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“Uncomfortable sleep” 3 of 5 stars
Review of Ibis Townsville

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Ibis Townsville
3.0 of 5 Hotel   |   12-14 Palmer Street, Townsville, Queensland 4810, Australia   |  
Hotel amenities
Ranked #18 of 39 Hotels in Townsville
Cairns
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Uncomfortable sleep”
3 of 5 stars Reviewed October 11, 2012

The beds were too hard, remotes did not work efficiently. The reception on some channels were not good. And the rooms are too small to relax in. There was not enough carparks, so we had to park in the street.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Ibis Townsville, responded to this review, December 2, 2012
Hi Grabross,

Thank you for your comments. My apologies you did not have the best experience with us. It would be great to have a bed that suited every guest that came and stayed, however being a hotel, we have the standard bedding required and unfortunately we can't please everyone. We are in the process of updating our TVs and remotes that will satisfy our guest and the channels will also improve with the upgrade.

I hope the next time your in Townsville and you decide to stay with us that you have a better experience with our improvements.

Kindest Regards
Hayley Jamsek
General Manager
Hotel Ibis Townsville
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372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Cairns, Australia
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 5, 2012 via mobile

Good location, very close to night life. A few restaurants in Palmer St to choose from. Small room but contained everything we needed ie. Iron, tv. Comfy beds!!

Only down side was no window in the room so felt abitt stuffy.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Ibis Townsville, responded to this review, October 31, 2012
Good Evening Travelling_Sister,

I 100% agree with you. We have a fantastic location, in a street that is always buzzing with nightlife because of the restaurants and bars, especially ours - Sugatrain.
Our rooms are basic, but like you said had everything you needed for your stay.
We are a one stop great location spot.

We hope to see you again soon.

Steve Wellsteed
General manager
Ibis Hotel, Townsville
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Rockhampton, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 3, 2012

My husband and 5 yo son stayed in the hotel Ibis Townsville for one night. The room was booked on the same day butu everything went nice and smooth. Room is very basic but clean. Staff were very friendly and helpful. Nicely located also.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Ibis Townsville, responded to this review, October 21, 2012
Dear Toyo_Mindy,

Thank you for your positive response. We pride ourselves in serving and helping all our guests. Our team at Ibis Townsville were so pleased to see you comments. We agree with you, we are situated in a great location, right near the CBD of Townsville and centrally located to the best tourist stops Townsville has to offer.

Kindest Regards,
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Canberra
Top Contributor
147 reviews 147 reviews
58 hotel reviews
Reviews in 70 cities Reviews in 70 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed September 18, 2012

My wife and I stayed in the Hotel Ibis Townsville for one night (7.9.12). Check-in was swift and professional. Our room (121), located on the first floor, was small but adequate and featured the typical simple but functional Ibis decor and furnishings. The view from the window was across a car park towards another building of the hotel. Hence, to ensure privacy it is advisable to have curtains drawn.
The hotel is in easy walking distance to the Townsville central business district and the Magnetic Island ferry terminal (about 20 minutes). We also recommend the short trip to Magnetic Island and a possible stay there for a day or two (see separate review).
We had booked well in advance through 'wotif.com' and paid AUD 110.00 (excluding breakfast). The Sugartrain bistro is a very pleasant eatery and their staff at the time, was excellent. For two continental breakfasts we paid AUD 34.00. Overall, we have no hesitation in recommending the Hotel Ibis Townsville to any budget-minded traveller.

Room Tip: If possible, inspect allocated room first prior to finalise check-in
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Townsville

Address: 12-14 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Beach Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #18 of 39 Hotels in Townsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Townsville 3*
Number of rooms: 118
Official Description (provided by the hotel):
Ibis Townsville is conveniently located in the heart of the city dining precinct and only a few minutes walk from the main shopping centre of Flinders Mall. The hotel features 118 rooms, a cafe with alfresco dining and two meeting rooms for up to 80 delegates. Guests will also enjoy close proximity to the popular Strand development, where they can enjoy beautiful beaches, a swimming pool, community art and public events. ... more   less 
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Also Known As:
Hotel Accor Townsville

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