We stayed here for Christmas as a treat. We were so disappointed. On arrival we were told we were too early for check in and that our room wasn't ready but it had been vacated and so would be ready in a hour. 2 hours later we were still waiting in reception and getting very cross. We wouldn't have minded being told that we couldn't check in until check in actual time but being told incorrect information repeatedly is just poor customer service. We also had a massive argument with staff about our included transfer to the airport. We wanted to leave early as we had excessive luggage and the airline had already said it was a problem and we needed to check in early. Apparently this did not suit the staff at Qualia and they refused to take us the hour earlier that we wanted to go. It took a major compliant to the manager to get it sorted and ruined our last afternoon.
For 2 days it rained non stop, which wasn't the hotel's fault but there was literally nothing to do. The tv has this amazing selection of films to watch for free but it wasn't working for 1.5 of the rainy days. We tried to download films on our ipad but the internet was really slow and it took hours.
There isn't enough sun loungers by the pool and every single one ends up occupied pretty quickly. Furniture in the room is some weird 70s through back and really uncomfortable to sit on for long periods. Bed is too far away from tv and tv too small to watch from bed. Bed just wasn't comfortable enough for the cost per night, neither was the bed linen high enough quality. Bathroom was luxurious and had really nice amenities. Loved the bath soak sachets.
Food and drink prices are really expensive, but cocktail prices were jaw dropping.
The hot seafood platter was delicious and one of the best I've had. The pork sandwich was amazing and I had to have it several times. I didn't rate breakfast at all and thought the selection of cooked breakfast available was poor. The pancakes were actually a soufflé pancake which wasn't described and tasted really strongly of egg white. Quite unpleasant. Breakfast staff often seemed surly and unhelpful.
Christmas dinner was so disappointing and expensive. The only effort the hotel made was a cheap cracker. Turkey was horrible, no roast potatoes but they made sure to include yucky brussel sprouts. Really made Christmas a complete non event and we really felt that we had missed it.
- Also Known As:
- Qualia Hotel
- Qualia Hamilton Island
- Qualia Hotel Hamilton Island
- Official Description (provided by the hotel):
- Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more less
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