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“It's the only holiday destination I return too” 5 of 5 stars
Review of Qualia Resort

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Qualia Resort
5.0 of 5 Resort   |   20 Whitsunday Boulevard, 4803, Australia   |  
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Hotel amenities
Ranked #1 of 5 Hotels in Hamilton Island
Melbourne, Australia
1 review
“It's the only holiday destination I return too”
5 of 5 stars Reviewed December 10, 2012

Highly recommend Qualia, it is the only destination (resort) my husband and I have ever returned too. We just came back from Qualia after 7 nights of relaxation and beauty. This was our 3rd trip there. If you want to relax, unwind in a private secluded pavillion with all the 5 star treats, Qualias for you. I personally wouldn't stay anywhere else at the whitsundays. Highly recommend the beach drop offs and take full advantage of both pools...most people just swim at pebbles but long pavillion is just as fab.

Room Tip: all rooms are special and private
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, December 12, 2012
Dear Jennie G,


Thank you so much for your continued patronage and loyalty. We all love seeing guests return year after year and I've got to say that I'm noticing that happening more and more recently, which is a brilliant sign that we're getting things right!

As you mentioned, qualia guests have full access to the Long Pavilion pool and the Pebble Beach pool (as well as a private plunge pool if they are in a Windward Pavilion). But don't forget that qualia guests also have access to all of the other pools on Hamilton Island. So if you feel like a bit of a change of pace, you can always just drive your golf buggy out of qualia and go exploring.

You already have my email address, so please email me directly next time you want to come and stay at qualia and I will assist where I can.

I look forward to seeing you again soon.

Yours Sincerely,

Michael Shah
General Manager
qualia
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702 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
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English first
Adelaide, South Australia, Australia
1 review
5 of 5 stars Reviewed December 10, 2012

We recently had the opportunity to stay at Qualia for our honeymoon and wow wow wow is the only thing we can say. The location, the luxury, the service and the food were all just amazing.

Quite simply the best place on the planet.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, December 13, 2012
Dear Tanya101112,

It was such a pleasure to have you and your better half stay with us for your honeymoon and I hope that we'll be seeing you for many years to come.

Thank you for naming us the "best place on the planet". While I doubt that we could use this title in our marketing, it means the world to my team and I!

We all hope to see you both soon.

Yours Sincerely,

Michael Shah
General Manager
qualia
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Incline Village, Nevada
Top Contributor
69 reviews 69 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 7, 2012

Well for some reason they didn't know we were coming - after planning this for months - however, the manager made everything perfect once we arrived at the Long Pavilion. We knew we were somewhere special when we drove up to the sparkling stainless steel and wood entrance. Magnificent. Modern balmy at its best. The room was outstanding - the bathtub, shower and overall design magnificent. Dinner at the long pavilion very quiet romantic with the moon over the water. Oh my. We ordered room service one night to watch the australian open as there is no tv in the bar and the chef accommodated our special request and indulgence. Just don't ask for it twice. The cabana and pool area are perfect, tasteful, and truly relaxing and private. Wish I was going this year!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, December 12, 2012
Dear d k,

Thank you for writing a review of your experience of qualia and sharing with the Tripadvisor community.

If I remember correctly, your travel agent had accidently booked you in on the wrong date and we were expecting you a day later than you arrived. Sometimes international travel agents forget to factor in the time/date difference. I’m glad that we were able to sort everything out quickly and that it didn’t become a problem. I know I’d be very upset if I’d flown all that way and I wasn’t able to check in to my room so it’s great that we were able to come up with a solution quickly and this initial hiccup didn’t affect your enjoyment of the qualia experience.

It’s wonderful to see how impressed you were with your pavilion. I’ve passed on your feedback to the kitchen staff and they wanted me to thank you for your compliments when I responded on Tripadvisor.

When you are starting to plan another romantic getaway, please contact me on mshah@qualia.com.au and I will assist you in any way that I can.



Yours Sincerely,

Michael Shah
General Manager
qualia
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Orange, Australia
1 review
5 of 5 stars Reviewed December 5, 2012

I often review places we travel on Trip Advisor but I have never felt compelled to write a review until now.

My husband and I have just spent 5 amazing nights as qualia. The moment we walked into the Long Pavilion, champagne in hand, we were blown away by the setting. After a seamless check in process from airport to room we were taken to our Windward Pavilion. The room (more like a small house) was the ultimate in luxury. I just could not stop smiling. We had views of the ocean from everyroom, and waking up in the natural sunny breezy light was something we just loved. It was definately worth paying extra having the private plunge pool, it was very private and the whole place made us feel like we were the only ones staying at the resort. Us and the kookaburra that joined us on our deck most days.

We dined at Pebble Beach and at Long Pavilion, every meal we had was fantastic. The breakfast was definately a highlight. Outside of qualia, a must is also Bromme Restaurant at the Yacht Club. Both dinner and tapas for lunch are lovely. We thought we nearly missed out for dinner as the girl explained they were booked out a few nights in a row, until she saw our qualia room key
and said "oh i didnt realise, pick your night and your time!" Qualia reserves tables for their guests just in case they want to dine. Nice touch! Coca Chu is also great.

The Spa was also wonderful. We had a couples treatment and after my mud wrap and my husbands body scrub we had an outdoor twin shower together. It was so blissful we booked a second time. Be prepared it is a little bit pricey but the products, service and experience is total luxury.

Qualia also organised a helicopter ride to Whitehaven beach for us, set up picnic and umbrella. Totally romantic and very VIP!

If your feeling energetic get a personal training session at the very new and air-conditioned gym. So you dont feel guilty about lying around all day. Something about looking out at the ocean makes exercise easier!

The attention to detail (my husband was impressed even the golf buggy tyres had been tyre shined), the staff are absolutely amazing from guest services, wait staff, housekeeping and grounds keepers. Its so refreshing to have such wonderful service in Australia.

A very beautiful place, to de-stress, unwind and reconnect. World Class, without the long haul flight.

I cried real tears when we checked out, but I have sourced some Aesop products and some honeyed yoghurt to hang on to the experience a little longer at home :)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, December 13, 2012
Dear Maree C,

I’m honoured that your stay at qualia has inspired you to write your fist review on Tripadvisor. We really value the reviews of previous guests who are using their own time to review us, and for many of the awards we have recently won it is voting form previous guests that has helped us gain recognition.

I’m delighted to hear that everything in your Windward Pavilion exceeded your expectations and I’m glad that you got on well with your native neighbours. Kookaburras are one of my favourite Australian birds and their laughing-call really adds to the atmosphere of qualia. It’s great to hear that you enjoyed the food, spa treatments and the activities during your stay as well.

You’re not the first to shed a tear on leaving. There’s only one way to dry those tears – and that is to come back for another stay!

We’re working on further improving our offering to our guests in 2013 by focussing on guest wellbeing and health, so your next stay will be even better. From next week, we will be adding complimentary fitness classes to our daily activity schedule as well as complimentary health information sessions several times each week.

Please feel free to contact me on mshah@qualia.com.au and I will oversee your next booking.

Yours Sincerely,

Michael Shah
General Manager
qualia
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Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

We had the great pleasure of staying for 4 nights in the Windward Room, my god the rooms where huge,our eyes just about dropped out of our heads.The service was impeccible and nothing was ever to much trouble. We had a private drop off at a secluded beach ,with Rex as our boat transfer and he was wonderful,he slowed the boat down so we might see a resident turtle, although said turtle didn't appear,and was very helpful telling us about the Islands.I had the Dreaming Treatment in the Spa on the Friday 24th Nov and Emily was a goddess,what lovely staff, so much so that on the Sunday my Husband & I went back again and where not dissappointed, we walked out so relaxed.The breakfast was also wonderful with big serves and delicious.
Overall this was one of the best holiday experiences of our lives and would one day hope to return to Qualia.

Room Tip: Every room I imagine would be wonderful.....
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, December 11, 2012
Dear Al-Donna-Zane,

Thank you for your review of qualia.

My staff and I really appreciate you sharing your experience of qualia to give readers a sense of what a guest experiences during their stay with us. It gives us all a great sense of pride in our work when we hear from guests that have had perfect holidays, so thank you for your feedback.

I've heard all kinds of stories from guests about how special to them their stay at qualia has been and every story is slightly different. Some guests come to qualia for a relaxing break from a stressful worklife in the city, some guests are honeymooners that are taking their first real holiday together and some guests are simply treating themselves after years of work and looking after children. The common factor is that nearly all leave in a much happier state than when they arrived.

I was especially pleased to read that your stay at qualia was one of the best holidays that you've had in your life. It would be our pleasure to have you stay with us again, so please don't hesitate to come back.

Sincerely,

Michael Shah
General Manager
qualia
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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2012

Have just spend three magical days at this world famous (deservedly) resort. the location is idyllic, accommodation luxurious, own large terrace , small private pool, well stocked refrigerator, and staff on hand at any time....We enjoyed a wonderful helicopter ride over the beautiful Whitsundays, lunched at other to class clubs/restaurants.. could have had another day or so.
Definitely a haven to return to.

Room Tip: They called our accommodation a Pavilion.... Views great and very sunny. Is that a corner Suite???
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, November 28, 2012
Dear olympia018,

I really appreciate you taking the time to review qualia on Tripadvisor. I’m delighted to see that you were happy with everything during your stay and I’m looking forward to having you stay with us again.
When you are considering another visit to qualia, please send me an email at mshah@qualia.com.au and I will assist in any way that I can.

Sincerely,

Michael Shah
General Manager
qualia
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Queenstown, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 24, 2012

The facilities are beautiful but we felt that the food and lack of little extras/flawless service let qualia down.

The quality of the food was hugely disappointing. One night in particular my pasta at Pebble Beach was of such poor quality and so incredibly salty I could barely eat it. Our server asked my husband about his meal and didn't even acknowledge that mine was barely eaten. Especially disappointing considering the $42 price tag. Further to that, we were served unripe avocado on at least 4 occasions. A smoothie I ordered at the pool was so chalky and tasteless it was undrinkable. I had to ask to have another one made in a different flavour.

On the upside, the breakfast appetizer platter of yogurt, fruit and muesli bar was fabulous and a very nice touch.

We felt that the lunch and dinner menus at Pebble Beach should be different and offer more variety and better value. Long Pavilion's menu didn't appeal to us as I am pregnant and couldn't eat half of the items listed.

The tv screens on all of the treadmills didn't work properly- the picture was wavy and unwatchable.

Finally, we paid $1500 a night for a pavilion with a pool, and unfortunately there was no direct sun for most of the day. Perhaps an hour at most. We felt this negated the whole purpose of having the pool and wish we hadn't paid a premium for it. Also thought it would be helpful to have an in room compendium with more information, such as restaurant menus, tv instructions, how the golf buggy is charged each night, and the function of the do not disturb button, etc.,

Housekeeping was good except for leaving bits and pieces of their equipment in the bushes next to our path (a dust mop one day, a loofa another).

We also felt that the amenities at the pool could be better. A nicer quality sunscreen, having cold towels or fruit passed around is another nice touch we have experienced at other luxury resorts.

Overall, beautiful stay but the devil is in the details.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, December 3, 2012
Dear cupcake-c,

Thank you for your detailed review of qualia. It’s great to hear that you had a relaxing stay with us that was very good overall. You’ve raised a few points so I’ll do my best to address them.

Let me first apologise for the unsatisfying pasta dish that you were served at our Pebble Beach restaurant as well as the lack of acknowledgement from the waiter. I was surprised to read about your experience as I’ve been hearing great feedback from guests about the restaurant lately. I’ve spoken to the Pebble Beach team specifically about your review and I’m confident that the experience won’t be repeated for future guests.

Thank you for your comments about our breakfast appetiser platter. We find that giving guests a selection of light items at the table as soon as they sit down as well as the continental buffet and A la carte selection of traditional hot dishes covers everything a guest could want. Guests are able to sit and enjoy breakfast for as long as they want and can order extra items if they like.

I’m sorry about your experience with the screens on the treadmills. We had a temporary technical issue with them but I’m happy to say that they’re all fixed and working properly now.

All of our pavilions are individually positioned to take advantage of spectacular views. Windward Pavilions (with the plunge pools) are all on the North side of the ridge and generally face north east or north west to capture the sun. At various times of the year there will be different periods when each pavilion gets full sun on the plunge pool.

I’m happy to tell you that we’re placing new compendiums in our pavilions this week. We’ll also be looking at making this available online.

Finally, we actually do offer cold towels and fruit at the qualia pool – I’m at a loss to explain why you didn’t get them. In light of your feedback, I’ve instructed my team to renew their focus on the area around the pool to ensure that no guest misses out.

While I’ve focussed on addressing the issues that you’ve raised during your stay at qualia, I understand that you were generally happy with your stay at qualia. I hope that my responses have helped to answer some of your questions and concerns. If there is anything else that you’d like me to look into, please email me. I look forward to welcoming you and your husband back to qualia one day.

Sincerely,

Michael Shah
General Manager
qualia
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Additional Information about Qualia Resort

Address: 20 Whitsunday Boulevard, 4803, Australia
Phone Number:
Location: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Hamilton Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Qualia Resort 5*
Official Description (provided by the hotel):
Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more   less 
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Also Known As:
Qualia Hamilton Island
Qualia Hotel Hamilton Island

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