The hotel is small and friendly, the staff are great and go that little bit further to offer a first class service. The location is great, you can walk anywhere you need to go, but are far enough from the city for a peaceful stay. The rooms are clean and modern with everything you need, great restaurant with excellent food and wonderful service.

I stayed here for a night and attended a function next door at the conference centre run by the hotel. The hotel staff were pleasant and helpful, unlike their colleagues next door.

The conference staff attitude (especially the supervisor) was close to the worst I have seen in the hospitality industry. Add to that, the hot food was served luke warm and some of the chairs in the conference foyer area were broken.

Stayed back again fr a business trip... Love the beds.. No doubt.. Lobby was fresh with new paint and furniture... Suites now look modern with new couch and coffee table... Central location.. Great food in grill restaurant..... Lovely friendly reception staff... Loved the corporate pkg and heard tht they r upgrading the internet fr more quality service...Rydges maintaining their name.. Gud job..

We booked in here for Christmas as we visit family every year. The rooms were clean and comfortable, the air con was amazing, not being use to summer in Townsville but what really sold us was the welcoming and friendly service we received from the staff. Front desk was very accommodating and restaurant staff were very attentive. I was also surprised at the the quality of the food, better than you'd get at most restaurants let alone a big hotel chain. The value for money is good and we've rebooked for this Christmas. Looking forward to returning!