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Peppers Palm Bay: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 40 Reviews
5.0 of 5 stars
20
4.0 of 5 stars
9
3.0 of 5 stars
4
2.0 of 5 stars
5
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 3 hotels in Long Island
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  • Rooms: 21
  • Address: 4802 Australia
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Nestled amongst swaying palms fringing a private beach and lapped by the turquoise waters of the Whitsundays, lies Peppers Palm Bay Whitsundays, a... This description is based on information provided by the hotel.
Check Rates: $379 (AUD 565) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Peppers Palm Bay

( 4-8 of 40 )
“Nice place, shame about the weather”

Peppers Palm Bay

Jun 4, 2008

We chose Peppers Palm Bay because they had received good reviews from other TripAdvisor customers and we were glad that we had checked out those reviews as one of the days we visited another of the cheaper resorts on the island and appreciated what we were paying the extra for.

Positives:
We had a lovely cabin, nicely decked out, well maintained by the housekeeping staff and with all important air con (for my husband) and heater (for drying our clothes as we were not lucky with the weather!).
The skippers and waiting staff were absolutely great - really friendly and helpful - they made the difference for us. Them and the wildlife. Although the fringing reef looks quite sorry for itself with all the sediment and we didn't have the visibility for snorkelling, we still managed to walk among the wildlife at low tide and see turtles, stingray and flying fish from the canoes. The surrounding dry rainforest also provided us with viewings of wallabies, skinks, sea eagles, curlews and more butterflies than you could shake a stick at!
There was a DVD room and small library with board games - things we made use of when we lacked the sun.

Not-so positives:
The lady on reception treated us like a nuisance at first - we were only going to see her as we had been summoned (she told the waitress send us over to see her, no explanation, we felt like naughty children sent to the headmaster)
We didn't find the food to be as good as many reviewers had said, maybe we were just unlucky?! Choice was limited, which has to be expected on an secluded island but it was also very rich so if your stomach isn't good with that, you should maybe think of an alternative.
The weather was our main problem as it meant our reef and whitehaven beach trip was cancelled (shame as I really don't think we experienced the true essence of the Whitsundays as we didn't get out!) and the pool and jacuzzi were too cold to stay in for longer than a few minutes so we were quite limited in what we could do, still we were only there for a few days.

Summary:
Overall, we were glad we paid a bit more to go here - lovely rooms, canoes and snorkel gear, DVDs, books and board games available and as previously mentioned, the waiting staff are lovely. If you want to relax and do nothing - this is the place. And despite feeling like we missed out on a proper Whitsundays experience, we know that no-one can control the weather.
However, we would advise anyone else going out there to expect to spend quite a bit once there, too. Food we were expecting, and trips out are quite pricey (but would have been worth it!) however, the transfers all add up too! From the airport to Airlie Beach, from mainland harbour/marina to Long Island and then more just to get their little dinghy from the main Long Island jetty to the resort itself because their boat is 'out of the water' - these things you have no choice about as you are hardly going to walk!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $379 (year-round)
“Great place but check the construction has finished”

Peppers Palm Bay

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4 of 5 stars
dublin
Jun 2, 2008

We were booking a late honeymoon and wanted somewhere to get away from it all as the last 6 months had been very busy. The first impressions of the resort were great and the staff were very friendly on arrival. The major downside was the construction, we were woken up on several mornings to the noise of trucks driving up and down between the site and the beach where our Bure was located. The resort did leave a letter in our room on arrival saying this was happening but to be honest we should have been told about this when we made our booking. Also the management suggests they can help arrange day trips for you on those days when the trucks are on the island. We had a bit of problem with this as the reason we went to the resort was to totally relax and not look for outings (that were slightly on the expensive side) to other islands.
The service in general was great but there seemed to be some inconsistencys in how things were done, we learned after there had been a change in mangement and some of the staff were new.
We would definitely go back here but would check to make sure there was no construction going on the next time.

  • This TripAdvisor Member:
    • Liked — right on the beach with own balcony and hammock
    • Disliked — the noise of construction and the bed which was not great for your back
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keeva's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 35-49
Member since: July 10, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
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Average price*: $379 (year-round)
“never stayed due to the noisy cement trucks up & down the beach”

Peppers Palm Bay

Apr 21, 2008

This resort was chosen after checking out all brochures, reviews, etc. for a most idyllic two day break after all the sightseeing and travelling we had previously done in Australia. We wanted a complete rest.
On arrival from Shute Harbour, at the beach on the Island on the Island's own very, very noisy and tatty but supposedly 'luxury' launch, we pulled up alongside a barge which over the next hour saw four cement mixers loaded on board. This is not what we were expecting or had even envisaged. The cement mixers had trundled up and down the beach churning it up and beforehand could be heard working away.
The pool looked beautiful as did the restaurant and the accommodation but we never had the opportunity to experience their use.
Sadly, we were - after a long hour or so negotiation - refunded fully and transported to an alternative location.
We were devastated as this short trip had been planned for a long while and we were really looking forward to the promised serenity in the brochure after such a hectic previous four weeks.
We have since read more reviews and guess we were very unlucky to arrive at the time of the building work but we received no warning beforehand that this may have been taking place.
We strongly feel that a small resort such as Peppers should completely close down so that no guests have to experience the disruption when they have clearly chosen to go there for the peace and quiet. The ambience pf the resort and the only small beach was completely ruined. A small luxury resort such as Peppers - 21 rooms - should have been closed whilst any work was going on which involved heavy machinery and work barges.
In addition, our email to Peppers on our return to the UK at the end of March has not even been acknowledged. We are really disappointed in this.
We are sure that once the building work has been completed that the attraction and exclusivity of the resort will return and once again it will prove to be an idyllic escape and sort of accept that we may have been very unlucky to have arrived at the time we did.
We sincerely recommend that any prospective visitors check out the state of the building work before they book and even just before they are due to go.

  • This TripAdvisor Member:
    • Liked — Cannot really recommend it as we didn't stay there in the end due to our bad experience on arrival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Signature's Summary
Date of Stay: March 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: July 27, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
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Average price*: $379 (year-round)
“For a Relaxing Time”

Peppers Palm Bay

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4 of 5 stars
Inglewood
Apr 13, 2008
1/1 found this review helpful

If you want to get away from it all and totally relax, this is the Island for you.

Please read on for the positives and the negatives.

With no televisions, or radios and having just the beautiful blue water interupting your view to other islands while you sit on the lounge on the beach or from your hammock swing slowly on the balcony, how could you not relax.

The food was fantastic with equally fantastic staff to serve it. I recommend that you purchase your meals as a package. We didn't need lunch as we had a late full breakfast with an early dinner.

We came across a variety of wildlife on our walks - a snake slithered by as well as a goanna, bush turkeys, cookatoos, wallabies, eagles, curlews (in the restaurant), turtles, magnaficant displays of fungi, rosellas, and frogs in the toilet!

It was a shame that the walking track to the other resort was closed due to the bush pigs - however, people who could run fast did take the risk!

There were a couple of down sides to the resort. One was that the yachties do stop there and use the facilities (this was also mentioned in other reviews). It was particulary disturbing one night when four very boisterous men ate in the restaurant getting louder as they got drunker. The manager sat with them and seemed to not acknowledge that they were disturbing those around them.

Also, there was a lot of building going on on the Island. Very noisy ferries transported cement trucks and other equipment to the island from the main land. These ferries had to dock right outside the accommodation. This happened on average every second day. I know that some people moved accommodation. We were offered a trip into town - but we came to the island for the lifestyle - not to be around shops etc.

All of the staff were wonderful and accommodating of our needs, except the manager could have been more friendly towards older holidaymakers - I found the unfrieldliness disturbing. She didn't acknowledge us once by an ounce of friendliness (and we are friendly people) or other older people and totally focused on the honeymooners, encouraging them to spend on tours etc. Older people have friends too who are looking for a quiet relaxing holiday.

Overall, a great holiday destination. Just make sure the building has been completed and that the problem with the yachties has been addressed.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gdshoey's Summary
Date of Stay: March 2008
Member since: April 13, 2008
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Average price*: $379 (year-round)
“The perfect relaxing/romantic getaway”

Peppers Palm Bay

Jan 3, 2008

I had an absolutely wonderful time here. The endota spa was lovely, and the service was excellent. All the staff were so friendly, and always available whenever you needed them. The rooms were so clean and perfectly arranged. I have already recommended this place to all my friends - I'm hoping one of them uses it as a place to get married so I have an excuse to go back!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KylieKarratha's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: November 13, 2003
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Spa
Was this review helpful? Yes No
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Average price*: $379 (year-round)

Reviews of Peppers Palm Bay

( 4-8 of 40 )
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4802, Australia