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“Great views and service” 4 of 5 stars
Review of Jupiters Townsville Hotel & Casino

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Jupiters Townsville Hotel & Casino
4.5 of 5 Hotel   |   Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia   |  
Hotel amenities
Ranked #13 of 41 Hotels in Townsville
Certificate of Excellence
Brisbane
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great views and service”
4 of 5 stars Reviewed November 24, 2012

This was my 4th stay at this hotel over the last 12 months. The hotel is in a central location with the Ocean view rooms facing out to Magnetic Island, beautiful views.The Deluxe rooms are worth the extra money, and have been recently refurbished The Bathrooms are very clean and well presented. Highly recommend the buffet dinner at the in house Aqua Restaurant, fresh seafood and lots of variation to cover all tastes. Suggest you book as it is also popular with the locals. Breakfast is in the same location and just as good. A separate bar away Nice pool and grounds. A 15 minute walk or $10 cab ride to Palmer street which also has a number of restaurants and bars.

Room Tip: Request a room on the higher levels to take in the magnificant views of Magnetic Island
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Any
English first
Townsville, Australia
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed November 19, 2012 via mobile

My husband and I got married here and have been raving about our experience to anyone who will listen! We've always been a fan of Jupiters; great spa, good staff, fantastic location. But our wedding experience was the best value for money. The wedding coordinator is world class, and knew what she was doing. We stayed a few nights after in an executive suite and it was clean, spacious and luxurious! The views were fantastic. We are going back to stay over Christmas. Also, Jupiters has the only place for fine dining, Essence is a great restaurant. And Aqua has the best breakfast buffet in town! Would highly recommend!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review, November 20, 2012
Dear BPRT-8683,

Congratulations to you and your husband on your recent marriage. It is so pleasing to read that we Jupiters Townsville could have been part of such a special occasion and to assist with making wonderful memories for you.
I can assure you I have forwarded your comments regarding the outstanding service provided to you by our wedding coordinator Julie.
We are very apprecetaive of your kind words; it is great to read you enjoyed all aspects of our Hotel after your wedding day.
Thank you once again and we look forward of having the opportunity of hosting you both over the Christmas period.
Yours sincerely
Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, Queensland
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 25, 2012

We stayed for one night, combining a Craft Fair with a business day. The checkin was swift and welcoming, the room was beautiful, not ultra modern, but very comfortable with a king-sized bed, a glorious view of the ocean and Magnetic Island, and spotless.
We visited the casino and had a wonderful meal in the adjoining Cafe. Jupiter's employees were helpful, efficient and went out of the way to make our stay pleasant.
We will certainly be returning.

Room Tip: Level 15 had wonderful views, and it was very quiet.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review, November 20, 2012
Dear PollyAyr,
Thank you for sharing your expereince here on Trip Advisor, I am thrilled to read Jupiters Townsville meet all your needs and that you enjoyed your stay with us.
We look forward to having the opportunity of welcoming you back to Jupiters should you choose to stay with us again, when next in Townsville.
Yours sincerely
Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed October 2, 2012

I've stayed here for business on somewhere between 10 to 15 occasions now. Hotel rates are good, room is always clean and well presented. Great bath tub in some rooms and positioned towards the TV :). Excellent views when room facing towards magnetic island. Although I'm sick of the buffet dinner now, food is always good and a lot to choose from. Only downside of the hotel for me is the gym, there really isn't enough equipment for a proper exercise.

Room Tip: - Room with a view towards magnetic island. - Room with a bath tub... the free-standing type.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MareeMcCahon, Custoemr Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review, October 9, 2012
Dear Corey001,

It is great to read Jupiters is able to suit your needs while travelling with work, and that you enjoy many of our services and comforts.
You mentioned that you have grown board with the dinner buffet in Aqua, that is disappointing and I can assure you I have forwarded your comments on to our Direct of Food & Beverage for his knowledge. For your future stays, I would like to recommend you try our newly opened restaurant Kōbe, booking can be made for you when next booking your accommodation. Kōbe is our 4th dining destination now at Jupiters in additional to our fine dining restaurant Essence and our café Spin located in our casino.
I would also like to mention that I have forwarded your comments regarding the suitability of our gym to our General Manager for Property Operations for his knowledge.
Thank you for taking the time to write your review here on Trip Advisor and I look forward to having the opportunity to welcome you back when you next stay with us at Jupiters Townsville.
Your sincerely
Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 28, 2012

we have just stayed 1 night here & we did enjoy it, the rooms are looking a bit tired & need updating but to counteract this, we had a beautiful ocean view ...wow!
All staff were more than helpful & made you feel very welcome.
On the downside...we decided to have an afternoon by the pool, we felt this area really lacked atmosphere, the pool was a bit sad looking & really needed an overhaul & the gardens could be made into something extraordinarily beautiful if only it was given more of a tropical feel with more palms & perhaps Bali huts & lounges, instead it is a bit sparce & unwelcoming.
Despite this, i would stay again.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review, October 2, 2012
Hi balitraveller27,
It is a pleasure to receive you reviews regarding your recent experience here at Jupiters Townsville, thank you.
Your observations about our pool are greatly appreciated and I can assure you I have forwarded your feedback on to our Property operations Manager for his knowledge and consideration. It was great to read you enjoyed our very magical ocean view form your room, and thank you for making mention of it.
Your comments regarding our hotel rooms is noted, over the last few years we have been steadily renovating our Hotel, with most recent renovations being completed to our Deluxe and Executive level hotel rooms, we do have visions of completing remodelling to our Superior level rooms in the very near future.
Again, thank you for your review and I look forward to having the pleasure of hearing from you if you choose to stay with us again, when next in Townsville.
Yours sincerely
Maree
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Cairns
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed September 13, 2012

Stayed one night for a conference. Check-in was smooth, the room was refurbished and located on a high floor with great views across the harbour and out to Magnetic Island. Unfortunately the pool was closed for maintenance but the pool and surrounds were large and quite impressive. Buffet breakfast was excellent. Most of the major chain hotels in Townsville are quite old and I personally found Jupiters to be the best hotel I have stayed at in this city. I have rated it a 5 based on what is available in Townsville and in comparison to other hotels I've stayed at in Townsville. It is NOT located close to any convenience stores and it took me about 20 minutes to walk to the centre of The Strand where a host of eateries and a nearby liquor mart and supermarket (Woolworths) are located.

Room Tip: Ask for a room with a view over the water and Magnetic Island it is absolutely beautiful
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review, October 2, 2012
Dear kaycee95,
Many thanks for taking the time to write a review on your stay here at Jupiters Townsville. I am delighted to read that you enjoyed your overall experience; it was disappointing that you were not able to make good use of our swimming pool and I do sincerely apologise. This area was closed for a short period for final completions to our new restaurant Kōbe.
Thank you once again, and we hope to hear from you after you next stay with us at Jupiters.
Yours sincerely
Maree
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jupiters Townsville Hotel & Casino

Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Beach Casino and Gambling Free Parking Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Townsville
#6 Family Hotel in Townsville
#6 Business Hotel in Townsville
#7 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Jupiters Townsville Hotel & Casino 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
Jupiters Townsville Hotel & Casino is superbly located on the Townsville breakwater and overlooks magnificent Magnetic Island, the Coral Sea and Townsville City. The property is within walking distance of the Magnetic Island Ferry terminal, the CBD, the restaurant precincts of Palmer and Flinders Streets and Townsville’s award-winning beachfront, The Strand. There is so much to do - so much to see in Townsville and Jupiters is a “hot spot” for lifestyle and holidaying in the tropics! ... more   less 
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Also Known As:
Jupiters Townsville Hotel And Casino
Jupiters Townsville Hotel Townsville
Jupiters Hotel Townsville

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