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“Run down, surly staff” 1 of 5 stars
Review of Hook Island Wilderness Resort

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Hook Island Wilderness Resort
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4741, Australia   |  
Hotel amenities
Ranked #1 of 1 Hotels in Hook Island
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Run down, surly staff”
1 of 5 stars Reviewed September 2, 2011 via mobile

Stayed a few days. Sign at the bar says that 'guests should observe dining times. Inconsiderate guests should realize that staff also have a life'. Attitude of some of the staff was pretty much in line with that staff.

  • Stayed August 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 reviews from our community

Traveler rating
    10
    13
    5
    4
    15
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10
11
2
Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Date | Rating
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  • English first
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English first
Lancaster, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 16, 2011

We didnt actually stop overnight at Cook Island due to the negative reviews on here, however, we travelled on The Clipper boat and due to us having some time to spare we spent a couple of hours in the resorts bar.

Although we didn't get to see the rooms, the bar area is absolutely fine. The pool is clean and the staff are amazing. They've just appointed a NEW MANAGER - BENERGY (A Maltese Ozzy) who is absolutely off his rocker but he's so accomodating, so friendly and so up for a bit of well deserved banter! He got the music blaring, served 50 of us all drinks in about 5 minutes and even joined in with a bit of beer pong.

He's aware of the reputation of the island and accomodation and really wants to make the best out of it, which i'm sure he will. He's also starting full moon parties which should rake in a few more tourists and positive reviews.

So... I'd say give it a go. In a month or two i reckon the place will be heaving.

Good Luck Benergy!

  • Stayed February 2011
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xiamen, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 27, 2010

Traveled with family and stayed at Hook Island Resort for 3 nights in Oct. I was fully prepared for the bad condition of this accommodation from reading the internet review but was still shocked. The only reason I wanted to go there was for the renowned coral in the water around Hook Island. The rooms are at an amazing location, right in front of an amazing beach looking at the Whitsunday Channel. You can sit in front of your room looking at the water changes its color throughout the day. The biggest problem of this place is cleanliness. All I can say is filthy filthy filthy. Filthy rooms eg. see the pictures, amazingly filthy toilet eg. you can smell urine and unbelievably filthy kitchen eg. indescribable. It is not hard to tell all these are due to the poor management and lazy staff.

  • Stayed October 2010
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hook Island hotels

Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2010

We loved being able to snorkel right in front of the resort and the coral was amazing, especially off the back beach. The place is under new management and the staff were friendly - even opened the bar at 4:30 am so we could watch the world cup final! The menu is pretty limited - if you want to eat well bring some food with you. I don't know anywhere else in the Whitesundays you can get a room with a verandah right on the beach for this price. This isn't a flash resort, but it's layed back, guests and staff were friendly and it's located right on the beach.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 17, 2010

We liked this option- camping at a resort as opposed to camping at a national park camp ground. There is fresh water, meals available from the resort if you need them, or need a break from camp cooking, a camp kitchen which though is not great, is better than nothing. Take your own gas and cooker as well as lights if you want to cook away from the resort.
Camping at a resort, there is also the opportunity to build up a rapport with the staff over a few days and observe the comings and goings, both natural and man made. The location has nature right in your face- it's as good as it gets above and below the water- if you want something else, stick to the romanticised/sanitised views in the other resorts.
The amenities are basic and need attention- drop toilets would be better. However, the desalinated water shower is appreciated in such low water situations, and the staff seem to try to keep them clean.
Why not get rid of the fibro, capture the rainwater for reuse in tanks, put in some solar panels and you have an eco resort as well as wilderness resort (though the saltwater environment is hard on materials).
The staff are new we think, they cope well considering that the company that owns the place seems to be running the resort as cheaply as possibly- no capital expenditure on anything- still $10 a night per person for camping is very reasonable. The resort's primary purpose seems to be to service the day visitors off the Voyager boat day trippers. They crowd up the resort for a couple of hours every day and then are gone- too bad for them.
But what is up with the 4 litre wine bags? Please, if you are to insist that visitors purchase alcohol then provide a drinkable alternative- two litre goons perhaps, or even bottles? As well, they need to sort out wether they are permitting backpacker boats in to camp- these guys totally disrupt the peace with their thumping party music playing just off shore in their boat at night and absolute rudeness in the camp ground, they seem incompatible with the ethos of a wilderness resort. They sure peeved us on our last night there.
Generally though, for us with an 11year old and more used to camping in National Parks, Hook Island was a welcome stress free alternative. The corals are fantastic for a continental island, the channel location spectacular for watching weather and the changing tides. The staff and other campers good for a laugh. There needs to be more of these places.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 19, 2010

wanting a budget getaway in the Whitsundays we found Hook Island and thought it was too good to be true - we were right! We were expected to pay for a resort with no fresh water, dirty and disgusting rooms, over-priced food and staff who wandered around smoking, drinking, playing their choice of horrid loud music and even smoking joints in front of the guests! We felt like we were intruders in their home. The manageress seemed to think we were there just for her to sit down, smoke and chat to without any thought that we might want to spend time without her company. wWhen we wanted to get off the island it was a huge deal as they had nobody to drive their boat - seemed a little strange on an island! Would never go there again and would tell anybody who asks to run in the other direction very quickly - a horrible, dirty, seey place with dreadful service

  • Stayed February 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qld
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 26, 2009

The location of hook island and the snorkelling is amazing. This is where it ends however. The staff had to be chased down in order to get any service, it seemed we were interrupting their holiday. The cook couldn't even tell us what he was going to put on our pizza! The food was expensive for what it was ie. $8 for a toasted sandwhich and $15 for a small pizza, and if you want anything fresh or healthy you are out of luck. Drinks are also expensive, at city bar prices. If you stand at the counter even one minute before lunch time starts you will just be ignored while the staff mung into their burgers. The Underwater Observatory is 'closed for maintenance' and looks as if it is about to tumble into the ocean. Damaged asbestos sheets are on the cabins. The 'Back Beach', one of the supposed nature walks, is brown and sludgy with two big rusty pontoons on the sand. To get there you actually have to jump over a river of what smells to be sewerage, which might explain the colour of the sand. Out of 3 showers in the ladies, only one worked, but was only a drizzle of cold water and the door did not shut. The camp kitchen and shared area is disgusting with what appears to be yrs worth of dead blow flies stuck on signs and lights etc.

Only go for a day trip on one of the passing boats, get out of there as quick as you can!!!

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hook Island Wilderness Resort

Address: 4741, Australia
Location: Australia > Queensland > Whitsunday Islands > Hook Island
Hotel Style:
Ranked #1 of 1 Hotels in Hook Island
Price Range (Based on Average Rates): $
Number of rooms: 9
Also Known As:
Hook Island Wilderness Hotel Hook Island

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