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“A Great Place to Holiday” 5 of 5 stars
Review of Reef View Hotel

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Reef View Hotel
4.0 of 5 Hotel   |   12 Resort Drive, 4803, Australia   |  
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Ranked #5 of 5 Hotels in Hamilton Island
Melbourne, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“A Great Place to Holiday”
5 of 5 stars Reviewed July 29, 2013

The rooms and views from them was beautiful looking out over the ocean. Great food and service. Friendly helpful staff. Amenities over the island good too. Most people hire a golf buggy to get around in. Plenty of places to eat and the food at them and the hotel was very nice. Lots of activities if you want to use them or laze around and doing nothing in peace if you want. Highly Recomended.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,262 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (421)
Date | Rating
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English first
Bundaberg, Australia
Top Contributor
59 reviews 59 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 26, 2013

We absolutely loved our time on Hamo, The hotel was really lovely, the rooms are so big and roomy, the bathroom is huge with bath and lots of room. 2 Big queen size beds and fantastic view from our room overlooking the Whitsundays. Food was excellent and staff very friendly

Room Tip: go high to get a wonderful view
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 26, 2013

The Reef View Hotel offers good value for money and is great for a short break from Sydney. If you carry your beach gear onto the plane, you can be relaxing on the beach or in the pool soon after you leave the airport.
Unfortunately, compared to the resorts in Hawaii or cruise ships, Hamilton Island has no waterslide or similar water activities for pre-teen kids. Children are not even allowed to jump or dive into any of the pools! This meant that a lot of our time was spent organising entertainment for our children, rather than them entertaining themselves. If there were some "wet and wild' type rides for children it would have given us more time to relax.

Room Tip: We paid for a room with an ocean view - well worth the extra.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 25, 2013

We stayed here in June 2013 as we were lucky enough to be married on Hamilton Island. We had an adjoining room on the 17th floor as we travelled with our two kids (11 and 19). The view was spectacular, the food in the Pool Terrace Restaurant was fantastic every time we ate there and the service was great. Especially the young man who drove us (bride and bridesmaid) up to our service at the chapel in the golf cart. Wish I could remember his name so I could say thanks. I have added a photo! Loved the pool even though the weather wasn't fantastic. Do keep your windows closed or the cockatoos will come and make themselves at home! We had a really great time at Reef View but our only criticism was the housekeeping. A few times our rooms had been attended to but we came back to find the toilets not cleaned and one day the clean linen was left on my suitcase. Apart from this, I would recommend staying at Reef View.....especially on a higher floor. Amazing views

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this review, July 25, 2013
Hi RachPaul01,

It sounds like a wedding to remember and I am so pleased the Reef View Hotel, and our staff were so accommodating.

I see from your photos that you had one of our Reef Family Rooms - which are the perfect choice when traveling with a family, as they offer a separate interconnecting room for the kids to have their own space.

My only disappointment was that we couldn't score a five star review from you due to the unusually poor performance of our housekeeping staff. I will be personally sharing your review with the housekeeping team to let them know that this failure of service is unacceptable.

Thanks for your valuable feedback and I hope we can invite you back to enjoy the views again one day.

Warm Regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 24, 2013

Been here about 4 times and love it , its a bit different its a small island so golf carts are the transport or shuttle bus service all are very good, there is plenty to do in and around Hamilton
the island has plenty of activities from sailing- golf -go karts - jet skis - paddle boards -snorkel and take day excursions to the reef and Whitehaven beach which is a must do.
the food is great and the sailing club is just fantastic for dining or a drink to watch the sunset.
The one drawback with the island is swimming etc is really only at high tide as low tide is low .
all in all a great quick escape .

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this review, July 25, 2013
Hi oskardog,

Thanks for your review and for being such a loyal guest of the Reef View Hotel over the years. There is no greater compliment than a return customer.

When you return to Hamilton Island again, we will need to ensure that you try the snorkeling when Catseye Beach is at low tide. The coral reefs that fringe the island are far more accessible at low tide and the snorkeling is phenomenal. You will see a huge array of coral, fish, and there are always a couple of turtles to see as well.

I believe this daily change of tides is actually one of the things that makes Hamilton island so great, as it opens up a whole new world of opportunity, every single day.

Although - if snorkeling is not your thing, then splashing around in one of the four resort pools will enable you to get your fix of swimming action.

Thanks for choosing to stay with us again, and I look forward to welcoming you on your fifth visit soon.

Warm Regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 24, 2013

We had a hectic couple of weeks in Melbourne and Sydney during Lions tour and coming to the Reef View hotel was totally relaxing time for me, my husband and daughter. Could not fault any aspect of our stay - brilliant.

Room Tip: we had garden room on 4th floor - would not have gone any lower as view would have been limited
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this review, July 25, 2013
Hi Debbie D,

I'm glad you chose the Reef View Hotel to recharge the batteries during your amazing trip to Australia.

I hope the lasting memories of Hamilton Island and the Whitsundays bring you back for another visit one day.

Warm regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisbech
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

A real understanding of this term! A member of staff inadvertently spoilt a surprise we had planned for my husband's 70th birthday(not her fault) and a bottle of champagne appeared. Nothing was too much trouble throughout our stay. Also good food, great room and views!

Room Tip: The higher up the hotel the better!
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this review, July 25, 2013
Hi Fenjan,

I'm so sorry we inadvertently spoiled the surprise for your husbands 70th birthday. The bottle of champagne is the least we could do, and I appreciate you accepting this gesture in the spirit it was intended.

I can see from the 5 star review that the birthday celebrations turned out to be a great success, and if you are looking to do it all again for your husband's 71st birthday - we'll be happy to welcome you all back again.

Thanks for your kind review.

Warm Regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Reef View Hotel

Address: 12 Resort Drive, 4803, Australia
Phone Number:
Location: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Hamilton Island
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Reef View Hotel 4*
Number of rooms: 383
Official Description (provided by the hotel):
The Reef View Hotel features 364 extremely spacious, well-appointed rooms all with private balconies overlooking either landscaped gardens or the breathtaking vista of the Coral Sea. The upper-most floors boast 18 luxuriously appointed suites. All rooms face the sea complete with outdoor furniture to experience the spectacular sunrises and sunsets. Additional Reef View Hotel facilities include the Pool Terrace restaurant, Reef Lounge bar and Tour Desk. ... more   less 
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Also Known As:
Hotel Reef View
Reef View Hamilton Island
Reef View Hotel Hamilton Island

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