Just read some of the recent reviews & people can be ridiculous! Here is some of the email I sent to the GM regarding our recent stay on the island...
I have wanted to express my gratitude to your staff at Fitzroy Island Resort in particular Sam in the restaurant (I believe Sam is short for his real name?) Kurt who took all the time in the world to explain everything to us on our glass bottom boat trip and really made the trip fun (he is an absolute asset to the resort) and Jeff at reception who helped take our stay from great to amazing!
Also, the housekeeping staff were lovely and very, very friendly and good at being 'there but not there'! We have stayed in some very 'fancy' places including the Sofitel at Broadbeach for 2 weeks after staying at Fitzroy and had a laugh at how they really could learn a few things from the staff at Fitzroy Island resort. I really can't express how impressed we all were, after a few days everyone seemed to know our names and really tailored things to our family. An example of this was Sam who seemed to run the restaurant knew without asking us that we liked a big table and that we liked to share our entrees around at the same time as our mains were in front of us. A small detail but one that made all the difference each time we had dinner and these small details made our stay absolutely memorable.
Also, I don't know his name but please find out and thank the guy who made me a vanilla latte at Foxy's (using milkshake syrup!) although it wasn't on the menu and helped me find some tomatoes from the kitchen for my vegetarian daughter. These gestures came easily to your staff but made the world of difference to us and we haven't seen this kind of genuine care anywhere else we have stayed. I witnessed some really bad behaviour from guests towards staff and can tell you your staff are really laid back and friendly but also very professional.
We are very grateful to all the staff at Fitzroy Island Resort, from the reception staff knowing we liked the table tennis table in the afternoons to the guys on the ferry who gladly took our sick bags and the staff mentioned above thank you again, we have sung your praises to family and friends. Our family was really taken care of and because of this we will be back again for Christmas this year.
- Official Description (provided by the hotel):
- Fitzroy Island is a tropical paradise of rainforest and coral beaches within the calm sheltered waters of the Great Barrier Reef Marine Park. The walking tracks through the rainforest, up to the summit and to the lighthouse offer a fabulous view over the Great Barrier Reef. Located only 29 km off the coast of Cairns, the island is a listed National Park and has only one resort. Just 45 minutes by boat, Fitzroy Island Resort offers guests the opportunity to intimately discover the magic and diversity of the Great Barrier Reef from land and sea, making it the perfect accessible base for snorkeling, diving and exploring the reef and rainforest. Ferry transfers to and from Fitzroy Island depart daily and tickets can be pre-booked from Fitzroy Island Resort. The affordable 4 star Resort offers a range of contemporary accommodation including Suites, Beach Cabins and Studios. The resort facilities include a contemporary restaurant, large pool with swim up bar, dive store, indoor cinema, Foxy’s bar and a general store. Discover the vibrant corals and marine life, forest birds, butterflies and the startling white sulphur-crested cockatoos. Create memories to last a lifetime. Pure tropical island magic…. Activities include:- Dive School- Aqua Jets- Mini submarines- Glass bottom sea kayaks- Kayaking- Snorkeling. ... more less
- Reservation Options:
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- Also Known As:
- Fitzroy Island Hotel Fitzroy Island