When anything is voted "best in the world" then expectations are instantly raised - and often, I think, its hard for anything or anyone to live up to these expectations all of the time. And so it was with Qualia. I did expect to be blown away, but unfortunately I wasn't. Don't get me wrong the place is just out of this world. The physical features of the resort are truly outstanding - from the magical ocean views, to the beautiful tropical gardens (which are extremely well maintained), to the spacious and luxurious Pavillions, to the infinity edge pool overlooking the beach and ocean, to the golf buggies (your transport around the resort) which were loads of fun. Everything was just beautiful and perfect. What disappointed me was the poor customer service we experience over our three day stay. I felt invisible, like no one knew we were there - from the minute we stepped off the plane and were left to wait in a corridor without being given any information as to what was happening; to the lunch waitress that was visibly outraged that we actually wanted to order a drink; to the ridiculous prices - just because you are the best in the world, you don't have to be the most expensive in the world!. For lunch I had a beef burger - just a regular burger that cost $42.00. But I wont go on about the negatives because I feel this place is magical and people should visit it. We just happened to be there on a very busy weekend and the staff, I think, just couldn't cope.
We stayed in a Leeward Pavillion - these are the basic rooms at Qualia. In any other resort you would think yourself lucky to be in this room - its large by any standards - with separate deep bath, shower and toilet and double basin bench, his and hers wardrobes and then an even larger room for the king size bed and lounge room. There is also a large deck with two sunlounges as well as table and chairs. The finish is all polished timber floors with high ceilings - very classy and very nice. However, if you can afford it and even if you can't - do yourself a favour and stay the the other type of rooms the Windward pavillions - these are to die for!! Before leaving we had a look at number 11 and we absolutely regreted not having booked this type of room. They are extremely large with fantastic ocean views and private plunge pool!!! Oh, well we'll just have to come back!
We had Pavillions 59 and 60 which were right on the water's edge and very secluded. No. 60 had better ocean views. When we arrived there was a bottle of Champagne on ice waiting for us and the fridge was full of non-alcoholic drinks which were included in the price. We booked a gourmet package which included breakfast and dinner in the Long Pavillion each day of our stay. The breakfast pancakes were to die for and I highly recommend them. For dinner you can have a la carte or desgustation - we tried both!! Ask for a table on the deck - its much nicer outside with the wonderful view especially for breakfast. We also had a beach drop off - which was part of our package - and well worth doing. We were dropped off on a deserted island beach for a few hours where the staff had pre-setup umbrella's and beach mats for us - it was all very indulgent.
To truly appreciate all that this resort has to offer you need to stay longer than a few days.
- Official Description (provided by the hotel):
- Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more less
- Reservation Options:
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- Also Known As:
- Qualia Hamilton Island
- Qualia Hotel Hamilton Island