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“Not many options on Fraser Island” 3 of 5 stars
Review of Kingfisher Bay Resort

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Kingfisher Bay Resort
4.0 of 5 Resort   |   Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)   |  
Hotel amenities
Ranked #2 of 3 Hotels in Fraser Island
Top Contributor
127 reviews 127 reviews
44 hotel reviews
Reviews in 60 cities Reviews in 60 cities
55 helpful votes 55 helpful votes
“Not many options on Fraser Island”
3 of 5 stars Reviewed July 6, 2014 via mobile

There aren't many options of where to stay on Fraser Island, so keeping this in consideration, this is probably your best option. The resort itself is very close to where the ferry drops you off, and in fact they have shuttles that will bring to directly to the resort (if they're not full like they were for us). There is a beautiful pier where you arrive from the ferry that is perfect for watching sunsets or to do a little fishing from. The resort itself has a nice sized lobby and offers lots of activities for all tastes. The front desk staff are a strange mix as there were some that were very nice but didn't know much, and others that were quite knowledgable but were unfriendly.

As far as the rooms are considered, they stretch far from the lobby and you may even have a several minute walk to get to your room. The sleeping area is nice, but the bathrooms are old and in need of updating.

Lastly, the food. There are two restaurants at the resort. We ate at Mahalo both nights (one buffet and one sit down meal), but both were just ok. The restaurant staff were great, the food just stressed quantity and not quality.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review, July 15, 2014
Dear Kurt R
Thanks for your comments below and sincere apologies that we haven't met expectations with our front office service and food and beverage selection - both are areas in which we are listening to feedback on and training. We've also passed your comments regarding F&B to our Exec Chef, Leigh Sanders to follow up with the kitchen team.

Please feel free to email us on feedback@kingfisherbay.com if you'd like to share details of the staff that you found unfriendly and we'll certainly follow up from our end.
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1,167 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Newcastle, Australia
Top Contributor
140 reviews 140 reviews
11 hotel reviews
Reviews in 58 cities Reviews in 58 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 5, 2014 via mobile

Absolutely beautiful resort, beautiful rooms, great for the whole family. Lots of things to explore around the resort. Friendly staff, great food, great location. Very relaxing and piece full. Barge right at the front door. Great adventures including a day out looking and watching the whales in the nature....

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review, July 6, 2014
Dear Blewbay
Firstly thanks for taking time out of your holiday to post about your stay with us, we appreciate it. You've visited us at a very special time of the year where we have humpback whales migrating along the east coast of the island. We've started to see a few early mums and calves head into the Great Sandy Straits on the lee side of the island and we've even had whales putting on a show for our Fraser ferries. With just over under three weeks until the start of our official whale watching season on Hervey Bay, it's fair to say we're a little bit excited. Please feel free to follow us on our Facebook page, where we'll be documenting all the action.
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2014

I had a great stay at Kingfisher Bay Resort, the staff and service was fantastic. The meals were was good and fresh. If you want to relax or do something more exciting you can. Fraser Island is a lovely place and I will be returning.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review, June 22, 2014
Hi Leanne F
On behalf of the resort team, thanks for the five stars and great comments - we're pleased you had a wonderful time and look forward to seeing you back on island soon. If you have the time, please feel free to share any trip pics with us on our social sites - just use #fraserisland #kingfisherbay.
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Bristol, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 21, 2014

Overall we had a great 3 day stay on Fraser Island. The location is stunning and the accommodation comfortable. The guided tours are expensive but a great way to see the island. We will definitely return one day.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review, June 22, 2014
Dear Sonichilltop
Always great to see our British neighbours out and about exploring Fraser Island's sand tracks. Thanks for the four star review and for your kind comments. We look forward to seeing you back in our World Heritage-listed backyard in the not-too-distant future.
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Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 21, 2014

We were only meant to be on Fraser Island for the day trip but ended up getting lost with the tide coming in and the next ferry hours away. So we decided to stay here for the one night and we were very glad we did. The rooms had a very nice modern retreat feel. A beautiful pool and spa that was open all night with the bar going opening till very late. We went for night walking adventures throughout the whole resort grounds and never got tired of the picturesque scenery (even at night). We enjoyed Kingfisher Bay that much, we deferred some of out intended holiday plans to end up staying at Kingfisher Bay for an extra 2 nights just lounging around the facilities, eating drinking and fishing.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review, June 22, 2014
Dear Jaylayla
Sorry to hear that you got lost on island, but wonderful to read that you loved our little patch of paradise so much that you extended your stay and enjoyed a couple of extra nights with us. We certainly appreciate your feedback and thank you for taking the time to review us.
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Mudgeeraba, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 21, 2014

We stayed at kingfisher for one night, food was not so good. The room was great, staff very friendly and helpful. Food was much better at Eurong, the associated partner to Kingfisher. The company might say buffet but in the off season only on Friday and Saturday, not so with Eurong. The buffet at Eurong was the best.

Room Tip: Be aware of limited services, particularly food services in the off peak seasons. Restaurant not ope...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review, June 22, 2014
Hi Maureen
Thanks for your kind comments re our staff and your room and for taking the time to post. We apologise that we haven't met expectations with our Food and Beverage delivery. You are correct, The Sand Bar is currently closed, however The Maheno Restaurant is running revised snack, lunch and dinner menus to compensate for this. We do have a message on The Maheno page to this effect, but given your feedback, we have just revised the wording to make this clearer for arriving guests.
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Burnley, United Kingdom
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed June 19, 2014

Spent the night here after doing the Fraser Island trip/flight over the island. Set in wonderful grounds/bush nicely camouflaged and tasteful architecture. Very helpful staff and friendly in the bars/restaurant and had use of all facilities the following day until 2pm even though we had to vacate room at 10am. Had a lovely short stay

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review, June 22, 2014
Dear mslancashire503927
Thanks for your wonderful feedback about your time with us during your two day, one night tour of Fraser Island. We hope to see you back on the island for a longer stay next time - there's plenty left still to explore.
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Additional Information about Kingfisher Bay Resort

Address: Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
Location: Australia > Queensland > Fraser Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Fraser Island
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kingfisher Bay Resort 4*
Number of rooms: 152
Official Description (provided by the hotel):
Nestled in the bush overlooking the calm waters of the Great Sandy Strait, this award-winning ecotourism resort on World Heritage-listed Fraser Island is the perfect base to explore the world's largest sand island. The resort incorporates the 152-room Mercure Kingfisher Bay Hotel, self-contained two and three bedroom villas and houses, and a 174-bed Wilderness Lodge for groups. Resort Rangers also guide a variety of four-wheel-drive coach tours or personalised tours of the island. Access to Fraser Island is by ferry only. ... more   less 
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Also Known As:
Mercure Kingfisher Bay Resort Fraser Island
Kingfisher Bay Hotel Fraser Island
Kingfisher Bay Fraser Island

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