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“Improved restaurant” 4 of 5 stars
Review of Seagulls Resort on the Seafront

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Seagulls Resort on the Seafront
4.0 of 5 Resort   |   74 The Esplanade, Townsville, Queensland, Australia   |  
Hotel amenities
Ranked #25 of 39 hotels in Townsville
Stanley, Australia
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Improved restaurant”
4 of 5 stars Reviewed October 9, 2012 via mobile

Really enjoyed a dinner on the tropical terrace. New Asian inspired menu a great improvement on previous heavy for the tropics European attempt. Had an enjoyable seafood lakes.
Hotel rooms comfortable & clean, though noisy from adjacent air conditioners.

  • Stayed October 2012
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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80 people have reviewed this hotel

Traveler rating
    13
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    26
    6
    3
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
Warrnambool, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 6, 2012

Stayed here in late September in a 2 bedroom apartment with my husband a friend and his daughter for a wedding. The gardens are so lovely surrounding the whole complex you certainly feel that you are in tropical Qld Pool was very clean and inviting There certainly was no issues there. Having said that the 2 bedroom apartment was very average. The kitchen/dining/lounge was very small. Even though the apartment catered for 5 people the dining table was butted up against a wall and had 3 chairs around it There was a 2 seater couch against the other wall and 2 chairs pushed against the window which faced the balcony Really very tiny There was an old style airconditioned servicing this area effective but dripped water outside onto the balcony There was only 1 bathroom which looked like it had been renovated recently The bedrooms were very basic double bed, wardrobe and side tables with another old style airconditioner Double bed was average to sleep in The second bedroom had a single bed with double bunks in it and according to the other guests were really uncomfortable Tried the restaurant the first night we got there meal was fairly average for the price so did not eat there again Staff I found to be very friendly and helpful. As someone else stated 5 star grounds 3 star rooms

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 5, 2012

One of the reasons I booked here was because they had advertised they had an internet kiosk well they don't. They also have a tennis court we were looking forward to using but were unable to because they were doing renovations and using the court as a workshop area. The room we had was located close to the dining/bar area and on one night there was a private function that went until after 1 am. With plenty of other accomodation available in Townsville you would think they would be more professional and considerate of their paying guests. We were very dissapointed with this hotel.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 4, 2012 via mobile

Arrived late and very tired from Sydney , night staff were really pleasant and help full in carrying luggage to upstairs room. Room was newly renovated, very bright and clean, new bed and air conditioner.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
84 reviews 84 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 8, 2012

I recently had the opportunity to return to Seagulls Resort after many years. I must say that it has been maintained very well over that time period. The gardens within which the hotel sits are spectacular and hide a lovely pool for cooling off in tropical north Queensland. However, regardless of the lovely gardens the rooms are made of 'Besser brick' and while neat, clean and tidy have the quality of a fairly average 3 star country motel.
The staff are very variable. Those in the Restaurant couldn't have been more helpful. Having arrived back from business engagements at a few minutes to 9pm I realised that the kitchen may well not take an order given that it closes at 9pm. However, I asked and was very pleased to be told that provided I didn't want a grill, the grill having been turned off and cooled, there would be no problem. To make things easy I chose the chicken curry, as I was certain that would have been pre-made. I was surprised at how good it was, plenty of chicken and medium heat. The desert, a chocolate moose was equally good and very rich.
The staff at the Reception were on the other hand completely uninterested in their guests. They were by no means rude, but at the same time they didn't seem happy to see a new guest.
I don't think I was treated to a smile let alone a welcoming word at any stage.
I would certainly not recommend Seagulls for business purposes. While they have wi-fi internet connection in the Resort, it runs on a quaint system that requires you to personally go to reception and purchase access when you will be provided with a username and password. If if course you get back late from business and the reception is closed then you have no hope of obtaining internet access.
Good for a relaxation and a playground for children but not for business.

Room Tip: Rooms away from the front are a bit less like a country motel.
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heidelberg
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 16, 2012

We checked in, paid for a garden view room (about 200 Euro) and they wanted to put us in a parking lot facing room (about 75 Aus Dollars). We had to wait about 30 minutes till they agreed to give us what we paid for. We didn't go into the room right away (big mistake) and once we did at about 8:30 we walked right back out. Dirty, smelly, they only had 1 sheet as a blanket. The bathroom was terrible, everything was dirty. Actual real dirt - we took pictures. We called the front desk - she called a manager and he said that if we wanted to leave we could but he would not refund the room. We are now fighting to get our money back. I even told the front desk girl that I would post here - she told him but he said he didn't care. So here is your warning - don't stay here. I over heard the guy behind me saying in German (he didn't know that I was German too) that they always put people in the parking lot view rooms first, unless they complain they stay there. He was there to get a new light bulb - they couldn't find one so he was going to have to wait till the next day before he had light in his room. Sorry, but the only nice thing about this place was the front desk girl - she was nice. Everything else was really really bad.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 21, 2012

This was the fourth time I have stayed here but hotel has changed hands between visits 3 and 4 and it shows. Maintenance is slipping and unless current management get a grip they will not be able to regain the position this hotel deserves. For example pool area needs attention. Food poor, over priced and quality not good, burnt and cold at the same time and uninventive

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Seagulls Resort on the Seafront

Address: 74 The Esplanade, Townsville, Queensland, Australia
Location: Australia > Queensland > Townsville
Amenities:
Business Center with Internet Access Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Seagulls Resort on the Seafront 4*
Reservation Options:
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Also Known As:
Seagulls Resort Townsville
Seagulls Hotel Townsville

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