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“Qualia, heaven on earth!” 5 of 5 stars
Review of Qualia Resort

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Qualia Resort
5.0 of 5 Resort   |   20 Whitsunday Boulevard, 4803, Australia   |  
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Hotel amenities
Ranked #1 of 5 hotels in Hamilton Island
Sydney, New South Wales, Australia
1 review
“Qualia, heaven on earth!”
5 of 5 stars Reviewed June 5, 2013

Our last night at Qualia tonight and we are so sad to leave but so glad we came. Stayed 4 nights in the most beautiful resort in the world in my opinion. No detail has been missed. From the moment we arrived, we were welcomed with champagne and the lovely Ellie showed us around and looked after us for most of our stay. The staff ensured we didn't want for anything, room serviced twice a day and Ellie took the time to make our experience the best we have had in our life. The food, no words to describe the exquisite experience, the views breathtaking! I got teary several times during our stay, overwhelmed with the sheer beauty and overwhelming calmness and peace and the whole experience I had here. Thank you Qualia, I see now why this resort is the highest in world class ratings. Pure bliss! We'll be back! Bed was a little firm for me but I'm very fussy about my mattress and it's a personal thing. The spa massage was nice, but for the price, did not focus on the areas we had pain as requested hence the rating, otherwise everything was perfect. Thanks for a wonderful experience! One we will never forget.

Room Tip: Pay the extra and stay in the Winward pavilion, you won't be disappointed! Also take the gourmet...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, Manager at Qualia Resort, responded to this review, June 11, 2013
Dear Kylie G,

It's a great compliment that you found the qualia experience so exquisitely moving, and I know that Ellie will be thrilled that she was able to contribute to your enjoyment of qualia.

We pride ourselves on our attention to detail, so we'll also share your comments with the Spa qualia team. It's important we learn from the occasions that we under-delivered on our high standards, and we will take appropriate steps to learn from your experience.

I am so glad that you had such a peaceful and memorable stay, and we look forward to welcoming you back to do it all again one day soon.

Warmest regards

Nick Lee
Executive Assistant Manager
qualia
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684 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
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English first
Geelong, Australia
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 4, 2013

We stayed at Qualia to celebrate a milestone birthday in May. We loved the experience of utter indulgence and luxury. The windward pavilion was stunning with magnificent views. Loved the champagne on arrival and the food in the Long Pavilion for breakfast and dinner was sublime. Expensive lunch at Pebble Beach but a fab spot to dine and very relaxing right by the water. We enjoyed exploring the island in the golf buggy and the challenge of a round of golf on Dent Island!
The service was excellent as expected at such a high end resort. Outstanding and a brilliant place to stay

Room Tip: we stayed in a Windward Pavilion with magnificent views. It was worth the extra and loved the privat...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, Manager at Qualia Resort, responded to this review, June 11, 2013
Dear billy0063,

It is great to receive such a nice review. Thanks for taking the time to share your thoughts.

It seems that the only challenging part of your qualia stay was on the fairways of the breathtaking Hamilton Island Golf Club. That's just the way we like it.

We look forward to welcoming you back to qualia.

Warmest Regards

Nick Lee
Executive Assistant Manager
qualia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 1, 2013

We stayed at Qualia for 4 nights, with the first two days being a small on site conference and the remainder a relaxing, indulgent experience.

We were in a Windward Pavilion which is a bedroom/bathroom/living room villa with a private pool, sun loungers and day bed. This side of the resort has expansive views out over the Whitsundays, and the whole experience was incredibly calming.

The attention to detail from the staff at Qualia is the best I've encountered anywhere in the world. The staff are very intuitive but at the same time quite relaxed, it's a lovely combination and adds to the welcoming feeling that starts when being met off the plane with hand towels and water.

The food is excellent, we ate at the Long Pavilion twice, once a la carte and once with the 8 course degustation. The food was great and not too expensive when you compare it to some of the other restaurants on the Island that aren't as high a quality. The more casual poolside restaurant feels more expensive for the type of food being served ($38 sandwiches are a new experience for me!), but all non-alcoholic beverages are complimentary during your stay so that helps a little.

Breakfast is delicious and was part of our room price, and we had the option of eating in the restaurant or in our own Pavilion. We tried both and were equally happy, although it is very nice to eat a 5 star breakfast in the privacy of a villa while overlooking the water and surrounding islands.

At Qualia we were pleasantly surprised by the generosity of the service - on one of the evenings we didn't feel like fine dining so the staff went and picked up a pizza from the Italian restaurant in town for us, and charged it to our room. Likewise they are more than happy to bring an espresso coffee to your room whenever requested, all free of charge.

I think the tendency when reviewing such a high end (and expensive) hotel is to look for flaws, but we haven't been able to identify a single thing that they could improve on - it is a really lovely place to stay.

Room Tip: Windward rooms are about 50% more expensive than the Leeward rooms, but the private pool and outlook...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, Manager at Qualia Resort, responded to this review, June 2, 2013
Hi Will F,

I'm pleased that after your conference, you and your wife were able to forget about the 'real world' for just a weekend to enjoy some time-out with us here at qualia.

Thank you for the great review. I look forward to welcoming you back when you next need to recharge the batteries.

Sincerely

Nick Lee
Executive Assistant Manager
qualia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 31, 2013

We eloped to Qualia in November 2012. We were made to feel very welcome by all the staff. Our pavilion was clean, had everything we needed and just really beautiful, the food in the restaurants was fantastic, the pool area was sensational and we can't wait to go back.

We were married on the helipad and then had a meal at the Long Pavilion. The staff made us feel very special. They placed a table out on the decking, it was as if it was just my husband and I in paradise, with an occasional visit from the waitress. Perfect.

We had a few issues with the wedding company, this was no fault of Qualia Resort and the staff tried their very best to fix other peoples mistakes.

Qualia is the perfect destination to relax and recharge. If you're not good at 'doing nothing' the non-motorised water sports will keep you entertained, we used everything, and took advantage of the beach drop off, where we spent a few hours alone on a secluded beach.

We're already booked for November 2013 and are very much looking forward to going back.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, Manager at Qualia Resort, responded to this review, June 11, 2013
Dear Jilli Bean O,

I'm thrilled to hear such a great account of your wedding escape to qualia.

It's pleasing to see that the qualia team were so helpful with your wedding plans, and we have followed-up with 'Hamilton Island Weddings' regarding the concerns and issues you experienced. I sincerely hope that these issues didn't detract too much from making your your wedding day so special.

We look forward to your celebrating your anniversary visit, and will do everything we can to convince you to return every year to commemorate this beautiful occasion.

Warmest Regards

Nick Lee
Executive Assistant Manager
qualia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 29, 2013

Absolutely stunning hotel with outstanding service - you will be relaxed within 15 of checking in as if you'd been there all week.
Frightfully expensive but can't fault the stay. The pebble beach infinity pool and surrounds is lovely and the Windward Pavillion Villas are exceptional and very private. Very sad to leave

Room Tip: Choose a Windward Pavilion with pool on Northern side
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2013

Easy to see why it's one of the best in Australia! Sincere happy staff and very warm welcome with champagne! The main building is beautiful and all the grounds are immaculate! Suites are gorgeous with a beautiful view, more champagne was waiting for us there!! Food was out of the world, best breakfast - eggs benedict I have had in a while!! Dinner was pricy and interesting with avocado icecream but a nice experience! Best was lunch at pebble beach - even though still very pricey - view is amazing and perfect simple food, could sit there all day! Heaps of fun exploring the island in your personal buggy, eating lunch in the marina or back at resort relaxing by the amazing pool. On a final note; best hot stone massage ever! Must use this spa!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, Manager at Qualia Resort, responded to this review, June 2, 2013
Dear DoriRussell,

It's rewarding to see a review that compliments so many different aspects of the qualia experience.

I think I will need to get the team at Spa qualia to prepare for a surge in bookings for the hot stone massage now!

Thanks you for taking the time to to share your thoughts, and we look forward to you returning one day soon.

Sincerely

Nick Lee
Executive Assistant Manager
qualia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt Eliza, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 27, 2013

Having stayed at Hayman Is many times we thought it time to give the well reviewed Qualia a try.
The 3 hour flight from Melbourne and the transfer straight from the airport means you are in your room before lunch. The room itself is well laid out with understated luxury but maybe lacking the polish we expect from resorts at this price in Asia.
The pool area has a wonderful outlook across the water towards the distant islands. However the beach in front of the resort is rocky and water not particularly inviting.
A complimentary bottle of Charles Heidsek champagne is a very nice touch and they kindly allowed us to take the bottle to dinner that night.
All the staff are very helpful and upbeat and nothing seems to be too much trouble for them.
The one let down for us was the food. We don't mind paying eye watering prices as long as the food is mouth watering. My wife's prawns were floury as if they were not fresh but my spatchcock was delicious as it should be for $52. However the tomato salad was inedible at $14. The tomatoes were a combination of unripe and green tomato chunks served a plate with no dressing. Fine if you want to showcase fantastic produce but not when the produce is unripe and inedible.
The breakfast was pretty standard for a 5 star hotel. You can tell they try to take a few shortcuts in the kitchen. The fruit is not freshly cut, the pastries are not made with butter, the bacon is cooked to death in the oven making it hard
Would I recommend people to try Qualia? If you live in Australia and want a short break - yes. Qualia is most probably the best resort in Australia. If you live outside Australia then I'd recommend trying somewhere in Asia or Maldives where you get more for less

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, Manager at Qualia Resort, responded to this review, June 2, 2013
Dear Rosserdale,

I'm pleased to see that your recent stay was so enjoyable.

It was interesting to to read your account on how easy it was to access qualia from Melbourne. The direct flight to our doorstep allows you to step off the plane and straight into your qualia escape within minutes of touching down, without the delay of organising transfers, taxis, or renting a car.

Many first-time visitors to qualia (from all over Australia), are surprised that the door-to-door travel times are faster than many destinations that they would normally fly (or even drive) to.

On a separate note, it was disappointing to see that you were let down by the food on offer at our signature restaurants. I apologise that the style of the menu and food presented was not to your liking.

At qualia we aim to showcase beautiful local ingredients combined with the skills of our talented chefs. We are proud of what we offer at qualia as being exceptional cuisine in our signature style. That being said I’m sorry that you were not 100% satisfied with the dishes offered by our restaurant.

Our Executive Chef, Alastair Waddell, was recently named Hotel Chef of the Year in the 2012 Hotel Management Awards for Excellence and I personally love the flavours that he creates but I completely understand that everyone has their own preferences

Thanks for taking the time to share your qualia experience and I hope we get the opportunity to welcome you back again in the future.

Warmest regards

Nick Lee
Executive Assistant Manager
qualia
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Additional Information about Qualia Resort

Address: 20 Whitsunday Boulevard, 4803, Australia
Phone Number:
Location: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Hamilton Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Qualia Resort 5*
Official Description (provided by the hotel):
Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more   less 
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Also Known As:
Qualia Hamilton Island
Qualia Hotel Hamilton Island

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