we had a short trip to Townsville, to attend an interview. booked everything on-line, as we usually do. everything was fine except for one thing, we were 'punished' by jupiters for booking on-line. We do not smoke, and had requested a non smoking room at the time of booking. but when we checked in we were given a smoking room, on a smoking floor ( floor 16). we were told on check in that ' people who book on-line cant expect to get good rooms, regardless of what we selected / paid for '. the room itself was not bad, obviously not as nice as the promotional photos, but overall average. certainly not 4 star as they claim to be. but perhaps other floors and other booking types do get 4 star rooms. i have re checked the fine priont, and note that there is a comment that they cannot 'guarentee' such requests. but to be told as soon as i present myself to the counter that non smoking was out of the question, is a different story than not guarenteed. the reason i write this, is that i have stayed in numerous types of accom, generally booked on-line, and have never felt 'discriminated against' before. personally, i will look at some of the other options, next time i go to 'the Ville'