We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mercure Townsville” 3 of 5 stars
Review of Mercure Townsville

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Mercure Townsville to your Saves list
Mercure Townsville
4.0 of 5 Hotel   |   166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia   |  
Hotel amenities
Ranked #14 of 39 Hotels in Townsville
Write a Review

534 reviews from our community

Traveler rating
    121
    233
    128
    35
    17
See reviews for
143
166
65
142
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Albury
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 26, 2013

Good things - fantastic pool area and gardens! Lovely cafe/restaurant overlooking pool and garden. Our room was basic but clean. Shopping complex 5 min walk which was great as we didn't have a car. Room service/garden staff very friendly and always said hello with a smile. Plenty of room to park a car if you had one.

Room for Improvement: Room could do with an update. Bathroom getting old and tired & no ventilation fan. Not enough powerpoints near desk for computer & phone at the same time. Think about noise reduction from adjoining rooms. Hanging space for clothes but no drawers or shelves. Didn't feel we could linger very long after breakfast in Cafe as waitress made it very obvious she wasn't happy that we were there after 10am (we are on holidays!).

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richo59, General Manager at Mercure Townsville, responded to this review, March 8, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback.

Thank you for you honest opinion. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues that you have highlighted. Honest opinions like these help us improve our services.

We are happy that you enjoyed your stay and it is our hope that you give us an opportunity to serve you better in the near future.

Kind Regards,

Peter Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 20, 2013

My Husband and I have stayed a few times, the food is always very good staff are friendly and the pool is really nice. Its a nice place for families as well. The rooms are very clean and spacious and the mini bars is good as well

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richo59, General Manager at Mercure Townsville, responded to this review, February 23, 2013
Dear kaz05095,

Dear Jon942,

We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards,

Peter Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2013

Second time in 12 weeks we have stayed at the Mecure - 3 days each time. We requested and were given the same room. Staff were great, room was clean and modern. As on our first stay, we could not fault the hotel and its facilities. We stay for non business reasons and therefore we have an option where we book into. Definately our preferred hotel in townsville and recommended to all on holidays.
slimreverend - Cairns

Room Tip: Lake views are great and its well away from the noise of the restaurant
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richo59, General Manager at Mercure Townsville, responded to this review, February 23, 2013
Dear slimreverend,

Thank you for your response once again. I am glad that even your second visit was as good as if not better than your first visit.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards,

Peter Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mercure Townsville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Townsville

Address: 166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia
Location: Australia > Queensland > Townsville
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 186
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, ACCOR, Cheap Tickets, Priceline, Hotels.com, Agoda, Travelocity, TripOnline SA, Despegar.com, Odigeo and Tingo so you can book your Mercure Townsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville

Owners: What's your side of the story?

If you own or manage Mercure Townsville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.