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“Terrible customer service, very poorly renovated and overall just horrible.” 1 of 5 stars
Review of Chifley Plaza Townsville

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Chifley Plaza Townsville
4.0 of 5 Hotel   |   Corner Flinders & Stanley Street, Townsville, Queensland 4810, Australia (Formerly Plaza Hotel Townsville)   |  
Hotel amenities
Ranked #18 of 39 hotels in Townsville
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Terrible customer service, very poorly renovated and overall just horrible.”
1 of 5 stars Reviewed February 8, 2013 via mobile

I stayed here in December. We arrived very late and our booking had been cancelled. We were told we were lucky to have a room so late. I was shocked by this as I had informed the hotel of our arrival time. We paid extra money to stay in a refurbished room, this was a mistake as the refurbishment was terrible. Very cheaply done you could see how poor the work was by just glancing in the bathroom. Overall the service was terrible. No customer service. Breakfast was cold and non existent. Better of to go to a local cafe definitely get more value for money. There are many hotels in Townsville that have similar rates and you get fantastic customer service and value for money.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaManager2000, General Manager at Chifley Plaza Townsville, responded to this review, February 19, 2013
This is a bit odd, we certainly do not cancel rooms that have been placed with a guarantee and an arrival time, if you could contact me at the hotel directly to discuss as I would like to adress this further if possible.

Cheaply done??, ha, I wish the renovations were cheaply done. Luckily for us most guests do not agree with you.

I look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Italian first
  • Any
English first
2 reviews
5 of 5 stars Reviewed February 2, 2013 via mobile

I come here once a year, but this time it looks more like Brisbane than Townsville, high rises and development all over the city. The Chifley has had one big improvements as well, I have been staying here for years now and am glad to see it looking so good, centrally located among the new high rise city. Breakfast was great, the food is really good and staff are friendly and hospitable. Rooms are very comfortable and clean.

Stayed February 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 19, 2013 via mobile

This hotel is right in the middle of the CBD. Location was perfect and the price was very good. I paid $93.00 for a lovely refurbished room on level 3. The Cafe Breakfast was good, although busy, but it is the city. Rooms had very good AC which was nice in Townsville. Will recommend.

Stayed January 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 31, 2012 via mobile

My partner and myself stayed at the Chifley over the new year period and thoroughly enjoyed our stay. We arrived around 930pm on Sunday night and were met by a very friendly and bubbly girl at reception who was more then happy to assist us with our queries. The room we stayed was the executive suit and it was lovely. Nice big comfy bed and a beautiful spa.

The parking location was a little different but however they have only recently changed parking locations I am sure these will be improved in the near future. The noise level from the street was bearable but considering the time of year and location was expected.

The breakfast was incredible and would strongly recommend.

Would recommend this hotel to family and friends and will stay here again

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay, Australia
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 10, 2012

Right in the middle of town, the noise was terrible, not only street noise but also from the adjoining apartments, we were woken at 5.45am with people laughing and carrying on next door and the street noise kept us awake till late at night. The apartment had new furnishings which were really nice but the walls had large chunks of paint coming off, the carpets and the built in desks were very badly stained. The light switches had their covers off and the toilet floor hadn’t been swept and had dust and hair on it. The bed was really comfortable, but with all noise it was impossible to sleep. There is no car park, so we had to find a park on the road outside. While we were eating downstairs, we had a drunk walk in and relieve himself on the floor, he then walked up to the table next to us and tried to start a fight. I wouldn’t recommend here at all.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 26, 2012 via mobile

Located in the centre of the city the plaza hotel was fantastic place to stay. We were able to walk where ever we needed to go as everything was so close, shopping, restaurants, night life, local attractions and more. In was fantastic!! As for the hotel its self the services was great the staff are all very friendly and helpful. The rooms were a decent size and were very comfortable! I will definately be recommended this hotel and would definately choose to stay here again if I return to Townsville! Have had a fantastic holiday :)

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Queensland, Australia
1 review
5 of 5 stars Reviewed November 24, 2012

Was well looked after was easly checked in great friendly service from janet room was well suited to my needs janet helped with local information i needed the meals were great value more then i could eat would definatly stay again

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Chifley Plaza Townsville

Address: Corner Flinders & Stanley Street, Townsville, Queensland 4810, Australia (Formerly Plaza Hotel Townsville)
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Townsville
#9 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Chifley Plaza Townsville 4*
Official Description (provided by the hotel):
The Chifley Plaza Townsville is conveniently located in the heart of Townsville's shopping and business district, just 10 minutes drive from the airport, and 2 minutes to the beach.The hotel offers a range of guest rooms and suites - all are non-smoking with individually controlled air conditioning, wireless internet, TV, DVD Player, tea/coffee making facilities. ... more   less 
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Also Known As:
Leisure Hotel Plaza

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