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“Great view and location” 4 of 5 stars
Review of Mariners North Holiday Apartments

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Mariners North Holiday Apartments
4.0 of 5 Condominium   |   7 Mariners Drive, Townsville, Queensland 4810, Australia   |  
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Hotel website
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Hotel amenities
Certificate of Excellence 2014
Kallangur, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Great view and location”
4 of 5 stars Reviewed September 14, 2013 via mobile

We took our almost three year old on a week long holiday. The apartments were well suited for our family with the two bedrooms and two bathrooms. Although we did not need to use the services of the reception desk often, we did not have any problems. The view from the large balcony was fantastic. Townsville as a holiday destination is not entirely 5 star. The locals apart from a few were not friendly or willing to engage in conversation or just a courteous 'hello' as you walked by. We have said we would probably come back here but certainly not for the services or friendly atmosphere of Townsville in general but for the beautiful weather and location. In walking distance to the water park which is awesome the museum and reef aquarium (both were great and our toddler loved them). We had to hire a car to get out and about for a couple of days. The apartments offered us everything we look for in holiday accommodation as we usually like to spend most of our time outdoors. The only negative comment i would have would be the value for money if it was not for the view and location i would have to say it is slightly over priced. We have stayed in fully self contained accommodation many times and have always been supplied with detergent and garbage bags. To have to purchase a product you will be leaving behind increases the cost of your stay. It doesn't sound like much but it all adds up and as I said this is my only negative comment.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenBritAustralia, Owner at Mariners North Holiday Apartments, responded to this review, September 17, 2013
Further to Belinda M's review, we appreciate the time she has taken to put her thoughts of Townsville & the property on tripadvisor. I don't necessarily agree with Belinda's comments on Townsville, but do agree that the apartments are well suited to families; the waterpark is awesome & the weather during winter is the best.

We do provide some essentials items when you stay in our apartments. These include 2 dish washing liquid sachets; 2 dishwashing powders; 1 laundry powder; a chux; scourer; spare garbage bag & tea towels. In addition to these items we provide tea; coffee; & sugar enough for the first 2 days. There is also soap, shampoo; conditioner & body wash supplied. In general, we provide enough essentail items for at least 2 days. Our apartments are classified as self-catering & it is the responsibility of the guest to purchase any further items. We do leave excess dish washing liquid & powder in the apartments from previous stays.

Townsville isn't a key tourist destination but there is still plenty of attractions & activities to keep you busy during your stay including but limited to The Strand; Aquarium; Magnetic Island; the Reef; Castle Hill; Riverway & Paluma.

I look forward to welcoming back Belinda to Mariners North.

Regards,

Brett Thompson
Owner Operator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    114
    35
    10
    4
    1
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84
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9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cairns, Australia
Top Contributor
83 reviews 83 reviews
50 hotel reviews
Reviews in 50 cities Reviews in 50 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed September 12, 2013

Really large apartment with all the amenities you would expect. This place is just a short walk from the city centre, shops and located at the end of the strand. The hosts were friendly and the place was clean. Was a surprise to find that our windscreen had been cleaned on departure - thanks.

Room Tip: Try to get a room in the tour where there is secure parking included.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenBritAustralia, Owner at Mariners North Holiday Apartments, responded to this review, September 17, 2013
Msdcairns' review of Mariners North has highlighted some great aspects of the property including the spacious apartments with great ocean views. We value input from guests & appreciate the time taken to review the apartments.

Regards,

Brett Thompson
Owner Operator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

I said we'd be back with the kids on my first review, but no, decided on a me and hubby stay only instead.

Mariners, you did not dissapont!

I read through previous reviews before posting this and it prompted me to ensure I give nothing but praise because this place deserves it.

I just can't say enough good stuff about Mariners North. Its stunning and perfect. When we opened the door to our apartment, our jaws dropped and we were WOWED! Beautiful furniture, fully functional kitchen, spacious living areas, comfortable lounge suite and beds, crisp clean linen, clean clean clean facilities, beautiful view of the Strand and the Island.

Brett, Maree and Jo - you guys are the epitome of fantastic, friendly and giving people and provide the best customer service we've experienced ever and keep this place looking 'SCHMICK!" Nothing is ever a problem and that goes a long way in our minds and should do for others.

My suggestion to others reading other reviews that portray negativity, please do not take any notice of whining people complaining about black feet. My advise to them, wash your feet in your 'executive suite'. Please, some people have nothing better to do than complain about trivial stuff. Don't sweat the small stuff - seesh! And why people complain after the fact is beyond me. Im sure the staff would have had that sorted in a hurry - had they been given the courtesy of knowing about it at the time.

Mariners North is awesome, and we don't care what anyone else says!

Room Tip: We've stayed in two different rooms, both were fantastic!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenBritAustralia, Owner at Mariners North Holiday Apartments, responded to this review, September 8, 2013
Whozatgirl's review is refreshing & detailed in her experience staying at Mariners North. Our business is all about meeting & exceeding guests' expectations. When we get a review like whozatgirl's it does give us satisfaction that our endeavours to make the guest experience a memorable one are being rewarded with positive feedback.

Regards,
Brett Thompson
Owner Operator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

After having lived in Townsville for 3 years I returned for a holiday with my kids. I knew the location of this hotel is perfect. Walk along the Strand, walking distance to the Ferry, museum and Flinders Street. The view from the apartment is breath taking, the apartment itself spacious and very well furnished. Then of course the great pool, tennis court with view etc makes this place a perfect stay. Price is reasonable.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenBritAustralia, Owner at Mariners North Holiday Apartments, responded to this review, September 9, 2013
Hi Jan W,

It appears you enjoyed your stay at Mariners North. Your comments certainly sum up our property & location. We value your comments & are happy that you had a great time. Feel free to contact me personally next time you venture back to Townsville.

Regards,

Brett Thompson
Owner Operator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2013

Mariners North is perfectly positioned for a stay in Townsville. Our apartment overlooked the beach and Magnetic Island is at the doorstep. Great place for walks along the lovely Strand and within easy reach of shops and restaurants. The staff are very friendly and helpful. The apartment was well appointed and of we return to Townsville this is where we would stay.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenBritAustralia, Owner at Mariners North Holiday Apartments, responded to this review, August 19, 2013
Its great to hear annie50marmee enjoyed her stay at Mariners North. Further to annie's comments, we are located on The Strand & within walking distance to all the facilities it offers including the Tobruk Swimming Pool; Rock Pool; Water Park; 2 patrolled beaches; children's playground & heaps more.

Regards,

Brett Thompson
Owner Operator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
105 reviews 105 reviews
32 hotel reviews
Reviews in 49 cities Reviews in 49 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 2, 2013 via mobile

We had an executive apartment on the 3rd level overlooking the beach and water which was really nice. The rooms were big and spacious and was well appointed. The decor in our room was nice. There was also a reasonable balcony. Convenient location with a short stroll to the Strand. Would recommend.

  • Stayed August 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenBritAustralia, Owner at Mariners North Holiday Apartments, responded to this review, August 4, 2013
D Ciliberto's headline says its perfectly, the property & the apartments are well suited for family groups. The apartments are spacious & offer a relaxed environment for either a short or long stay. The apartment profiled in this review was located in one of our terrace apartments. All of our apartments have large balconies which have views of Cleveland Bay including The Strand beach & Magnetic Island.

We apprecite the feedback & value D Ciliberto's comments.

Regards,

Brett Thompson
Owner/Operator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 21, 2013

These apartments are located in a complex that provides easy access to the beach without having to cross any roads. It is very close to Tobruk pool, a children's water park and playground. It is a quiet location and secure. We took our shoes off when we walked in the door to the apartment and within a short time the soles of our socks were black from the dirty floors. The floors are caked with so much grease and dust that it is not possible to walk on the tiles with socks or bare feet without getting black soles. It is also a hazard for infants if they are crawling. If water comes into contact with the floor tiles the surface becomes muddy. It is a pity that the standard of cleaning of the floors at this accomodation is so poor. It wouldn't take much to clean the floors properly with a mop and soapy water to remove the thick layer of grease that has been allowed to build up on the tiles. In contrast the towels provided at this accomodation were impeccably clean as was the linen. This was in stark contrast to the cleaning standards for the floors. The only conclusion that can be drawn from this is that the cleaning of the towels and linen is outsourced while someone else is responsible for the cleaning of the apartments. For $330 a night for an executive room it is quite dissappointing that short cuts are being taken in maintaining this accomodation. It is difficult to conceive how this hotel would have return business from guests. It is a pity that the regulatory body for assessing standards of hotels has not addressed the lack of cleanliness at these premises.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenBritAustralia, Owner at Mariners North Holiday Apartments, responded to this review, July 22, 2013
We appreciate the time Mike has taken to detail his experience at Mariners North. It always a challenge to keep everyone happy 100% of the time, Mike from Brisbane has detailed his experience with the condition on the floor of the apartment. We welcome feedback & we certainly address any issues that arise from a guest's stays. A quick persual of our guests comments have rated the property highly for cleanliness, Mike feels otherwise.

I can guarantee all of the apartments' floors are cleaned thoroughly & Mike's apartment was cleaned prior to his arrival. There is an issue with sediment from the Townville Port which is located nearby. At times this sediment builds up on the balconies. Guests walk from the balconies to the unit & the ultimate result is dirty footprints.

When guests have alerted us to this issue, we address it immediately by re-mopping the balcony & the apartment floor. Mariners North has a 40% guest return rate & we are assessed annually for our cleaning by AAA Tourism for our Star Rating. We are committed to ensuring all guests are satisfied. If there ever is an issue with the apartments whilst you are here, we would give it our urgent attention to rectify or alternatively to change apartments.

Regards,

Brett Thompson
Owner Operator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mariners North Holiday Apartments

Address: 7 Mariners Drive, Townsville, Queensland 4810, Australia
Phone Number:
Location: Australia > Queensland > Townsville
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 42 Specialty Lodging in Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mariners North Holiday Apartments 4*
Number of rooms: 50
Official Description (provided by the hotel):
Mariners North Holiday Apartments offer Absolute Ocean Front accommodation in Townsville. Every apartment is fully self-contained , with two full sized bathrooms, a spacious open plan living area and a generous private balcony with stunning ocean views. They come complete with air-conditioning, large modern kitchen, laundry, Austar TV, DVD, security access and secure undercover parking. Venture outside your apartment and enjoy a range of resort style facilities including a saltwater pool, spa and full size tennis court, all set within tranquil tropical gardens. The Strand is right at your door step offering the Waterpark, Childrens Playground, patrolled beaches; BBQ area,Rockpool, Cafes, Restaurants, cycling & walking tracks. ... more   less 
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