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“Great value” 4 of 5 stars
Review of Chifley Plaza Townsville

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Chifley Plaza Townsville
4.0 of 5 Hotel   |   Corner Flinders & Stanley Street, Townsville, Queensland 4810, Australia (Formerly Plaza Hotel Townsville)   |  
Hotel amenities
Ranked #18 of 39 Hotels in Townsville
Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Great value”
4 of 5 stars Reviewed September 17, 2012

A quick stopover on a business trip and I needed a central and convenient hotel on the Mall in Townsville. The Chifley PLaza ticked all the boxes, with light airy rooms, recently refurbished, continental breakfast thrown in and friendly staff who went out of their way to help and store luggage when I needed to deliver a large parcel. Well done.

Room Tip: Make sure the room is one that has been recently refurbished.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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217 reviews from our community

Traveler rating
    77
    74
    35
    14
    17
See reviews for
22
68
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49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Koror, Palau
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 17, 2012

The staff was nice and helpful, but management was a little brusque.
The room was okay, and the bed was comfortable. I did not like the restroom at all. The shower seemed to belong to a cheap dormitory and not a hotel. And I could hear the upstairs guest everytime they ran their faucets.
The best thing about this place is the coffee shop on the first floor, which provides the free breakfast that comes with the room. And the room service menu had a small but very delicious selection.
To foreign guests: This hotel did not accept foreign currency or amex travellers cheques, so that was an added inconvenience.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Top Contributor
93 reviews 93 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 3, 2012

Did not stay here but the coffee shop breakfast was fantastic.
We went on the morning of 25th August 12 and despite being busy they cooked us a great breakky all hands were on deck and the young boy who I believe was doing the dishes had a great smile and attitude!
The cafe was a little understaffed but the lovely lady who made the coffee's and ordering did a fab job.
The chef was very efficient and I complimented them all on what a great job they were doing and the coffee/food was of very good great and a resonable price.
Well done all

Room Tip: Did not stay here but cafe is a bonus for when we do come up again
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaManager2000, Manager at Chifley Plaza Townsville, responded to this review, October 9, 2012
I love our cafe too, the food and coffee is excellent.
We are planning some upgrades to the Cafe this summer to make it more comfortable and chic, adding to the upgrading of the whole city centre and we hope to see you back.
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Canberra, Australia
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 25, 2012

Overpriced (it was a very busy period) and very very tired. Room was unclean and contained ageing and poor facilities. Two of the room lights were not working. Paint peeling from ceiling/walls. Underside of toilet seat had not been cleaned. Bath/shower contained hair and soap grime (it hadn't even been wiped out). Car parking was off site in a dark, dingy and dirty underground park. Virtually the entire city block has vacant shops/buildings and my guess is that the hotel and surrounds are destined for knockdown and rebuild .... If so, why spend $$'s on the hotel?. Townsville is wonderful but the main street (Flinders St) is virtually devoid of shops and eating establishments. It resembles something akin to a ghost town. Palmer St is the place to find eating places and people and is only 15 minutes stroll away from the hotel. While in Townsville do no miss the view from Castle Rock, a walk along The Strand and the Great Barrier Reef Museum (which is spectacular). Back to the Chifley Plaza ..... you could do a whole lot better than staying here.

Room Tip: Avoid if possible.
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaManager2000, Manager at Chifley Plaza Townsville, responded to this review, October 9, 2012
I am pleased to say that our last floor of non renovated rooms are now closed and being brought up to the rest of the hotel standard, the price will be going up only $15, but the standard is worlds apart.
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London, UK
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 25, 2012

There seem to be some refurbished rooms and some "old" rooms. I got dumped into one of the old ones. Nothing wrong with being old per se, but paint was missing from walls, the furniture only barely usable, and neglected modern conveniences like switches for the lights (you have to crawl your fingers up to the bulb to switch them off). Television in room blocked the use of the mirror and had no sports channels. Street noise was far worse than one would expect, plus there is construction starting at 5am next door. The pool in the basement is dark and bizarre why anyone might want to swim in a basement especially in sun city. One random guest commented to me in the lift, "It's amazing this thing still works" - which pretty much sums up the place. Would not stay again.

  • Stayed August 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaManager2000, Manager at Chifley Plaza Townsville, responded to this review, October 9, 2012
I am pleased to say that our last floor of non renovated rooms are now closed and being brought up to the rest of the hotel standard, the price will be going up only $15, but the standard is worlds apart.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2012 via mobile

Very clean and comfortable hotel, nice and quiet room, parking was no hassle and the breakfast was very good. Price good and location excellent. I would recommend to anyone. Also went to Palmer street which was close and had a really good time, Townsville is a very vibrant place.
On my next trip I will be staying at this hotel.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 24, 2012 via mobile

This hotel was offered on one of those last minute deals, which leads one to believe they are getting a quality room at a discounted price. Instead what you end up with is a room requiring refurbishment, with aging fittings and badly tattered carpet. As my son is always saying. You get what you pay for.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chifley Plaza Townsville

Address: Corner Flinders & Stanley Street, Townsville, Queensland 4810, Australia (Formerly Plaza Hotel Townsville)
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Townsville
#10 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Chifley Plaza Townsville 4*
Number of rooms: 93
Official Description (provided by the hotel):
The Chifley Plaza Townsville is conveniently located in the heart of Townsville's shopping and business district, just 10 minutes drive from the airport, and 2 minutes to the beach.The hotel offers a range of guest rooms and suites - all are non-smoking with individually controlled air conditioning, wireless internet, TV, DVD Player, tea/coffee making facilities. ... more   less 
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Also Known As:
Leisure Hotel Plaza

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