We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Rydges Southbank Townsville: Traveler Reviews

4.0 of 5
23 Palmer Street, Townsville, Queensland 4810, Australia
Hotel amenities
Rydges Southbank Townsville
Ranked #26 of 39 hotels in Townsville
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Expedia.com Booking.com Travelocity
and 7 more sites!
Traveler Reviews
Room Prices
Write a Review

162 reviews from our community

    Trip type
Traveler rating
    24
    41
    40
    34
    23
Date Rating
Noosaville, Australia
2 reviews
2 helpful votes 2 helpful votes
“Conference in Townsville”
3 of 5 stars Reviewed October 16, 2012

Staff, dinning room and location good. Rooms very badly refurbiushed, paint peeling off bathroom tiles the hotel is old and has had a minor facelift. Sheets had stains and we had to get them replaced. Breakfast was good.

Room Tip: good luck the room I had was disappointing
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask 28lesley_s about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
October 18, 2012
In room refurbishment works completed in August included new carpet, bed heads, paint, lighting, soft furnishings and upholstery and new mini bar and...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Australia
1 review
“Small and friendly in a great location”
5 of 5 stars Reviewed October 10, 2012

The hotel is small and friendly, the staff are great and go that little bit further to offer a first class service. The location is great, you can walk anywhere you need to go, but are far enough from the city for a peaceful stay. The rooms are clean and modern with everything you need, great restaurant with excellent food and wonderful service.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask David Vanessa O... W about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
October 18, 2012
Thanks for your feedback David and Vanessa, we couldn't have said it any better ourselves. We're glad you enjoyed your stay and made the most of the hotel location and facilities. We're just about to commence refurbishment works in the Restaurant, next time you stay with us i'm sure you will be blown away! We hope to see you soon.
Cheers, Rob.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
97 reviews 97 reviews
75 hotel reviews
Reviews in 38 cities Reviews in 38 cities
111 helpful votes 111 helpful votes
“Attitude problems”
2 of 5 stars Reviewed October 4, 2012

I stayed here for a night and attended a function next door at the conference centre run by the hotel. The hotel staff were pleasant and helpful, unlike their colleagues next door.

The conference staff attitude (especially the supervisor) was close to the worst I have seen in the hospitality industry. Add to that, the hot food was served luke warm and some of the chairs in the conference foyer area were broken.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by AussieStrategist for Townsville
Ask AussieStrategist about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
October 7, 2012
We have discussed at length with the Event Booker, the exchange you had with our Operations Manager whilst 'attending' a function at the convention centre.
As is quite clear from previous reviews, service is one of the resounding strong points of the hotel experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Townsville hotels

Cascade Motel In Townsville
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d255804?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Ibis Townsville
4 of 5 stars
Show Prices ABS:HotelCheckRates-d614462?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Itara Apartments Townsville
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1514599?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Townsville Holiday Apartments
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1965430?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
The Beach House Motel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d938906?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
“Home away from home...”
5 of 5 stars Reviewed October 4, 2012 via mobile

Stayed back again fr a business trip... Love the beds.. No doubt.. Lobby was fresh with new paint and furniture... Suites now look modern with new couch and coffee table... Central location.. Great food in grill restaurant..... Lovely friendly reception staff... Loved the corporate pkg and heard tht they r upgrading the internet fr more quality service...Rydges maintaining their name.. Gud job..

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Sampras S for Townsville
Ask Sampras S about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, Manager at Rydges Southbank Townsville, responded to this review
October 7, 2012
Thanks for your before and after review Mr Sampras. Your mail is absolutely correct, an internet upgrade is imminent. We are looking forward to one if not the highest quality service in Townsville including free WIFI in our restaurant and bar. We look forward to seeing you next month.
Cheers,
Rob.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Fantastic service!”
4 of 5 stars Reviewed October 4, 2012 via mobile

We booked in here for Christmas as we visit family every year. The rooms were clean and comfortable, the air con was amazing, not being use to summer in Townsville but what really sold us was the welcoming and friendly service we received from the staff. Front desk was very accommodating and restaurant staff were very attentive. I was also surprised at the the quality of the food, better than you'd get at most restaurants let alone a big hotel chain. The value for money is good and we've rebooked for this Christmas. Looking forward to returning!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Alicia_guffy about Rydges Southbank Townsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
October 7, 2012
Thanks for you feedback. It certainly says something about your experience when you book your stay 12 months in advance. We're glad you've made our hotel an important part of your Christmas holiday and we look forward to seeing you again this December.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Rydges Southbank Townsville
Enter dates 1 night 2 nights
 
Oaks M on Palmer
Great value on a similar hotel
Townsville, Queensland
4 of 5 stars 137 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Townsville
Romantic
Waters Edge The Strand
Waters Edge The Strand 3.5 of 5 stars 51 reviews
Luxury
Jupiters Townsville Hotel & Casino
Jupiters Townsville Hotel & Casi... 3.5 of 5 stars 162 reviews
Show Prices ABS:HotelCheckRates-d255805?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d257724?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Townsville hotels
Oaks M on Palmer 4.0 of 5 stars 137 reviews Grand Hotel Townsville 4.5 of 5 stars 70 reviews Holiday Inn Townsville 4.0 of 5 stars 189 reviews Mercure Townsville 3.5 of 5 stars 330 reviews
Show Prices ABS:HotelCheckRates-d1235808?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1159255?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d255393?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256737?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 39 hotels in Townsville, ranked by popularity

Been to Rydges Southbank Townsville? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Rydges Southbank Townsville

Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel
Address: 23 Palmer Street, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Townsville
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Olotels, Agoda, Priceline, Venere, Tingo and HotelsClick so you can book your Rydges Southbank Townsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Rydges Southbank Townsville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Rydges Southbank Townsville
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices