We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Rydges Southbank Townsville: Traveler Reviews

4.0 of 5
23 Palmer Street, Townsville, Queensland 4810, Australia
Hotel amenities
Rydges Southbank Townsville
Ranked #25 of 39 hotels in Townsville
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

161 reviews from our community

    Trip type
Traveler rating
    24
    40
    40
    34
    23
Date Rating
ireland
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Needs refurbishment .”
3 of 5 stars Reviewed December 4, 2012

The place is getting a bit worn looking and the bathroom although spotlessly clean was a bit smelly . The pool had leaves in it and looked thoroughly uninviting . I was glad I had only booked 2 nights of 4 there and escaped to the Grand on day 3 . The location is good and central and I slept fine here but ambience is well lacking .

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sarsfieldIreland about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
December 5, 2012
Wow, it's a bit disappointing to be told the hotel is 'getting worn looking' when refurbishment in rooms and corridors was completed at the end of August (2012) and the restaurant and foyer are under construction now. I guess with half the foyer and restaurant closed that's going to impact on 'ambiance' too?
Your are right, the bathrooms are in need of attention and these works are under planning now with a start planned early in the new year. We do give the pool a skim and clean each morning, we'll keep an extra eye peeled on those windy days.
Thanks for your comments,
Rob.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowen, Australia
1 review
“Spoilt!”
5 of 5 stars Reviewed November 21, 2012

We had a very peaceful nights sleep on a very cosy bed, that I would love to have to sleep in every night! I take my pillow everywhere I travel as I am yet to find motels with comfortable pillows, that is till I left mine in the car and found Rydges to be just fine for my neck support.
The room was clean and spacious. We really appreciated the big bench space for sorting our bags. Loved the timber coffee table.
The staff were very accommodating and helpful with our visit as it was a trip to fit around medical appointments. We truly appreciated their professionalism with the way they looked after us.
A big thank you! We have stayed with Rydges in other states as well and have never been disappointed.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Pauline M about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
November 22, 2012
Thanks for your feedback Pauline, we're so pleased you enjoyed your stay. Funnily enough you can own your very own Rydges 'Dream Bed' there is a link on our website and they are surprisingly well priced!
We'll share you comments with our team, it really is motivating to have your efforts recognised and we certainly appreciate you taking time out of your busy day to do so. We look forward to seeing you again soon.
Cheers,
Rob.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noosaville, Australia
2 reviews
2 helpful votes 2 helpful votes
“Conference in Townsville”
3 of 5 stars Reviewed October 16, 2012

Staff, dinning room and location good. Rooms very badly refurbiushed, paint peeling off bathroom tiles the hotel is old and has had a minor facelift. Sheets had stains and we had to get them replaced. Breakfast was good.

Room Tip: good luck the room I had was disappointing
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask 28lesley_s about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
October 18, 2012
In room refurbishment works completed in August included new carpet, bed heads, paint, lighting, soft furnishings and upholstery and new mini bar and...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Australia
1 review
“Small and friendly in a great location”
5 of 5 stars Reviewed October 10, 2012

The hotel is small and friendly, the staff are great and go that little bit further to offer a first class service. The location is great, you can walk anywhere you need to go, but are far enough from the city for a peaceful stay. The rooms are clean and modern with everything you need, great restaurant with excellent food and wonderful service.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask David Vanessa O... W about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
October 18, 2012
Thanks for your feedback David and Vanessa, we couldn't have said it any better ourselves. We're glad you enjoyed your stay and made the most of the hotel location and facilities. We're just about to commence refurbishment works in the Restaurant, next time you stay with us i'm sure you will be blown away! We hope to see you soon.
Cheers, Rob.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
97 reviews 97 reviews
75 hotel reviews
Reviews in 38 cities Reviews in 38 cities
111 helpful votes 111 helpful votes
“Attitude problems”
2 of 5 stars Reviewed October 4, 2012

I stayed here for a night and attended a function next door at the conference centre run by the hotel. The hotel staff were pleasant and helpful, unlike their colleagues next door.

The conference staff attitude (especially the supervisor) was close to the worst I have seen in the hospitality industry. Add to that, the hot food was served luke warm and some of the chairs in the conference foyer area were broken.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by AussieStrategist for Townsville
Ask AussieStrategist about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
October 7, 2012
We have discussed at length with the Event Booker, the exchange you had with our Operations Manager whilst 'attending' a function at the convention centre.
As is quite clear from previous reviews, service is one of the resounding strong points of the hotel experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Townsville hotels

Cascade Motel In Townsville
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d255804?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Ibis Townsville
4 of 5 stars
Show Prices ABS:HotelCheckRates-d614462?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Itara Apartments Townsville
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1514599?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Townsville Holiday Apartments
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1965430?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
The Beach House Motel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d938906?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Oaks M on Palmer
Great value on a similar hotel
Townsville, Queensland
4 of 5 stars 136 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Townsville
Romantic
Waters Edge The Strand
Waters Edge The Strand 3.5 of 5 stars 51 reviews
Luxury
Jupiters Townsville Hotel & Casino
Jupiters Townsville Hotel & Casi... 3.5 of 5 stars 160 reviews
Show Prices ABS:HotelCheckRates-d255805?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d257724?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Townsville hotels
Oaks M on Palmer 4.0 of 5 stars 136 reviews Grand Hotel Townsville 4.5 of 5 stars 70 reviews Holiday Inn Townsville 4.0 of 5 stars 189 reviews Mercure Townsville 3.5 of 5 stars 328 reviews
Show Prices ABS:HotelCheckRates-d1235808?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1159255?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d255393?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256737?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 39 hotels in Townsville, ranked by popularity

Been to Rydges Southbank Townsville? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Rydges Southbank Townsville

Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel
Address: 23 Palmer Street, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Townsville
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Travelocity, Tingo, Venere and HotelsClick so you can book your Rydges Southbank Townsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Rydges Southbank Townsville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Rydges Southbank Townsville
Enter dates & see best prices* (from our partners)
Show Prices