of the city. The bed was huge and incredibly comfortable and we liked the extra touches, such as the pillow menu, enabling you to choose the type of pillow you like. We also had a huge walk in shower and large deep bathtub.

Breakfast was a beautiful buffet with everything fresh and in plentiful supply. The gym, pool and sauna were great and open 24 hours, which was a real bonus. The valet parking cost $32 per day, but our other option of a public car park was only $5 less per day and there is no limit to the amount of times they will bring your car around to the front of the hotel for you.

The location was fabulous with Rundle Mall basically across the road and lots of attractions within easy walking distance. The Griffins pub two doors away was also a nice place to unwind after a busy day of sightseeing.

We had a really great experience here and I look forward to staying at the Crowne Plaza again when next we visit Adelaide.

Room Tip: We had a deluxe room with a city view, but our friends standard room had an uninspiring view of the...
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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Sydney
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 1, 2011

A great hotel that had been open less than twelve months when we stayed. Services were great at the hotel. The restaurant food was excellent, rooms clean and service attentive and quick. Special mention to the concierge team who nothing was ever a hassle, right down to the smallest detail...down to opening the automatic doors (not that they needed to :) ) Can't wait to return to this hotel in the near future.

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bondi, Australia
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 1, 2011

I've stayed in Adelaide a few times on short trips for business, and this I think is by far the best. It's clean with big enough rooms and comfortable. To place emphasis on how clean it is - I'm rarely tempted to take a bath in hotels unless the bathroom looks pristine (which is rare). In the Crown Plaza, there was no hesitation in running a bath, then putting on a fluffy bathrobe (it was just a standard room) and ordering room service. In most business trips I tend to venture out, but I was quite happy to enjoy the room, and eat in the hotel. Room service was good, quick and easy - and the food decent for hotel fair. I also liked having a balcony in my room for a bit of fresh air and a gaze at the Adelaide Hills. If you stay here, you wont be sorry, its a very handy location to access the shopping mall etc and rest of the city.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2011

I was staying at the Crowne Plaza for a Business trip. From the concierge and their fantastic help getting a taxi, to the reception staff when booking in, and the breakfast employees. Everything was a breeze, and the room was up to date, tidy, clean and relaxing. I would stay there again when I go back.

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 28, 2011 via mobile

Well located hotel in the heart of Adelaide. Clean, modern rooms. Staff are friendly and helpful, particularly concierge.

  • Stayed June 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 28, 2011

The hotel is rather new which results clean and fresh environment.

Could really only give positive comments on athmosphare, location, staff, room, ameneties, everything.

Well, there was one little issue: the parking. I rented a car and had difficulties both at arriving and leaving the hotel. There is vallet parking available, and only narrow street leading to the hotel and small roundabout packed with cars waiting to be driven away so had to wait some time to get a spot to leave my car. Then in the morning had to wait again (waiting time was said to be up to 20 minutes) to get my car back. I was not in hurry and decided to have a coffee, and actually got my car in 10 minutes, but this is something to be aware of if you do intend to drive.

I was doing some comparison before booking this hotel and do not remember paying anything more than in other Adelaide city area hotels.

If I get a chance to return to Adelaide I would definitely stay in this hotel.

  • Stayed February 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 24, 2011 via mobile

A friend and I stayed overnight in a double double deluxe room that overlooked the Square. The bathroom was huge. The bath one could get lost in it was so big!
The beds were incredibly comfortable and the room itself inviting and cheery.
Security measures were in place to ensure safety.
Staff could not have been more pleasant or professional and made our stay fabulous - a great asset to the organization.
My friend had found the pool a little cold and had difficulties with the room key in the lift (as did another guest we spoke to). Valet parking was $32 per night. There are some other parking options in the vicinity that could be considered for a fraction of the cost.
Having recently stayed in a Pt Douglas resort rated at 4 stars, the Crowne Plaza Adelaide ran rings around the other facility in value, cleanliness and without doubt, service. Well done!
Location of this hotel so close to galleries, museums, the mall and Rundle Street is ideal.

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Adelaide

Address: 16 Hindmarsh Square, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Adelaide
#4 Romantic Hotel in Adelaide
#4 Business Hotel in Adelaide
#4 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Adelaide 4*
Number of rooms: 308
Official Description (provided by the hotel):
Surrounded by the peaceful gardens of Hindmarsh Square and with many of the city’s most popular cafes and restaurants right at our doorstep, Crowne Plaza Adelaide is the accommodation of choice for those seeking a truly connected and memorable Adelaide experience. Each of our 308 modern rooms have been designed with our guests’ optimum comfort in mind. Each room comes equipped with deluxe amenities, including ergonomic workstations and luxurious bedding to ensure you are well rested during your holiday or business stay. Those visiting Adelaide on business may enjoy the use of our 24-hour guest business centre, or perhaps take advantage of our renowned Meeting Success program, featuring the one-to-one attention of a dedicated Crowne Plaza Meetings Director. Guests seeking to remain active while they travel may also enjoy the use of our on-site gymnasium, pool, spa and sauna facilities. If you're looking to explore the city, our Concierge will assist in securing all the information you’ll need to take a tour of the local wineries, visit the world-renowned giant pandas at Adelaide Zoo, or explore the sandy beaches at nearby Glenelg. Crowne Plaza Adelaide has been awarded Australia's Top Tourism Development in the 2012 Property Council of Australia Innovation & Excellence Awards as was the winner of the the AAA Tourism Best Deluxe Accommodation Award for 2011. Discover South Australia and celebrate your stay at Crowne Plaza Adelaide. ... more   less 
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Also Known As:
Crowne Plaza Adelaide Hotel Adelaide

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