There was a little delay on checkout due to 50% discount not being applied to our dinner and breakfast at the restaurant. Very much appreciated the upgrade. Not many deck chairs arount the pool area. Staff friendly and professional. Very happy with our stay. Would definetley come back again.

It was a quick check-in at reception.
We have used our first free stay from Accor Advantage Plus and got a standard room.
We found out the floor in the room was dirty and the bathroom was moldy and spider webs on the wall.
After we told the receptionist, they have upgraded the room and offered drink vouchers.
However, the superior room floor was dirty too.
There was no cold water from the water tap.
When taking shower it made a very loud noise and the air conditioning was leaking as well.

Our stay at the Mercure in Townsville was quite comfortable. The room was neat and clean. The only reason that I have marked the service down a little was due to the length of time that it took to be served and I believe that it was more lack of staff than staff not working properly. The staff were all very friendly, approachable & knowledgeable.
The location overlooking the lake in great. We would be happy to stay again.