Arriving via buggy, i dropped the awesome wife off with luggage infront of two very capable looking young male concierge, 5 mins later arrival after parking the buggy, my awesome wife was STILL STANDING there with the luggage whilst concierge (A), was talking to concierge (B), probably about... hair gel? or... how many kg's he can bench press? Very poor initial experience Mr Reef View hotel.
If a young lady is standing there with baggage, why would you just let her roast in the sun? Not good enough. Stop hiring daft potato kids from one of the deserted islands.
Despite this initial sour taste, the hotel is fantastico!
We trekked from self services apartments to the Reef View for our final two nights, and our room was renovated very modern, smelt clean, was clean, and had many many mirrors in which i could flex in.
The room shower head was kind of odd, very low for bulking huge men above 6ft. The sliding door to the balcony was also designed by a potato. The handle to slide, didnt slide! you had to use your fingernails or a tyre iron to lever the veranda door open. Luckily there was a bottle opener provided just in case. (room 308). Also, the television remote control... what can i say.
I may as well walk to the tv and press the buttons on the side (which dont work by the way), because the remote control is so dated and doesn work, that i may as well leave it outside for the cockies to grab and drop at the concierge. However this didnt diminish anything, because with some coathangers , aluminium foil and laying on the ground with my lef up, i was able to make the remote control work. Dont get me wrong, who needs tv, but im just saying... tv should work properly,just like the concierge and the sliding door.
Please try for a room above floors 5/6. because anything lower on the west side, you get a fantastic view of the palm trees and the two trolling useless concierge as mentioned before.
Also the elevators are great, despite them being a bit temperamental, you will find one elevator only works some times, and the other 3 take a holiday, im not sure how elevators are programmed, but there are 4 in total, so...why is it only 1 works at any one time?
the restaurant was quite the experience. My $36? barramundi was the size of canned tuna. Whilst i find this extremely acceptable (portion wise) in a 5 star restaurant, not when youve been jet skiing, kayaking and all manor of other extreme island sports and hungry as the dinosaurs on the secret island we visited. However, it was delicious and acceptable, albeit extremely resort priced (as expected)
The buffet breakfast is your standard affair. Quite a nice selection. get there early or you may be left with random hardened crossaints. But certainly IFFYM UP!!! you need those calories for all the water sport activities and walking and working out your eyeballs from all the beautiful scenery.
I would certainly stay at this marvelous hotel again, making sure we get a higher level room.
Staff are extremely polite and efficient, and look, it does get busy, and we do forgive the initial hickup, Hamilton is an experience, and one that everybody should have on their to do list.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you very much for your (very entertaining) review of your recent stay at Reef View Hotel.
Let me personally apologise for the delay with the luggage at concierge. I have had a chat with the employees in this area and given them a friendly reminder that they should be mindful of the needs of our guests and I’m confident that they understand.
Thank you for your feedback regarding your room and thank you for mentioning the room number as this helps us to fix the problem quickly. I’m having someone from maintenance look at the sliding balcony door to your room and we will replace the remote if we’re not able to fix it.
I always recommend to my guests that they stock up on food at our massive buffet breakfast in order to get through the day’s activities. Some guests are even able to skip lunch so it can even save them money!
I’m very happy to hear that you would stay with us again and I really hope that you do. Please contact me on email@example.com and I will be happy to assist with your next booking.
Reef View Hotel & Palm Bungalows
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.